It analyst Work, Jobs in Sydenham, Gtl (with Salaries)

1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
2d
IT Asset, Licensing & Procurement Analyst
Charles Stanley —London
- Full-time
- Continuous improvement
- Communication skills
- Analytics
14d
IT Business Analyst
Wates —Finsbury Park
- Travel
- Business
- Communication skills
Service Desk Analyst
Synapri —London
- DevOps
- Continuous improvement
- Agile
IT Infrastructure & Network Analyst
Victoria and Albert Museum —London
- £48,500 a year
- Analysis skills
- Employee assistance programme
- Employee discount
9d
IT Finance & Projects Analyst
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
IT Risk Analyst
ICBC Standard Bank —London
- Hybrid work
- SDLC
- Work from home
- Employee assistance programme
Desktop Support Analyst (6 month FTC)
Sony Music Entertainment Canada —London
- Google Suite
- Azure
- Windows
4d
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
13d
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Google Suite
- Travel
- Mentoring
Quick apply
IT Risk and Controls Analyst
Shawbrook —London
- Full-time
- Banking
- Employee assistance programme
- Employee discount
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Communication skills
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee discount
IT Risk & Controls Analyst
TP ICAP —London
- Full-time
- Analysis skills
- Communication skills
5d
Senior IT Security Analyst
Synthomer (UK) Limited —London
- Analysis skills
- Employee assistance programme
Quick apply
IT Business Analyst - SAP
DS Smith —London
- Full-time
- Hybrid work
- English
- Analysis skills
- IT
6d
End User Support Analyst
Clarksons —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Computer networking
Compliance IT Business Analyst
Luxoft —London
- English
- SQL
- Bachelor's degree
13d
Finance Systems Analyst
Stephenson Harwood LLC —London
- In-person
- Employee discount
Service Desk Analyst: On Client Site in Watford
Codestone —London
- In-person

I want to receive the latest job alerts for it analyst in sydenham, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Service Desk Analyst

Goaco
Dartford

Apply Now

Job details

Permanent | Full-time
2 days ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident queue management
User account provisioning
Ticket management
User account management
Technical support incident logging
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for a motivated 1st Line Service Desk Analyst to join our growing technical team. This is an excellent opportunity for someone with strong customer service skills and a passion for IT to develop their technical knowledge while supporting a wide range of customers.

ROLE DESCRIPTION

As a 1st Line Service Desk Analyst, you’ll be the first point of contact for our customers, providing remote technical support and ensuring incidents and service requests are resolved efficiently or escalated where appropriate.

You’ll work closely with our 2nd and 3rd Line Engineers while developing your skills across Microsoft technologies, cloud services and cyber security.

KEY RESPONSIBILITIES

Provide 1st line technical support to internal users and managed customers via phone, email and remote support.
Log, prioritise and manage incidents and service requests within the Service Desk.
Troubleshoot common Windows, Microsoft 365 and hardware issues.
Perform password resets, user account administration and mailbox management.
Assist with setting up laptops, desktops, mobile devices and peripherals.
Escalate complex issues to senior engineers where required.
Keep customers updated throughout the lifecycle of their tickets.
Create and update knowledge base articles and technical documentation.
Assist with customer onboarding activities and device deployments.
Deliver excellent customer service while meeting agreed service levels (SLAs).

ESSENTIAL SKILLS & EXPERIENCE

Previous experience in an IT Service Desk, Help Desk or customer support role (or relevant IT qualifications).
Good knowledge of Windows 10/11.
Basic understanding of Microsoft 365.
Familiarity with Active Directory user administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to prioritise workload and manage multiple tickets.
A willingness to learn and develop technical skills.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Exposure to Microsoft Intune or Entra ID.
Basic networking knowledge (DNS, DHCP, TCP/IP).
Experience using HaloPSA, Datto RMM or similar Service Desk tools.
Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900 or MD-102 Fundamentals equivalent).

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Clear career progression into 2nd Line and Infrastructure roles.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

it analyst jobs in sydenham, gtl

1st Line Service Desk Analyst

IT Asset, Licensing & Procurement Analyst

IT Business Analyst

Service Desk Analyst

IT Infrastructure & Network Analyst

IT Finance & Projects Analyst

IT Risk Analyst

Desktop Support Analyst (6 month FTC)

IT Support Analyst

Senior IT Support Analyst

IT Risk and Controls Analyst

Service Desk Analyst

Service Desk Analyst

IT Risk & Controls Analyst

Senior IT Security Analyst

IT Business Analyst - SAP

End User Support Analyst

Compliance IT Business Analyst

Finance Systems Analyst

Service Desk Analyst: On Client Site in Watford

I want to receive the latest job alerts for it analyst in sydenham, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected