Savills management resources savills Work, Jobs (with Salaries)

Senior Resident Experience Assistant - Arbour, Milton Keynes
Savills Management Resources —Milton Keynes
- £37,500 a year
- Full-time
- Computer literacy
- Quality control
- Front desk
- Employee discount
17h
Security Supervisor - CAMPUS Reading International
Savills Management Resources —Reading
- £14.73 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Customer service
10d
Day Residential Concierge - The Helios, Television Centre Residential, London
Savills Management Resources —London
- £33,500 a year
- 12 hour shift
- Front desk
- Computer skills
- Guest services
6d
Security Officer - Eldon Square
Savills Management Resources —Newcastle upon Tyne
- £14.23 an hour
- Full-time
- Customer service
10d
Environmental Services Assistant Days 37.5hrs - Metrocentre, Gateshead
Savills Management Resources —Gateshead
- £25,242 a year
- Full-time
- Customer service
- Communication skills
4d
Security Area Manager Scotland - Edinburgh
Savills Management Resources —Edinburgh
- Full-time
- Management
- Customer service
- Computer literacy
Cleaning Operative 37.5hrs - StarCity, Birmingham
Savills Management Resources —Birmingham
- £12.85 an hour
- Full-time
- Customer service
- Guest services
Environmental Services Team Leader - Trafford Centre
Savills Management Resources —Manchester
- £33,486 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
10d
Cleaning Operative Part-Time 8hrs - The Leisure Exchange, Bradford
Savills Management Resources —Bradford
- £13.45 an hour
- Part-time
- Communication skills
2d
Environmental Services Assistant 40hrs - The Chimes, Uxbridge
Savills Management Resources —Uxbridge
- £12.71 an hour
- Full-time
- Communication skills
- Free parking
5d
Graduate Marketing Executive 12 month FTC - Eldon Square, Newcastle upon Tyne
Savills Management Resources —Newcastle upon Tyne
- £24,784.50 a year
- Weekend availability
- Microsoft Word
- Marketing
- Analytics
9d
Estate Manager - Thorp Arch Estate, Wetherby
Savills Management Resources —Wetherby
- Microsoft Word
- Budgeting
- Training & development
Security and Customer Service Officer - Queensgate Shopping Centre, Peterborough
Savills Management Resources —Peterborough
- £13 an hour
- First Aid Certification
- Communication skills
9d
Customer Services Associate FTC - Thames Quarter & The Cavalry, Reading
Savills Management Resources —Reading
- £30,000 a year
- Full-time
- Computer literacy
- Computer skills
12d
Security Officer 40hrs - Metrocentre, Gateshead
Savills Management Resources —Gateshead
- £28,195 a year
- Full-time
- Customer service
- First Aid Certification
- Communication skills
4d
Waste Recycling Assistant Days - Derbion
Savills Management Resources —Derby
- £26,708 a year
- Full-time
- Cleaning
- Communication skills
6d
Housekeeper 37.5hrs (FTC, Maternity Cover) - Queensgate Shopping Centre
Savills Management Resources —Peterborough
- £12.75 an hour
- Full-time
- English
- Communication skills
Security Officer Part-Time 16hrs - Midsummer Place, Milton Keynes
Savills Management Resources —Milton Keynes
- £13.14 an hour
- Part-time
- Customer service
- First Aid Certification
- Communication skills
Security Officer - OMNi Centre, Edinburgh
Savills Management Resources —Edinburgh
- £13.01 an hour
- 12 hour shift
- Customer service
6d
Maintenance & Fabric Operative - Walworth Village, London
Savills Management Resources —London
- £40,000 a year
- Monday to Friday
- Schematics
- Continuous improvement
4d

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Senior Resident Experience Assistant - Arbour, Milton Keynes

Savills Management Resources -
Milton Keynes

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Job details

Full-time
£37,500 a year
17 hours ago

Benefits

Employee discount

Qualifications

Computer literacy
Candidate screening
Complaint handling
Tenant engagement
Social media platforms
Quality assurance
Client services
Quality control
Property maintenance inspection
Front desk
Residential lettings
Computer skills
Household contractor coordination
Events management
Facilities maintenance
Marketing
Property management

Full job description

Purpose of the Role

To provide on-site property management services to an exciting stabilized BTR development comprising 306 apartments in Milton Keynes.

Responsible for the delivery of a first-class customer experience along with your wider team, who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Senior Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.

Key Responsibilities

Assist the General Manager in management of the day to day resident services, to ensure processes are efficiently managed and provide first class customer service to residents.
Be the first point of for all residents and visitors alongside the Resident Experience Assistants.
Assist the Resident Experience Assistants with the planning and running of resident events and community building initiatives.
Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
Management of amenity space hiring
Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers (in the absence of a Leasing representative on site).
Completing all applicant vetting in line with Savills procedures
Ensuring marketing portals remain up to date at all times
Organising and running tenant services via third parties and in-house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
Organising minor works between tenancies to maintain first class presentation of apartments
Completing and managing the of check in and check out reports
Determining deposit returns and completion of admin alongside the REM.
Carrying out mid-term inspections
Arrears chasing and reporting
Work alongside the Maintenance Operative to ensure H&S statutory requirements are met across the development
Management of waste as required with bin rotations and inspections.
Responding to resident complaints, inline with Savills procedures.
Ensure all resident deliveries are received and placed correctly in the parcel room. Daily parcel room management.
Conduct regular audits on Resident app requests.

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong customer service ethic / background
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Experience in undertaking viewings would be an advantage

Working Hours - 5/7 days - 40 hours per week

Salary - £37.5k pa

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

savills management resources savills jobs

Senior Resident Experience Assistant - Arbour, Milton Keynes

Security Supervisor - CAMPUS Reading International

Day Residential Concierge - The Helios, Television Centre Residential, London

Security Officer - Eldon Square

Environmental Services Assistant Days 37.5hrs - Metrocentre, Gateshead

Security Area Manager Scotland - Edinburgh

Cleaning Operative 37.5hrs - StarCity, Birmingham

Environmental Services Team Leader - Trafford Centre

Cleaning Operative Part-Time 8hrs - The Leisure Exchange, Bradford

Environmental Services Assistant 40hrs - The Chimes, Uxbridge

Graduate Marketing Executive 12 month FTC - Eldon Square, Newcastle upon Tyne

Estate Manager - Thorp Arch Estate, Wetherby

Security and Customer Service Officer - Queensgate Shopping Centre, Peterborough

Customer Services Associate FTC - Thames Quarter & The Cavalry, Reading

Security Officer 40hrs - Metrocentre, Gateshead

Waste Recycling Assistant Days - Derbion

Housekeeper 37.5hrs (FTC, Maternity Cover) - Queensgate Shopping Centre

Security Officer Part-Time 16hrs - Midsummer Place, Milton Keynes

Security Officer - OMNi Centre, Edinburgh

Maintenance & Fabric Operative - Walworth Village, London

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