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Field Service Team Leader

KION Group AG -
Exeter

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Mechanical engineering
Driving Licence
Customer service
Stakeholder liaison
Mentoring junior staff
Electrical engineering
Technical support
Team management
Mentoring
Recruiting
Organisational skills
NVQ
Leadership
Communication skills
Time management

Full job description

STILL Materials Handling Ltd offers a range of challenging careers across the UK and we are keen to talk to you about the direction in which you would like your career to go.
We are currently looking for a Team Leader (Field Service) to join our team in the Gloucester/Redditch area.
We are looking for experienced engineers with strong leadership capabilities who have worked as a forklift technician, plant fitter, plant technician, vehicle technician or similar, and are ready to take the next step into a leadership role. Experience within plant equipment, powered access equipment, agricultural machinery, motor vehicles or industrial cleaners may make this role perfect for you.
In this role, you will lead and support a team of Field Service Engineers, ensuring the day-to-day efficient running of the team while also remaining technically hands-on. You will act as the first point of contact for your team, providing guidance, coaching, and technical support, while working closely with the Regional Service Manager to deliver excellent service to our customers

We offer:

What we offer:

Competitive salary based on experience
39.5 hour working week, generally 0800-1630, Mon–Thursday & 0800-1600 on Fridays
Annual 10% bonus
Company van and fuel card, with the option for private use
25 days annual leave
Company pension scheme
World class STILL specialised product training
Full Forklift Driver License

What to Expect:

✓ A leadership role with responsibility for a team of Field Service Engineers
✓ Buddy and support systems in place
✓ Company laptop and phone
✓ In boot overnight parts deliveries
✓ PPE and uniform supplied
✓ Uniform cleaning service
✓ Ongoing manufacturer training on our market-leading range of material handling equipment
✓ Technical support available
✓ Strong local support network of colleagues
✓ Involvement in recruitment, onboarding, and development of engineers
✓ Opportunities to influence team performance and drive improvements

Tasks and Qualifications:

Who are we looking for?

To be considered for this role, you will need experience in at least one of the following areas:
o Mechanical engineering
o Electrical engineering
o Hydraulics

Ideally you will have an NVQ level 3 (or equivalent) qualification, although this is not essential.

Previous experience in a senior engineer, supervisory or team leader role would be advantageous.

You will need to be IT literate and able to use the latest technology to manage records, monitor performance, and support your team effectively.

You must hold a full UK driving licence.

You will need to have the following personal attributes:

o Strong leadership and coaching skills
o Excellent communication skills to liaise with customers and internal colleagues
o Ability to work both independently and as part of a team
o Take pride in your work and lead by example
o A high level of accuracy and attention to detail
o A positive and can-do attitude
o Strong organisational and time management skills
o Flexibility to adapt to the changing needs of the role
o Ability to make sound and balanced decisions
o A desire to be a STILL brand ambassador

Apply Now

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