Technology analyst Work, Jobs in Leicester, Eng (with Salaries)

First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
7d
Oracle APEX Software Developer
DNV —Loughborough
- Full-time
- Hybrid work
- Software troubleshooting
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Systems Business Analyst
Brush Group —Loughborough
- Hybrid work
- ERP systems
- Team management
- Training & development
- Employee assistance programme
- Life insurance
Finance Analyst
ONYX Insight —Nottingham
- Full-time
- CRM software
- Analysis skills
- Accounting
Quick apply
Business Analyst (12 Month FTC)
Cooper Parry —Derby
- Temporary
- Remote
- Organisational skills
- Agile
- Communication skills
4d
IS Business Analyst - Manufacturing
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Microsoft Powerpoint
- PMP
- Analysis skills
Data Analyst III
ENSEK —Nottingham
- Hybrid work
- Communication skills
- Annual leave
Senior Data Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
13d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Test Analyst
Scrumconnect Consulting —Coventry
- £275 - £300 a day
- CRM software
- Analysis skills
- SharePoint
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Vehicle Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analytics
- Annual leave
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- AI
- Communication skills
- Free parking
- Annual leave
IS Business Analyst - Distribution
Trelleborg Medical Solutions —Leicester
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Data Archival Discovery Analyst
RLDatix —Melbourne
- Analysis skills
- Medical terminology
- Communication skills
12d
Product Manager - Open Banking/VRP
Pay and Shop Ltd —Leicester
- From £250,000 a year
- Computer Science
- Writing skills
- Analysis skills
Quick apply
14d
Digital Business Analyst
Riviera Travel —Burton-On-Trent
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
IT&D Sr Business Analyst - Nottingham Factory
Reckitt —Nottingham
- Continuous improvement
- IT
- Manufacturing
- Employee assistance programme
- Life insurance
Senior Analyst - Product Analytics Enablement
Dunelm —Leicester
- Analysis skills
- Mentoring
- Communication skills
Senior Digital Test Analyst (FTC)
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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First Line Analyst

Computacenter -
Derby

Apply Now

Job details

Full-time | Fixed term contract
7 days ago

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Project management
Service restoration
Presentation skills
Computer networking
Customer support
Customer interaction
Help desk

Full job description

Location: UK - Cust Site - Derby, UK - Cust. Site ENG | Job-ID: 219644 | Contract type: Fixed Term Contract | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

technology analyst jobs in leicester, eng

First Line Analyst

Oracle APEX Software Developer

Systems Business Analyst

Finance Analyst

Business Analyst (12 Month FTC)

IS Business Analyst - Manufacturing

Data Analyst III

Senior Data Analyst

Application Support Analyst (Nights)

Test Analyst

Desktop Support Analyst - Derby

Vehicle Analyst

IT Helpdesk Analyst

IS Business Analyst - Distribution

Data Archival Discovery Analyst

Product Manager - Open Banking/VRP

Digital Business Analyst

IT&D Sr Business Analyst - Nottingham Factory

Senior Analyst - Product Analytics Enablement

Senior Digital Test Analyst (FTC)

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