2nd line support engineer Work, Jobs in Richmond Upon Thames (with Salaries)

1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Windows
- Analysis skills
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
13d
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Quick apply
ICT Technician - Schools
hireful —Hounslow
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- School
Quick apply
6d
Application Support Analyst (Perm)
National Bank of Kuwait (Int'l) Plc —London
- Full-time
- Analysis skills
- Financial services
- Communication skills
2d
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Application Support Analyst (Temp)
National Bank of Kuwait (Int'l) Plc —London
- Analysis skills
- Financial services
- Communication skills
2d
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Google Suite
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook

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Desktop Support Engineer
Humnize —Hayes
Previous experience providing IT support within schools or other education settings. Delivering 1st and 2nd line technical support on-site across multiple…
£30,000 - £33,000 a year
IT 2nd Line Service & Support Engineer
LSEC —London
You will provide both 1st and 2nd line technical support, ensuring staff and students can rely on stable and effective IT services to support teaching and…
£27,597 - £32,795 a year

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1st/2nd Line IT Support Engineer - Farnborough

Microbyte Solutions Ltd -
Farnborough

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Desktop support
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
User account provisioning
LAN
Ticket management
Microsoft Office Suite
User account management
Computer hardware
CompTIA Network+
Technical support incident logging
Customer support
Customer interaction
Network monitoring
CompTIA A+

Full job description

Who we are

White Label IT has a unique mission: To deliver high-quality helpdesk support on behalf of other IT companies across the UK and internationally. You'd be joining a global support team with offices in Farnborough, Dubai and the USA, at a time when we're growing fast.

White Label IT is powered by Microbyte, our sister company and an MSP in its own right. With over two decades of experience delivering comprehensive IT solutions to businesses across the UK and beyond, Microbyte is where White Label IT's approach to quality and technical depth comes from. Microbyte is a separate business with its own clients and focus, but the knowledge, standards and culture flow through everything we do.

The role

No two days are the same. You'll troubleshoot issues, keep clients informed, and play an active role in the team. If you enjoy solving problems, developing your skills, and being part of a team that celebrates wins together, this is the role for you. Day to day, that means:

Handling support queries by phone and email
Provide 1st and 2nd line IT support for users with PC hardware, software, and general technical issues.
Logging, categorising, and prioritising tickets accurately according to defined processes.
Diagnosing and resolving end-user IT problems
Supporting users with Microsoft 365, Google Workspace and similar tools
Assist with network monitoring and basic troubleshooting of LAN, Wi-Fi, and connectivity issues.
Setting up new user accounts and resolving access or password issues
Working alongside senior engineers on escalated tickets

What we're looking for

We are specifically looking for someone with the ambition and curiosity. Experience is great, but attitude matters more. If you're a quick learner who thrives under a bit of pressure and genuinely enjoys helping people, we'd love to hear from you. The ideal candidate should have:

Strong customer service skills and confident, clear communication
Enthusiasm to learn, grow, and to be a great teammate
Some familiarity with Microsoft 365, Azure or Active Directory
Basic network troubleshooting knowledge
Comfort using MS Office day to day
An understanding of PC, laptop and tablet setups
Certifications like A+, Network+, MS-900 or AZ-900 are a real plus

Employment Type: Full-time, Permanent
Location: Farnborough

Quick apply

Refine Your Search

2nd line support engineer jobs in richmond upon thames

1st/2nd Line IT Support Engineer - Farnborough

Service Desk Engineer (Field)

Onsite Support Engineer

2nd Line Engineer - Yateley

Customer Service Engineer

Service Desk Engineer [Desk & Field]

Field Services Engineer

ICT Technician - Schools

Application Support Analyst (Perm)

L2 Support Engineer

Trainee IT Support Engineer

Financial Markets Infrastructure Services - Technical Analyst

Application Support Analyst (Temp)

IT Engineer

IT Support Technician

IT Support Analyst – Client Services & Monitoring

Onsite Engineer

Tech Support Analyst

Other jobs to consider

I want to receive the latest job alerts for 2nd line support engineer in richmond upon thames

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