Technology infrastructure administrators & architects Work, Jobs in Castleton, Dby (with Salaries)

SAP Applications Support Coordinator
McBride —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Senior Technology Consultant
Hewlett Packard Enterprise —Manchester
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
Head of Architecture
Manchester Airport —Manchester
- Continuous improvement
- Leadership
- Employee discount
Senior DevOps Engineer - AWS Infrastructure Architect
DeliveryApp —Manchester
- Full-time
- DevOps
- English
- Communication skills
Quick apply
Senior Specialist, Ops Transformation Support
The Bank of New York Mellon Corporation —Manchester
- Full-time
- CRM software
- Analysis skills
- Communication skills
Senior Business Systems Administrator
Tes Global —Sheffield
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Senior Solutions Architect, WWPS Global Defence Partners
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- AWS
- Travel
- Leadership
Solutions Architect
Conferma —Manchester
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Applications Manager
Leviat —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- APIs
- Free parking
- Annual leave
Quick apply
Trust Senior IT Technician
Oldham Council —Oldham
- £28,598 - £31,022 a year
- Travel
- Communication skills
- School
Northern LGPS - Investment Applications Lead
City of Bradford Metropolitan District Council —Droylsden
- £80,000 - £100,000 a year
3d
Senior CRM Executive
Pinsent Masons —Manchester
- Full-time
- Hybrid work
- CRM software
- Business development
- AI
Senior Workday Analyst - Absence & Time Tracking
Freshfields —Manchester
- Continuous improvement
- Communication skills
Salesforce Administrator
Awaze —Manchester
- Hybrid work
- Salesforce
- Continuous improvement
- Organisational skills
- Employee discount
9d
Senior Enterprise Architect
Transaction Network Services —Sheffield
- Full-time
- Scripting
- Leadership
- Communication skills
- Annual leave
- Life insurance
Infrastructure Solution Designer
PXC —Salford Quays
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
Senior ServiceNow Certified Technical Architect
Cognizant —Manchester
- Full-time
- Hybrid work
- Mentoring
- Communication skills
11d
CX Systems Operations Manager - Melio
Xero —Manchester
- Full-time
- Remote
- Analysis skills
- Business
- Time management
4h
Senior Systems Administrator (RevTech) - UK Remote
Everway —Manchester
- Remote
- Salesforce
- Flexible schedule
Quick apply
11d
Solution Architect - HR & Payroll
Manchester Airport —Manchester
- Hybrid work
- Communication skills
- Free parking
- Employee discount

I want to receive the latest job alerts for technology infrastructure administrators & architects in castleton, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology infrastructure administrators & architects jobs near castleton, dby

Senior Devops Engineer jobs in Manchester

Senior Analyst jobs in Manchester

Crm Executive jobs in Manchester

Solution Architect jobs in Manchester

Operations Manager jobs in Manchester

Salesforce Administrator jobs in Manchester

Software Architect jobs in Manchester

Senior Systems Administrator jobs in Manchester

Designer jobs in Salford Quays

Application Support Manager jobs in London

Application Support Manager jobs in Milton Keynes

Support Worker jobs in Basingstoke

Peer Support Worker jobs in London

Application Support Manager jobs in Southampton

Technical Program Manager jobs in London

Application Support Manager jobs in Remote

Luxury Retail Manager jobs in London

Senior Enterprise Architect jobs in Woking Gu21

Senior Enterprise Architect jobs in Cheltenham

Senior Enterprise Architect jobs in Richmond Tw9

SAP Applications Support Coordinator

McBride -
Manchester

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Stakeholder collaboration
User stories
Requirement elicitation
SAP
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Incident documentation
Business analysis
Internal department liaison
Microsoft Office Suite
Analysis skills
Continuous improvement
Organisational skills
Management reporting
IT incident logging
Application support
Business requirements
Incident log maintenance
Communication skills

Full job description

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

Key Purpose:

To act as the primary business-facing coordination point for SAP and business applications, ensuring the effective management of incidents, service requests, user access requirements and enhancement opportunities. The role is responsible for understanding business processes, coordinating support activities across internal teams and third-party providers, and supporting the capture, assessment and articulation of business requirements and associated benefits to enable informed decision-making.

