Driven by dynamic customer environments, clear communication, and resolving daily inquiries? Enjoy supporting clients, maintaining smooth operational workflows, and building a rewarding career in customer operations?
We are seeking a motivated, dependable Customer Service Advisor to join our growing front-line support team in Manchester. Whether you bring background experience as a Retail Assistant, Contact Center Agent, Receptionist, or Hospitality Specialist—or you are seeking an entry-level route into client account management—we provide fully paid training, continuous 1-on-1 coaching, and structured promotion pathways.
About the Role
As a Customer Service Advisor, you will be a central point of contact for clients and visitors in Manchester. You will engage directly with customers, handle account inquiries, maintain structured service records, and collaborate with team leads to ensure exceptional service delivery across every shift.
This position is ideal for candidates searching for Customer Service Advisor Jobs, Client Care Support Roles, Service Desk Associates, Front Desk Customer Representative Jobs, and Entry-Level Customer Operations Careers in Manchester.
What You'll Do
Client Engagement & Account Resolution
- Welcome visitors warmly, handle incoming inquiries promptly, and deliver tailored solutions to meet individual needs.
- Guide customers through service options, current campaign offers, and product features with professional clarity.
- Resolve daily account inquiries, troubleshooting service requests efficiently to maintain high customer retention.
- Represent partner brands with empathy, confidence, and strong attention to brand presentation standards.
Operational Logistics & Record Management
- Log interaction details, maintain organized customer profiles, and process account updates using internal digital tools.
- Assist with floor preparation, service counter management, and workspace organization prior to peak trading hours.
- Ensure all customer records, transactions, and service logs strictly adhere to privacy and security guidelines.
- Track individual response targets and query resolution metrics to support team Service Level Agreements (SLAs).
Teamwork & Continuous Progression
- Partner closely with department supervisors and colleagues to maintain a productive, high-energy service environment.
- Participate actively in morning shift huddles, performance briefings, and continuous skill-building workshops.
- Pitch in during peak operational hours to ensure fast response times and seamless customer flow.
- Share practical suggestions with team leads to help streamline service workflows and elevate overall customer satisfaction.
What We're Looking For
- Clear, confident verbal communication and active listening abilities with an approachable manner.
- Strong organizational habits, punctuality, and comfort working in fast-paced operational settings.
- Practical attention to detail when managing customer data, processing updates, and organizing files.
- Basic digital literacy with an eagerness to pick up CRM software and service tools quickly.
- A collaborative team mindset with the confidence to handle daily support tasks independently.
- Flexibility to work varied shift schedules across the week in Manchester.
Prior experience in customer service, retail, office administration, contact centers, or hospitality is welcomed but not strictly required. We value a positive work ethic, reliability, and willingness to learn—comprehensive paid onboarding is provided from day one.What You'll Receive
- Competitive hourly rate / base salary plus performance-linked bonus schemes
- Fully paid initial onboarding and ongoing professional development
- Fast-track career progression pathways into Senior Customer Advisor, Quality Specialist, and Team Leader roles
- Employee recognition schemes, performance awards, and regular team social events
- Consistent shift scheduling across full-time and part-time options in Manchester
- Supportive management and an inclusive, collaborative workplace culture
Apply Today
Ready to take the next step in customer operations? Submit your CV today to be considered for our Customer Service Advisor position in Manchester. Applications are reviewed regularly, and qualified candidates will be contacted promptly regarding next steps.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
