Senior automation engineer Work, Jobs in Tile Hill, War (with Salaries)

3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Senior Reliability Maintenance Engineering Technician, RME
Amazon UK Services Ltd. —Hinckley
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Senior Installation Engineer
JD.COM INTERNATIONAL UK LTD —Coventry
- Electrical experience
- Travel
- Mentoring
Quick apply
Senior Build Engineer
Lighthouse Games —Leamington Spa
- Full-time
- Hybrid work
- AWS
- Mentoring
- Communication skills
Quick apply
AI Automation Engineer
RSM UK —Birmingham
- Full-time
- Hybrid work
- Azure
- DevOps
- Master's degree
Senior Infrastructure Engineer - Digital Workplace
Driver and Vehicle Standards Agency —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
11d
Reliability Maintenance Engineering Technician, BHX8-RME
Amazon UK Services Ltd. —Redditch
- Full-time
- Continuous improvement
Senior Manager - Principal AI Engineer
KPMG —Birmingham
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Master's degree
Senior Manufacturing Engineer (Fixed Term Contract)
Prodrive —Birmingham
- Full-time
- Analysis skills
- Quality control
- Mentoring
- Employee discount
Quick apply
Senior Specialist, Integrated Marketing Campaigns
Schneider Electric —Coventry
- Full-time
- Remote
- AI
- Annual leave
- Life insurance
6d
CPS Engineer
wavenet —Shirley
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
4d
Senior Electrical Design Engineer
Systems adi Group Limited —Birmingham
- Full-time
- Mentoring
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Structural / Civil Engineering Technical Director
Springtide Project Services —Birmingham
- Full-time
- Civil engineering
- Engineering
- Business development
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Scripting
- Leadership
- Communication skills
Senior Protection and Control Design Engineer
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
5d
Senior Information Manager
AECOM —Birmingham
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
Engineering Facilities Manager
HeliosX —Leamington Spa
- Engineering
- Presentation skills
- Bachelor's degree
Quick apply
Senior EmbeddedSoftware Engineer
TechBiz Global GmbH —Birmingham
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Senior Cloud Security Engineer
Reapit UK —Solihull
- Hybrid work
- AWS
- Communication skills
- Annual leave
Quick apply
Senior Software Development Engineer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £45,000 - £57,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
Quick apply

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senior automation engineer jobs near tile hill, war

3rd Line Support Engineer

wavenet -
Shirley

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Cloud infrastructure
Azure
Incident management
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Exchange
Windows
Network infrastructure
Firewall
Service restoration
Continuous improvement
Mentoring
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
Citrix
Microsoft Azure
Intune
Help desk

Full job description

Company Description

Wavenet is a UK‑based managed services provider delivering IT, cybersecurity, communications and connectivity solutions that evolve with our customers’ businesses.

Since 2000, we’ve helped organisations stay connected, secure and productive. We don’t just solve today’s problems — we design solutions that stand the test of time. By staying ahead of the technology curve, we give our customers confidence that their IT environment is ready for whatever comes next.

Customer success is at the heart of everything we do. We pride ourselves on delivering exceptional service, acting as a trusted extension of our customers’ teams and consistently providing a high‑quality, reliable customer experience.

Job Description

As a Senior Support Engineer, you’ll act as the final technical escalation point for complex incidents and problems. This is a true 3rd line role — you’ll be responsible for deep technical investigation, root cause analysis and driving permanent fixes, not just quick workarounds.

You’ll work across modern on‑prem, virtualised and cloud environments, supporting customers with a broad range of technologies. You’ll also play a key role in mentoring colleagues, improving service quality, and helping shape how we deliver support.

This role is based at our Solihull head office.

What You’ll Be Doing

Acting as the technical escalation point for 1st and 2nd line engineers
Owning and resolving complex incidents and problems through to completion
Providing expert support via tickets, telephone, email and remote access
Performing in‑depth troubleshooting across infrastructure, cloud and EUC platforms
Carrying out root cause analysis and recommending long‑term improvements
Managing and prioritising multiple issues while working within SLA commitments
Monitoring and responding to alerts generated by remote monitoring tools
Maintaining accurate documentation, knowledge articles and customer records
Identifying opportunities to reduce recurring incidents and improve service delivery
Supporting continuous improvement initiatives across tools, processes and standards

Communicating clearly with customers, translating technical detail into business‑friendly language

Qualifications

You’ll be an experienced support professional with a strong technical background and the confidence to take ownership of challenging issues.

Essential experience includes:

Proven experience in a senior / 3rd line IT support role, ideally within an MSP environment
Windows desktop and server operating systems
Microsoft 365 administration (Exchange Online, Intune, Entra ID/Azure AD)
Server administration (Active Directory, Group Policy, core infrastructure services)
Networking fundamentals: TCP/IP, DNS, DHCP, VLANs and VPN technologies
Firewalls, switches and general network devices
Virtualisation technologies (VMware, Hyper‑V or similar)
Microsoft Azure, including virtual desktops (AVD/WVD)
Citrix environments

Desirable (but not essential):

Experience with security tooling or security‑focused troubleshooting
Exposure to automation, scripting or infrastructure‑as‑code concepts
Mentoring or coaching junior engineers

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

senior automation engineer jobs in tile hill, war

3rd Line Support Engineer

Senior Reliability Maintenance Engineering Technician, RME

Senior Installation Engineer

Senior Build Engineer

AI Automation Engineer

Senior Infrastructure Engineer - Digital Workplace

Reliability Maintenance Engineering Technician, BHX8-RME

Senior Manager - Principal AI Engineer

Senior Manufacturing Engineer (Fixed Term Contract)

Senior Specialist, Integrated Marketing Campaigns

CPS Engineer

Senior Electrical Design Engineer

Structural / Civil Engineering Technical Director

Senior Systems Engineer, User Support

Senior Protection and Control Design Engineer

Senior Information Manager

Engineering Facilities Manager

Senior EmbeddedSoftware Engineer

Senior Cloud Security Engineer

Senior Software Development Engineer

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