Based onsite in Poole, Dorset
5 days a week | Monday - Friday 10:30- 19:00
40 Hours a week
The Warehouse Supervisor is responsible for the day-to-day supervision of people and activity across warehouse operations. The role holder will ensure that work is carried out safely, efficiently and in line with agreed processes, quality standards and regulatory requirements. The Warehouse Supervisor will lead and support their team on shift, manage basic people processes including timekeeping and attendance, and act as a first point of contact for operational issues, investigations and performance management. The role plays a key part in maintaining a safe and compliant working environment, supporting employee wellbeing and delivering operational targets.
Warehouse Operations
- Oversee day-to-day activity within the allocated warehouse area, ensuring work is planned and resources are used effectively
- Set daily priorities, allocate tasks and keep work flowing through the shift
- Intervene early where issues could affect output, accuracy or service
- Provide cover across warehouse operations when required
- Adapt approach to support business needs, including regulated activities where applicable
- Share daily priorities, changes and updates clearly
- Feedback operational risks, issues and improvement ideas
Health & Safety Compliance
- Promote a culture of safety, accountability, and continuous improvement.
- Complete routine safety, housekeeping and compliance checks
- Identify hazards or unsafe behaviour and ensure appropriate action is taken
- Support incident reporting and follow-up where required
Systems & Process Improvement
- Identify opportunities to improve safety, efficiency or layout
- Support implementation of agreed changes or trials
- Use of WMS and various platforms to generate figures to track and report against set KPI’s
- Train, coach, develop and support the team with systems in your area IE, booking in, put away, voice picking, Amazon LPR, various trackers etc.
Customer Service & Communication
- Liaise with internal departments and management to ensure service excellence.
- Handle escalations and resolve operational issues quickly and effectively.
Leadership & Team Management
- Provide visible leadership and support to warehouse operatives
- Maintain a regular presence on the warehouse floor
- Coach individuals in the moment to reinforce correct ways of working
- Act as the first point of contact for questions or operational concerns
- Record attendance, timekeeping and payroll-related information accurately through required channels
- Conduct return-to-work meetings and support absence management
- Contribute to investigations and performance-related discussions
- Monitor productivity, accuracy and adherence to standard processes
- Highlight performance gaps and support agreed corrective actions
- Maintain safe, orderly and compliant working practices
- Contribute to improvements in how the warehouse operates
- Remain flexible and hands-on in a changing environment
Qualifications
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Relevant supervisory experience or equivalent practical experience in a warehouse or operational environment [Essential]
Skills
- Strong people management and leadership skills [Essential]
- Good communication skills, both verbal and written [Essential]
- Ability to manage time, priorities and workload effectively [Essential]
- Sound judgement and confidence to address issues as they arise [Essential]
- Ability to follow procedures and ensure company standards are maintained [Essential]
- Basic IT skills, including use of warehouse systems and MS Office [Essential]
- Calm and professional approach to investigations and performance discussions [Essential]
- Flexible and adaptable approach in a fast-paced environment [Essential]
- Coaching mindset with the ability to support and develop others [Essential]
- Strategic, pro-active, and able to work independently on own initiative, making recommendations for change, where appropriate [Desirable]
Knowledge
- Knowledge of warehouse operations and processes across different operational areas [Essential]
- Awareness of health, safety and compliance requirements within a warehouse environment, including regulated operations where applicable [Essential]
- Strong understanding of confidentiality especially in the context of people practices & data handling [Essential]
Experience
- Experience supervising or leading a team within warehouse operations [Essential]
- Experience managing attendance, timekeeping or payroll-related records [Desirable]
- Experience carrying out safety checks and hazard reporting [Essential]
- Experience supporting investigations, return-to-work meetings or performance reviews [Essential]
- Experience working to productivity, quality or service targets [Essential]
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25 days holiday per annum (including Christmas closure) rising to 26 days after 5 years and 27 days after 10 years, plus bank holidays
- £200 per annum for health and wellbeing activity / gym membership (after 1 year of service)
- Voucher awards for ideas
- Quarterly prize draw (after 1 years service)
- Social committee organising departmental events and activities
- Summer BBQ and/or Christmas party for whole company and partners
- Free parking
- Modern offices with kitchen and break facilities
- Community / Charity day
- Opportunity to get involved with events and initiatives to support local charities
- 1 piece of PBH branded merchandise as a welcome / thank you for being part of the PBH team!
- 10% discount at a local independent gym
- Ongoing support, development and training in line with needs of the role and business.
- Financial support to cover cost of specialist eyesight tests for DSE users & glasses for DSE use (including frames that cost up to £50)
- Auto-enrolment for eligible staff - 8% Pension with NowPensions – (3% Employer & 5% Employee on qualifying earnings)
Poole Bay Holdings Management Ltd are one of the leading B2B marketers of workplace supplies in the UK. With over 30 business units specialising in a number of niches, we competitively market over 5,000 products through a number of online and offline channels. We operate on a UK-wide basis from our offices in sunny Poole, Dorset, with additional business units based in the USA.
