Terms: permanent 12-18 hours per week, including weekend and early evenings.
Job Overview
For over 30 years, Wallace & Gromit’s Grand Appeal has helped to transform children’s healthcare in Bristol, funding pioneering treatment, facilities and research at Bristol Children’s Hospital and the Neonatal Intensive Care Unit at St Michael’s Hospital. By uniting philanthropy with world-class medicine, the charity enables clinicians to deliver exceptional care and improve outcomes for babies and children across the South West and beyond.
Our long-standing partnership with Aardman underpins the charity’s national profile and reach, while initiatives such as Cots for Tots and Gromit Unleashed demonstrate the scale, creativity and impact of our work.
The Gromit Unleashed Shop is integral to our fundraising activity. In this role within our retail team, you will help encourage visitors to purchase one of our products by maintaining the visual appearance of the shop and offering outstanding customer service. You will also engage our visitors in conversation about the charity's other activities and opportunities.
Based at The Mall at Cribbs Causeway, you will be responsible for processing customer transactions efficiently and accurately, re-stocking products, maintaining a high standard of visual merchandising, and completing other tasks as instructed by your Shop Manager or Supervisor. You will be a brand ambassador for the Gromit Unleashed Shop, The Grand Appeal, and its associated activities, and you will have a proactive and positive approach to work. You will be trained to help members of the public who have questions about Gromit Unleashed and become an expert on our sculptures, events and fundraising activity.
You will also support our online store by picking and packing customer orders, processing incoming product deliveries, and completing other tasks as instructed by the on-duty manager. In this part of the role, you will have the opportunity to demonstrate your keen eye for detail, organisation, and time-management skills.
You will need to be flexible, with the potential to take on increased hours when requested during peak times, and some weekend and evening availability will be required.
If this sounds like the right workplace for you, you have the required skills and experience, and you are looking for a new challenge, we would love to hear from you. The postholder will be required to complete a DBS disclosure check.
Key tasks and responsibilities:
- Process sales transactions, including cash handling and accurate input of sales
- Assist customers with their enquiries
- Work towards sales goals and priorities
- Inform customers about the charity and promote upcoming fundraising events
- Maintain product displays: Re-stocking and re-facing products, merchandising when new products are received. Completing other product display tasks as instructed and ensuring the shop is always clean and presentable.
- Answering incoming phone enquiries, record and share messages with your supervisor/manager if required.
- Supporting the supervisor/manager with ad hoc tasks. For example, product presentation and packaging tasks.
- Stock organisation: Optimising storage of products in all stock rooms to ensure efficiency and accuracy.
- Stock processing: Checking quantities & quality are as expected and storing or displaying as instructed.
- Inventory checks and supporting end of month stock count.
- Picking and packing: Accurate retrieval of products for online orders and packing ready for collection.
- Stock transfers: Assist with small stock transfers between our online and physical retail storerooms.
- Waste disposal: Process all packing/product waste.
Wider responsibilities include:
- Data protection: Protecting an individual's personal data and recording data and image use according to procedure is important to The Grand Appeal. The position holder must uphold this responsibility in their work, complete required training, and comply with all communicated expectations.
- Development: Complete/attend training, meetings, and other events at your manager’s request.
- Supporting the wider team: Attend and assist at some of our fundraising events and carry out other tasks/duties to support teams and colleagues across the organisation
This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the charity. The selected candidate will be appointed subject to a DBS check.
Working hours for this role will be between 9 am and 8 pm Mon-Saturday, and 10:30 am - 5:30 pm Sunday.
Benefits:
- Healthcare plan (after probation)
- Pension scheme (including salary sacrifice options)
- Employee discount
- Free on-site parking
- Cycle to work scheme
Pay: £10.85-£12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Bristol BS34: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please tell us about any holidays or other plans you have in the next three months that would require you to book leave from work for more than one day.
- Please indicate your availability to work within our opening hours from Monday through to Sunday.
(For example: "I can work Monday/Wednesday/Saturday at any time during your store opening hours), I can work Thursdays between 10 and 4 pm."
Please note we are looking for a candidate with some evening and weekend availability.
Work Location: In person
