Technical support associate Work, Jobs in Northern Ireland (with Salaries)

Associate Product Support Engineer (1pm - 10pm)
Proofpoint —Belfast
- Full-time
- Hybrid work
- Mentoring
7d
Reliability Maintenance Engineering Technician, RME Team
Amazon UK Services Ltd. —Portadown
- Full-time
- Maintenance
- Mechanical knowledge
UK Payroll Senior Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
15h
Transaction Tax Advisory - Associate Director (Belfast)
Grant Thornton —Belfast
- Full-time
- Supervising experience
- Communication skills
- Tax experience
Associate/Associate Director (Roads)
WSP —Belfast
- Part-time
- Hybrid work
- Civil engineering
- Contracts
- Flexitime
- Work from home
NEC Project Manager - Infrastructure
Turner & Townsend —Belfast
- Full-time
- Project management
- Contracts
- IT
- Annual leave
Quick apply
Senior/Associate Fire Engineer – Expert Witness
Jensen Hughes —Belfast
- Engineering
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Associate Director, Banking, Quality Engineering (QE), Technology & Transformation
Deloitte —Belfast
- Hybrid work
- Leadership
- Banking
13h
Azure Infrastructure Engineer (Belfast)
FinTrU —Belfast
- Full-time
- Azure
- Bachelor's degree
2d
Audit Associate Manager
RMT Accountants & Business Advisors —Belfast
- Hybrid work
- Business development
- Mentoring
- Organisational skills
5d
Operations Specialist – Retirements
Peak6 —Belfast
- Analysis skills
- Bachelor's degree
- Business
- Annual leave
- Flexible schedule
2d
Paraplanner
Partnership Recruitment —Belfast
- £35 an hour
- Hybrid work
- Organisational skills
- School
7d
Paraplanner
Partnership Recruitment —Belfast
- From £40,000 a year
- Hybrid work
- Organisational skills
- School
- Annual leave
7d

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Associate Product Support Engineer (1pm - 10pm)

Proofpoint -
Belfast

Apply Now

Job details

Full-time
7 days ago

Qualifications

Technical troubleshooting
Mentoring junior staff
Mentoring
Customer support
Customer interaction
Application support

Full job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.

The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.

Proofpoint offers a highly competitive salary and benefits package reflecting the 1pm to 10pm shift (with a competitive shift allowance, in addition to your base salary) and including other perks like company-wide wellbeing initiatives.

Product training is provided on our market-leading cybersecurity solutions. Flexible interview appointments are available after 5pm with our interview team. We also offer a Hybrid working environment.

Your day-to-day

Provide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
Manage product escalations, act as a liaison between customers, and various levels of tiered support
Advise customers regarding the product's proper use and address specific systems issues
Assist customers with consultative queries on product configuration and features
Provide guidance and mentorship to Associate level team members
Contribute to knowledgebase and support documentation

Qualifications

Experience in a technical support/helpdesk environment from a previous role
Experience in problem analysis and resolution of software problems
Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
Ability to interact with customers professionally across all interfaces
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Proven ability to function in a self-directed environment and to collaborate with team members

Nice to have

Experience with Email Systems, Networking and/or DNS
Experience with Linux is beneficial
Innovative thinker who is positive, proactive, and readily embraces change

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Apply Now

Refine Your Search

technical support associate jobs in northern ireland

Associate Product Support Engineer (1pm - 10pm)

Reliability Maintenance Engineering Technician, RME Team

UK Payroll Senior Associate

Transaction Tax Advisory - Associate Director (Belfast)

Associate/Associate Director (Roads)

NEC Project Manager - Infrastructure

Senior/Associate Fire Engineer – Expert Witness

Associate Director, Banking, Quality Engineering (QE), Technology & Transformation

Azure Infrastructure Engineer (Belfast)

Audit Associate Manager

Operations Specialist – Retirements

Paraplanner

Paraplanner

Other jobs to consider

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