About the role
We're looking for an Assistant Store Manager to support the Store Manager in the day-to-day running of our new Bluewater store. This is a hands-on leadership role where you'll lead by example on the shop floor, helping to create an exceptional customer experience while driving commercial performance and developing a high-performing team.
You'll inspire customers through genuine conversations and thoughtful styling advice, helping every customer find pieces that suit their individual style and body shape. By creating a warm, welcoming environment, you'll help bring to life every customer's moment of Hush.
Working closely with the Store Manager, you'll support the delivery of sales targets and KPIs, analyse performance, identify commercial opportunities and help drive continued growth. You'll also ensure the store always reflects the Hush brand through outstanding visual merchandising, efficient stock management and smooth day-to-day operations.
You'll coach, motivate and develop your team, creating an inclusive environment where everyone feels supported, listened to and empowered to do their best work. In the Store Manager's absence, you'll confidently lead the store, ensuring both the team and our customers continue to receive the very best experience.
About you
You'll be an experienced retail leader who thrives in a customer-first environment and enjoys inspiring others to achieve their best. You're passionate about fashion, styling and delivering exceptional service, while balancing commercial awareness with strong people leadership.
You'll also have:
Experience in a supervisory, Assistant Manager or management role within a retail environment.
- A passion for delivering exceptional customer experiences and building lasting customer relationships.
- Strong commercial awareness with experience working towards sales targets and KPIs.
- Confidence coaching, developing and motivating a team to deliver outstanding results.
- A keen eye for detail and pride in maintaining exceptional visual merchandising and operational standards.
- Experience managing stock, deliveries and day-to-day retail operations.
- Excellent organisational and communication skills.
- A proactive, positive attitude and the ability to adapt in a fast-paced retail environment.
What good looks like:
- Customers leave feeling valued, inspired and excited to come back, thanks to the genuine connections you and your team create every day.
- Your team feels motivated, supported and empowered, with regular coaching helping everyone grow in confidence and performance.
- The store is beautifully presented, always reflecting the Hush aesthetic with exceptional visual merchandising and operational standards.
- Sales targets and KPIs are consistently achieved through strong commercial awareness, effective planning and a proactive approach to identifying opportunities.
- Stock is well managed, deliveries are processed efficiently and the store operates smoothly behind the scenes.
- You lead by example, bringing energy, positivity and accountability to the shop floor while confidently stepping up in the Store Manager's absence.
- You embody the Hush values every day, creating an inclusive, collaborative environment where both colleagues and customers feel welcome.
Why you'll love it here:
- A supportive, creative and collaborative culture.
- The opportunity to play a key role in an ambitious and growing retail business.
- Generous holiday allowance.
- Ongoing learning and development opportunities.
- Generous staff discount, seasonal uniform allowance and additional perks.
About Us
Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years.
Founded 21 years ago, we are now established as one of the UK's leading online fashion retailers. We employ around 140 employees across head office and retail, creating and selling a beautiful range of women's clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style.
Despite the challenges facing the retail industry, Hush has continued to grow, and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working, talented people with a can-do attitude and a passion for what they do.
Our commitment
At Hush, we embrace diversity as a strength that drives creativity and innovation. We're committed to building an inclusive workplace where everyone feels valued, respected and supported. We welcome applications from people of all backgrounds and experiences because we know different perspectives make us stronger.
This is just the beginning.
If you're ready to inspire customers, develop a fantastic team and help shape the future of Hush retail, we'd love to hear from you.
Pay: £30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
Work Location: In person
