Technical support occupations Work, Jobs in Leeds, Eng (with Salaries)

Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
First Line Support Engineer
Talk Straight —Ilkley
- £27,608 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- School
- Employee assistance programme
- Referral programme
Quick apply
3d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
2d
Digital System Support Engineer
Caesars Entertainment —Leeds
- Weekend availability
- Computer Science
- Analysis skills
- Bachelor's degree
9d
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Life insurance
Product Support Representative
Solera —Leeds
- Full-time
- CRM software
- English
Junior software support agent
Binary —Harrogate
- Up to £26,500 a year
- Full-time
- Software troubleshooting
- English
- In-person
Quick apply
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
Business Administrator / IT Support
Dementia Forward —Harrogate
- £14.49 an hour
- Full-time
- In-person
- Cash handling
- Sick pay
Quick apply
4d
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Learning Support Specialist – Software Support
Leeds Beckett University —Leeds
- £30,378 - £34,610 a year
- AutoCAD
- Teaching
6d
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Work from home
- Employee discount
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
- Continuous improvement
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
ICT Technician - Schools
hireful —Leeds
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- School
Quick apply

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Service Desk Analyst - Shared Services

Methods Business and Digital Technology -
Leeds

Quick apply

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Incident queue management
IT service management
Analysis skills
Service restoration
Scripting
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Root cause analysis
Communication skills
Help desk

Full job description

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.

They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration.

Accountabilities:

Timely answering of support queries from multiple channels
Promptly escalating issues to the relevant party to ensure progression
Communicate relevant updates in daily ‘stand ups’ and as requested
Share knowledge with team members

Responsibilities:

Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution.
Maintain awareness of all relevant Service Level Agreements
Deliver a high standard of customer service for all support queries
Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers.
Undertake server patching in line with agreed processes.
Update records of customer environments to reflect actions taken
Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements.
Carry out daily checks on customer environments, where required.
Contribute to knowledge bases, writing/reviewing technical knowledge articles, where relevant
Attend weekly meetings with customer technical staff, where required.
Visit customer sites when required.
Any other duties as and when required commensurate with organisational position

Requirements

Essential Requirements

Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios.
Excellent communication skills via various channels.
Ability to clearly communicate technical information to a non-technical audience.
Learn quickly and keep up to date with the latest technology advancements.
Work under own initiative, while demonstrating effective teamwork.
Demonstrate flexibility and adaptability to meet the needs of demanding workloads.
Deliver high quality work within the expected timescale to meet customer service level expectations.
Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings.
Embrace a passion for IT and technology.
A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer’s own knowledge.
Willingness and ability to work during weekends and out‐of‐hours when necessary (additional compensation for these hours of working will apply in line with T&Cs).

Desirable Requirements

Previous helpdesk experience
ITILv4
Microsoft Certifications
Any SQL/Linux knowledge
Any Office 365, SharePoint, Azure experience
Any programming/scripting experience
Any experience of virtualisation i.e. VMWare, Hyper-V

Benefits

By joining us you can expect:

Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring and thought-provoking leadership
A supportive and collaborative environment.

As well as this, we offer:

Development access to LinkedIn Learning, a management development programme and training
Wellness 24/7 Confidential employee assistance programme
Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
Time off 25 days a year
Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance of 4 times base salary
Private Medical Insurance which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Quick apply

Refine Your Search

technical support occupations jobs in leeds, eng

Service Desk Analyst - Shared Services

First Line Support Engineer

Service Desk Engineer - 3rd Line

IT Technician

Digital System Support Engineer

Infrastructure Operations Analyst

Product Support Representative

Junior software support agent

3rd Line Support Engineer

Service Desk Analyst

Service Desk Analyst - Tier I

Business Administrator / IT Support

IT Service Desk/Site Engineer

Learning Support Specialist – Software Support

Modern Workplace Engineer

Incident Management Analyst

Business and Operations Support Engineer - 24/7 cover

2nd Line IT Support Technician

IT Support Analyst -2nd Line

ICT Technician - Schools

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