Junior it technician Work, Jobs in Sidcup, Gtl (with Salaries)

3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
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Junior Maintenance Technician
Canvas Offices —London
- £28,000 - £30,000 a year
- Computer literacy
- Annual leave
IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Software development
- In-person
Quick apply
Showroom Vehicle Technician
Big Motoring World —Enfield
- £28,800 - £40,400 a year
- Full-time
- In-person
- Automotive diagnostics
- Free parking
- Store discount
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Sr IT Systems Engineer
Palo Alto Networks —London
- Full-time
- Google Suite
- Analysis skills
- Bachelor's degree
Automotive Technician - Strip Fitter
BCA —Rochester
- £43,913.53 a year
- Monday to Friday
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Asset Care Technician
PrepWorld —Northfleet
- £15.07 an hour
- Full-time
- Microsoft Word
- Maintenance
- Data entry
- Free parking
Quick apply
4d
Senior Pharmacy Technician
HCA Healthcare UK —London
- Temporary
- Inventory control
- Hospital
- Mentoring
- Employee discount
Senior Driver Technician - London
Constantine —London
- From £60,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Principal Civil Engineer - Infrastructure
Stantec —London
- Civil engineering
- Engineering
- Master's degree
- Annual leave
Principal Structural Engineer
AECOM —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Leadership
Senior Road Engineer
WSP —London
- Part-time
- Hybrid work
- Civil engineering
- Engineering
- Mentoring
- Flexitime
- Work from home
Senior Civil/Structural Engineer
Beckett Rankine —London
- £40,000 - £65,000 a year
- Civil engineering
- English
- Master's degree
- Employee discount
Senior Structural Engineer
White & Lloyd Ltd —Thames Ditton
- Full-time
- Hybrid work
- Team management
- Mentoring
- Construction experience
- Flexitime
- Work from home
Quick apply
4d
Estates Facilities Manager R0196152 Greenford Quay Greenford, United Kingdom Full time
Greystar —Greenford
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Leadership
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Gas Engineering Supervisor
JIK-Integral UK Limited —London
- Full-time
- Mentoring
- SharePoint
- In-person
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Senior Engineer - Bridges
Amey Ltd —London
- Hybrid work
- Master's degree
- Bachelor's degree
- Training & development
- Annual leave
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Senior Bridge Inspector
Tony Gee and Partners —Esher
- Full-time
- Hybrid work
- Mentoring
- Training & development
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junior it technician jobs near sidcup, gtl

3rd Line MSP Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
6 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

THIS POSITION IS AN OFFICE BASED ROLE

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

East Grinstead RH19 2HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you working for an MSP or have recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

junior it technician jobs in sidcup, gtl

3rd Line MSP Service Desk Technician

Junior Maintenance Technician

IT Support Technician

Showroom Vehicle Technician

Sr IT Systems Engineer

Automotive Technician - Strip Fitter

Asset Care Technician

Senior Pharmacy Technician

Senior Driver Technician - London

Principal Civil Engineer - Infrastructure

Principal Structural Engineer

Senior Road Engineer

Senior Civil/Structural Engineer

Senior Structural Engineer

Estates Facilities Manager R0196152 Greenford Quay Greenford, United Kingdom Full time

Gas Engineering Supervisor

Senior Engineer - Bridges

Senior Bridge Inspector

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