Technical analyst Work, Jobs in Hillsborough, Dow (with Salaries)

IT Analyst (Ulster University Placement Student)
Herbert Smith Freehills —Belfast
- Full-time
- Remote
12d
Sr InfoSec Analyst
Peak6 —Belfast
- Analysis skills
- Bachelor's degree
- Mentoring
- Annual leave
- Flexible schedule
Business Analyst
TP ICAP —Belfast
- Full-time
- Master's degree
- Analysis skills
- No degree
6d
Software Engineer
ThotSuite Technology Solutions Ltd —Belfast
- £5,650 - £6,073 a month
- Full-time
- Software troubleshooting
- Agile
- In-person
Quick apply
7h
UX Designer, Manager - Financial Services - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Financial services
Full Stack Developer - Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Markets Operations Intermediate Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Analytics
- Employee assistance programme
- Employee discount
Reconciliation and Proofing Senior Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
- Employee assistance programme
- Employee discount
Reconciliation & Proofing Senior Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)
Version 1 —Belfast
- £700 - £800 a day
- Weekend availability
- Computer Science
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Junior Service Desk Analyst
System C —Belfast
- Full-time
- Communication skills
- Time management
Solutions Architect, Strategic Applications
Herbert Smith Freehills —Belfast
- Full-time
- Master's degree
- Presentation skills
- SharePoint
Quality Assurance Analyst - Pensions
Isio Group —Belfast
- Full-time
- Communication skills
- Analytics
Digital Business Analyst | Head Office, Lisburn Road
Praxis Care —Belfast
- £36,112.80 - £47,493.83 a year
- Full-time
- Business
- Annual leave
- Employee discount
Quick apply
4h
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
Data/AI Engineer, Engineering AI & Data, AI & Data Solutions
Deloitte —Belfast
- Hybrid work
- Analysis skills
- Machine learning
- Agile
SOX Co-ordinator (VP)
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Master's degree
- Analysis skills
- Annual leave
- Employee assistance programme
23h
Principal Data Architect
Clic Global Solutions Ltd —Belfast
- £6,135 - £7,000 a month
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
1d
Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- CRM software
- Azure
- Mentoring
Support Analyst - IS Business Services
Henderson Group —Newtownabbey
- Full-time
- Analysis skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
5d

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technical analyst jobs near hillsborough, dow

IT Analyst (Ulster University Placement Student)

Herbert Smith Freehills -
Belfast

Apply Now

Job details

Full-time | Fixed term contract
12 days ago

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Microsoft Office Suite
Technical support incident logging
ServiceNow
Customer support
IT incident logging
Application support
Incident log maintenance
Remote diagnostics
Information Technology

Full job description

Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals.

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years.

As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs.

At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.

We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world.

All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.

Herbert Smith Freehills Kramer: Your goals. Our ambition

The Opportunity

Key responsibilities:

Provide prompt and positive hardware and software support both remotely and onsite.
First point of contact for all IT incidents/requests/questions via ServiceNow, phone, email, the IT portal and onsite.
Professionally handle all tickets offered from the Belfast office with the objective of gaining an understanding of the customers incident/request and offering the appropriate support in a timely manner.
Ensure all incoming and outgoing tickets offered are recorded correctly into tickets in ServiceNow at the time of receiving the information.
Perform troubleshooting through diagnostic techniques and relevant questioning and steadfastly document all the investigative actions and the outcome within the ticket prior to resolving or re-assigning.
Determine the best solution to resolve or progress the ticket based on the issue and details provided by the customer in accordance with the ServiceNow knowledge articles guidance and workflows.
Keep updated on new and ongoing problems and the workarounds associated with each
Carry out IT specific daily operational actions as and when assigned.
Monitor ServiceNow ticket queue constantly to pick up new tickets or updates and react to them proactively and appropriately.
Provide customers with updates at least every 24 hours to ensure they are kept fully up-to-date of the status and progression of their issues.
Understand and comply to all documented processes & procedures and ensure full awareness and adherence to all IT knowledge articles, to HSF Kramer Company Policies and IT Security requirements.
Develop and maintain good communication with all colleagues and all applicable IT contacts throughout HSF Kramer ensuring sharing of current IT situations, knowledge, procedures, and processes.
Proactively maintain access to all the applications and services to undertake the role successfully.
Assist with any ad-hoc IT support or project work when assigned
Aim to continually improve levels of IT skills and knowledge by readily sharing knowledge and ideas to help each other achieve a high standard of output and increased awareness
Liaise with vendors and suppliers when required

Key Performance Indicators:

Monthly Incident Resolution Times – resolving at least 80% of tickets handled
First Time Fix Rate – at least 85%
Quality Assurance – Managing more than 95% tickets to good standard or above

Qualifications, Skills and Experience:

Must be a current student with the University of Ulster studying an IT related degree.
Good educational background. Working toward a BSC in an IT related field.
Have knowledge of hardware, software, servers, networking, infrastructure, firewall configuration and administrative technical and troubleshooting skill
Knowledge of or experience of working with Azure / Hybrid environments.
Knowledge of or experience of WIN 10 & 11, Surface pro, screens, monitors, printers and their functions as well as experience on BOYD support
Proficiency in Microsoft Office Application support with strong skills needed on Outlook and Windows 10& 11.
Experience with Office 365 , OneDrive, SharePoint & MS Teams.
Technical understanding of communication tools (iPhone, MS Teams, email) and systems issues.
ITIL Foundation Certified an advantage but should be able to explain ITIL best practices and reflect the ability to follow ITIL processes and procedures.
Confident in undertaking in person and remote support investigations and implementing known solutions.
An innovative mindset, curious about AI and emerging technologies.

Please Note: Applications will close at 12pm on Friday 14 August 2026.

Team

Information Technology

Working Pattern

Full time

Location

Belfast

Contract type

Fixed Term Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.

Apply Now

Refine Your Search

technical analyst jobs in hillsborough, dow

IT Analyst (Ulster University Placement Student)

Sr InfoSec Analyst

Business Analyst

Software Engineer

UX Designer, Manager - Financial Services - Deloitte Digital

Full Stack Developer - Analyst

Markets Operations Intermediate Analyst

Reconciliation and Proofing Senior Analyst

Reconciliation & Proofing Senior Analyst

ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)

Junior Service Desk Analyst

Solutions Architect, Strategic Applications

Quality Assurance Analyst - Pensions

Digital Business Analyst | Head Office, Lisburn Road

IT Helpdesk Analyst Tier 1

Data/AI Engineer, Engineering AI & Data, AI & Data Solutions

SOX Co-ordinator (VP)

Principal Data Architect

Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital

Support Analyst - IS Business Services

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