Technical support engineer Work, Jobs in Teddington, Gtl (with Salaries)

Support Engineer, Cinema Support
Dolby —London
- Weekend availability
- Bilingual
- Bachelor's degree
- Travel
2d
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Travel
- Computer networking
- Annual leave
Quick apply
Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- English
- Master's degree
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
2d
Senior Technical Support Engineer
YugabyteDB —London
- Remote
- Linux
3d
System Support Engineer
Hitachi —London
- Full-time
- Presentation skills
- In-person
Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- From £55,662 a year
- Full-time
- Travel
- In-person
- Communication skills
3d
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- English
- SharePoint
- Communication skills
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint
Support Engineer I - UK
ExtraHop —London
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
8d
2nd Line Engineer - Hybrid - MSP
Uptime —Horsham
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
Senior Support Engineer - West Brompton
RM Education Limited —London
- Google Suite
- School
- Time management
4d
System Support Engineer
Hitachi Rail —London
- Full-time
- Presentation skills
- In-person
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- Computer networking
- Work from home
Infrastructure Support Engineer, IREO
Amazon Data Services UK Limited —London
- Full-time
- Scripting
- Software development
Infrastructure Support Engineer
Waterstons —London
- £30,000 - £36,000 a year
- Hybrid work
- Communication skills
- Employee assistance programme
- Sick pay
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Sick pay
Customer Support Engineer
LexisNexis Risk Solutions —London
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Windows
- Analysis skills
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply

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technical support engineer jobs near teddington, gtl

Support Engineer, Cinema Support

Dolby -
London

Apply Now

Job details

2 days ago

Qualifications

Bilingual
Technical troubleshooting
Sales support
Microsoft Office Suite
Bachelor's degree
Confluence
Technical support incident logging
Technical writing
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Job description

Company and benefits

Social Impact & Sustainability

Job ID

41604

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Summary

Dolby’s Group Entertainment and Support Services team supports an extensive array of hardware, systems, tools, and software applications our customers use in the theatrical exhibition entertainment industry. We provide engineering and technical support to dealers, integrators, and end customers.

The team regularly interacts with cross-functional groups within Dolby as the “voice of the customer” providing practical insight, resolving technical issues, and driving improvements to Dolby’s internal processes and products.

As a support engineer, you will be involved directly with Dolby’s cinema customers, helping them resolve problems and install our products. You will have the opportunity to complete assignments independently, work in generally defined practices and methods, apply knowledge and understanding of customer needs to solve technical problems, grow professionally in technical areas related to Dolby’s business, and provide training and guidance to others.

Responsibilities:

Assist customers with performance problems that arise during the installation and operation of Dolby products.
Provide support through multiple channels (Phone, Email, Chat, and Portal) to dealers, integrators, end customers, and field technical teams using Dolby products with a diplomatic, professional, and service-oriented approach until they’ve solved a technical issue.
Ask customers targeted questions to understand the root of the problem quickly.
Properly gather information and escalate unresolved issues to appropriate internal teams (e.g., product management, engineering, or another team).
Provide prompt and accurate feedback and updates to customers.
Refer to internal databases or external resources to provide accurate solutions.
Ensure all issues are appropriately logged using internal case handling and communication systems in accordance with established procedures, specifications, and guidelines.
Prioritize and manage several open issues at one time.
Promote and maintain the quality and value associated with the Dolby brand by ensuring customer satisfaction in every transaction.
Utilizing established systems and maintaining accurate records of customer communications and support activities.
Deliver training to customers, field technical teams, and other internal staff on Dolby technologies and products.
Provide technical sales assistance to our customers by helping them understand the features of Dolby Products, leading to successful sales of our products.
Work with other team members on the creation, review, and maintenance of Dolby’s support knowledgebase, technical documentation, and test materials

Requirements:

Minimum of 5 years of Tech Support work experience or 2 years, with BS degree
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Must be customer service oriented and believe in collaboration, adaptability, transparency, and teamwork.
Able to work independently to achieve goals established in a team environment.
Excellent written and verbal English communication skills and ability to work with internal and external customers with a wide range of knowledge and skill levels.
Strong problem-solving ability while under pressure to provide solutions.
Ability to work with a flexible and changing schedule. As part of on-call rosters to ensure 24/7 support, some work outside business hours or during weekends or bank holidays will be required.
Ability to travel as required, fulfilling position duties; some international travel required.

Desired:

Experience and knowledge of SalesForce CRM
Experience working in and around motion picture theatres.
Proficient in use of office systems and software suites including Microsoft Office and Confluence
Bilingual or Trilingual
Experience in Postproduction or Cinema systems and workflow a plus
Interest in music, audio/video production, recording engineering, game/film audio or acoustics.

Dolby Hiring Entity:

Dolby Europe Limited
Work.Life SoHo, Waverly House
7-12 Noel Street
London, England, W1F 8GQ
United Kingdom

Apply Now

Refine Your Search

technical support engineer jobs in teddington, gtl

Support Engineer, Cinema Support

Junior Support Engineer

Helpdesk Engineer

Senior Technical Support Engineer

System Support Engineer

Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ

Infrastructure Support Engineer

3rd Line Support Engineer

Support Engineer I - UK

2nd Line Engineer - Hybrid - MSP

Senior Support Engineer - West Brompton

System Support Engineer

Support Engineer

Infrastructure Support Engineer, IREO

Infrastructure Support Engineer

Sr. Customer Success Engineer, EMEA

Infrastructure Support Engineer

Customer Support Engineer

Onsite Support Engineer

Service Desk Engineer (Field)

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