Key Responsibilities:

Act as the primary coordination and triage point for SAP and business application-related incidents, requests and queries.
Assess, categorise and prioritise tickets, ensuring they are assigned to the appropriate support teams and providers.
Work closely with business stakeholders to understand issues, determine business impact and ensure accurate information is captured.
Coordinate incident and request resolution activities between internal IT teams and third-party support partners.
Monitor ticket progress and proactively drive issues through to resolution.
Ensure incidents, requests and enhancements are documented with sufficient business context to support effective resolution.
Support SAP access management processes.
Develop a high-level understanding of SAP-supported business processes across functions such as Finance, Procurement, Supply Chain, Manufacturing and Sales.
Identify recurring issues, trends and opportunities for service improvement.
Gather, document and assess business requirements relating to the SAP and wider application landscape.
Work with stakeholders to understand business drivers, expected outcomes and success measures.
Document and articulate business benefits, value, risks and impacts to support investment and prioritisation decisions.
Produce reporting and insights relating to service performance, support trends and demand for change.
Support the continuous improvement of operational processes, documentation and knowledge management.

Key Result Areas:

Improved quality and consistency of application support triage and coordination.
Reduced ticket reassignments and improved first-time assignment rates.
Improved resolution times for SAP and business application-related incidents and requests.
Enhanced collaboration between business users, IT teams and third-party suppliers.
Increased quality and consistency of business requirements submitted for review and approval.
Improved visibility of business benefits and value associated with application enhancements.
Higher levels of customer satisfaction with IT application support services.
Continuous improvement in service delivery and support effectiveness.

Relevant & Quantifiable Measures:

Number of incidents and requests coordinated and managed.
First-time assignment accuracy.
Reduction in ticket reassignments.
Incident resolution and response time performance.
User satisfaction scores.
Number of business requirements captured and documented.
Quality and completeness of business cases and benefit assessments.
Contribution to service improvement initiatives.
No direct budget accountability.
No line management responsibilities.

Behavioural Competencies:

Naturally inquisitive with a strong desire to learn and understand business processes.
Strong analytical and problem-solving skills.
Excellent stakeholder engagement and communication skills.
Ability to ask effective questions and gather information from a range of audiences.
Strong organisational skills with excellent attention to detail.
Customer-focused with a proactive and collaborative approach.
Ability to work effectively across multiple teams and suppliers.
Strong sense of ownership, accountability and follow-through.
Ability to balance operational priorities and longer-term improvement opportunities.

Technical Competencies:

Experience working in an SAP-supported business environment.
Good high-level understanding of SAP business processes and how SAP supports key operational functions.
Detailed SAP module expertise is not required; however, the ability to understand process flows, business impacts and support requirements is essential.
Experience of SAP user access management processes would be advantageous.
Experience in application support, service coordination, business support or a similar role.
Experience gathering, documenting and analysing business requirements.
Understanding of incident management and service management principles.
Experience working with third-party support providers and outsourced service organisations.
Strong Microsoft Office skills, particularly Excel, Word, Teams and PowerPoint.
ITIL Foundation certification desirable but not essential.
Ability to build effective relationships with both business and technical stakeholders.

Privacy Statement: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please check our Job Applicant Privacy Notice on our career opportunities page which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

Apply Now

Refine Your Search

technology infrastructure administrators & architects jobs in castleton, dby

SAP Applications Support Coordinator

Senior Technology Consultant

Head of Architecture

Senior DevOps Engineer - AWS Infrastructure Architect

Senior Specialist, Ops Transformation Support

Senior Business Systems Administrator

Senior Solutions Architect, WWPS Global Defence Partners

Solutions Architect

Applications Manager

Trust Senior IT Technician

Northern LGPS - Investment Applications Lead

Senior CRM Executive

Senior Workday Analyst - Absence & Time Tracking

Salesforce Administrator

Senior Enterprise Architect

Infrastructure Solution Designer

Senior ServiceNow Certified Technical Architect

CX Systems Operations Manager - Melio

Senior Systems Administrator (RevTech) - UK Remote

Solution Architect - HR & Payroll

I want to receive the latest job alerts for technology infrastructure administrators & architects in castleton, dby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected