Technical support analyst Work, Jobs in Chiswick, Gtl (with Salaries)

IT Application Support Analyst
TrinityBridge —London
- SQL
- APIs
- Communication skills
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
14d
Service Desk Analyst - Apprentice
T-Tech —London
- Computer literacy
- Communication skills
Quick apply
Graduate Trading Support Analyst
Trayport —London
- Full-time
- Continuous improvement
- No degree
- APIs
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
Support Analyst (12 month FTC)
Universal Music Group —London
- Full-time
- Spanish
- Data entry
- Organisational skills
9d
Junior IT Collaboration Analyst
The Salvation Army —London
- £34,854 a year
- Full-time
- No degree
1d
Desktop Support Analyst (6 month FTC)
Sony Music Entertainment Canada —London
- Google Suite
- Azure
- Windows
5d
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
Senior Support Analyst
MRI Software —London
- Full-time
- SQL
- Communication skills
Murex Production Support Analyst
Westpac Institutional Banking —London
- Full-time
- No degree
- Communication skills
- Banking
11d
Analyst, Desktop Support - Information & Technology
StepStone Group —London
- Communication skills
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Writing skills
- SQL
- Scripting
Quick apply
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
9d
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
14d
Technology Support Senior Analyst
Bank of America —Bromley
- Full-time
- Customer service
- Analysis skills
- Computer networking
5d
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Application Support Analyst - EMEA
Innovative Systems —London
- Full-time
- Spanish
- Computer Science
- English
Quick apply
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- SQL
- Communication skills

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IT Application Support Analyst

TrinityBridge -
London

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Job details

Permanent

Qualifications

Microsoft Windows Server
Financial Conduct Authority guidelines
Technical troubleshooting
Power BI
ITIL Certification
Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
SQL querying
Internal department liaison
SQL
Service restoration
Risk management
APIs
Multidisciplinary collaboration
Application support
Root cause analysis
Fault diagnosis and repair
Communication skills
Microsoft Azure
Time management

Full job description

Reporting to the IT Production Support Manager, this role will be working directly with Private Client Fund Managers, Investment Support team, Risk & Performance team, Operations, Finance, compliance and other business users to understand and resolve production issues and defects related to both internal and third-party systems. The team support, manage and own the configuration of the Iress/XPLAN applications.
Working directly with the third-party vendors and the business users on Support tickets and issues and following up for a timely resolution. Working directly with the IT development team on issues reported on internally developed applications.

Key responsibilities

Triage, investigation and resolving technical issues related to in-house and third-party applications, system integration, data feeds and data flows.
Providing support to users, monitoring system performance, and ensuring the smooth operation of applications within the organisation.
Actively use monitoring tools to identify potential issues and along with alerting tools, proactively take corrective actions.
Manage system configurations within the applications, including scaling, resource allocations and deployment settings.
Assist with the implementation of new features, updates and patches to cloud and on-premises applications, ensuring smooth transition and minimal disruption.
Proactive and timely liaison with third-party supplier support teams

Regulatory responsibilities | Compliance/T&C

Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.

About you | Qualifications, skills and strengths

Ability to think through and analyse data flows and to solve complex business and technology problems, thereby identifying the root cause of issues
Proactive, accountable and adaptable to changes
Growth mindset, especially in relation to learning new skills and technologies
Excellent problem-solving skills and the ability to work with data analysis tools such as Excel or SQL.
High attention to detail, high level of accuracy with self-validation
Excellent time management skills and able to work to agreed deadlines.
Ability to work in a dynamic, collaborative environment as both a team player, as well as managing a personal work portfolio of incidents and problems
Excellent verbal and written communication skills.

Desirable Skills

At least 5 years’ experience working within a Windows/SQL Server based environment, with proficient OS & SQL skills, including the ability to understand & write basic SQL queries.
Experience working with Snowflake, either at support or administrative level, with the ability to diagnose and correct issues, as well as monitoring capacity, cost and performance metrics.
XPLAN or MS Dynamics administration/configuration skills or similar previous experience of developing and troubleshooting configuration workflows (tasks/threads/templates/wizards).
Experience working within a cloud-based environment with multiple service vendors/providers. Direct experience supporting and troubleshooting APIs and other integrations involved in a complex architecture, as well as escalating within vendor organisations to ensure successful resolutions.
Background in Financial Services with at least 5 years live support experience.
ITIL certification along with a high degree of competency working with incident, problem and change processes.
Snowflake certification to Badge 3 level (or equivalent on-the-job based experience).
Demonstrable experience in all or most of the following technologies – Windows Server; SQL Server; Azure; Snowflake; APIs; Power Platform; Power-Bi.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. #LI-EM1 #LI-SY1

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Refine Your Search

technical support analyst jobs in chiswick, gtl

IT Application Support Analyst

IT Support Analyst

IT Support Analyst

Service Desk Analyst - Apprentice

Graduate Trading Support Analyst

First Line Service Desk Analyst

Support Analyst (12 month FTC)

Junior IT Collaboration Analyst

Desktop Support Analyst (6 month FTC)

2nd Line Support Analyst

Senior Support Analyst

Murex Production Support Analyst

Analyst, Desktop Support - Information & Technology

Market Support Analyst

Operational IT Analyst

IT Operations Analyst

Technology Support Senior Analyst

3rd Line Support Analyst

Application Support Analyst - EMEA

Application Support Analyst

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