About Us
At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our global clinics, have allowed us to lead the change against "we caught it too late again".
We are looking for a Patient Liaison to join our incredible team at our flagship clinic in London, United Kingdom. As our patients enter into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.
Our clinics will be open from Monday - Friday to start and eventually open up to seven (7) days a week, and may require a non-traditional schedule, including weekends. This will be a full time position with a set schedule though you may be required to work additional hours as are necessary to fulfil your duties. This role is 100% on site.
This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United Kingdom at the time of hire and must not require employer sponsorship for a work visa (current or future).
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!
What You'll Do
Front Desk Responsibilities
- Patient Check-In, Registration, and Check Out
- Welcome patients and visitors, ensuring a warm and professional first impression.
- Verify patient identity, and required documentation.
- Assist patients with completing registration and intake forms as needed.
- Educate patients on post-scan expectations.
Patient Escort
- Escort patients to and from dressing rooms, maintaining privacy, dignity, and a calm, unhurried pace.
- Communication and Coordination
- Serve as a liaison between patients, providers, technologists, and clinical staff.
- Ensure the front desk area is organised, stocked, and operates efficiently.
- Customer Service Excellence
- Address patient concerns or complaints with empathy and professionalism.
- Encourage patient feedback and foster a positive clinical experience.
Administrative Responsibilities
- Patient Appointments:
- Ensure our patients have timely access to care.
- Book, reschedule, and cancel patient appointments as necessary.
- Send appointment reminders and pre-scan communication to patients.
- Liaise with Healthcare Providers
- Keep the lines of communication open to support our patient care.
- Support clinical teams by managing key administrative tasks.
Medical Record Management
- Maintain patient records to keep data accurate and up-to-date.
Patient Post Scan Support
- Follow up with patient requests.
- Submit satisfaction surveys to patients.
- Distribute patient reports as they become available.
- Call patients to inform them of their report availability.
- Assist Prenuvo clinician consultation scheduling.
What You'll Bring
- Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
- Initiative: A self-starter who takes ownership of their training and development.
- Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
- Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
- Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
- Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
Nice-to-Have:
- Previous experience in private healthcare or as a Health Care Assistant.
- Previous experience in hospitality or customer service.
- Proven experience as a Medical Receptionist, Front Office Representative, or similar role.
Key Competencies
- Exceptional interpersonal and communication skills.
- Attention to detail and a commitment to high standards of excellence.
- Strong organisational skills and the ability to adapt to change.
- Problem-solving and decision-making abilities.
- Passion for patient care and creating memorable experiences.
- Emotional intelligence to manage emotions effectively and foster teamwork.
Considerations
- The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. The role may also require frequent movement between floors of the building. The ability to do so safely and regularly is important. Reasonable adjustments will be considered in line with the Equality Act 2010.
- This is a full-time, salaried role based on 40 hours per week, typically worked across 5 days.
- You will be entitled to a minimum 30-minute unpaid lunch break each working day, to be taken away from the front desk where possible.
- Additional short breaks may be provided in line with clinic policy.
Our Values
First: we are Pioneers
- Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.
Second: we are Platform-Builders
- We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission.
Above all: we are Patients
- We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.
What We Offer
- An avenue to make a positive impact on people's lives and their health
- We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
- Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
- Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
- Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
- UK employees are eligible for our Workplace Pension scheme, helping you save for retirement with employer contributions.
- We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
As part of the recruitment process, successful candidates will undergo a background check in line with applicable UK laws and regulations.
Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [email protected].
