Senior technical analyst Work, Jobs in Blackburn, Lan (with Salaries)

Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Travel
- Communication skills
- Employee assistance programme
Senior Competitor Analyst
Nexperia Germany GmbH —Manchester
- Full-time
- Doctoral degree
- Engineering
- Electrical Engineering
- Annual leave
- Employee assistance programme
Senior Geospatial Information Specialist
Office for National Statistics —Manchester
- £43,644 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Quality control
Senior Developer - Dynamics 365 / UMAX Platform
SEFE Securing Energy for Europe GmbH —Manchester
- Hybrid work
- Salesforce
- Communication skills
PMO Data Analyst
Nexperia Germany GmbH —Manchester
- Full-time
- Doctoral degree
- Data analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Analyst - Tactical Intelligence
NCC Group —Manchester
- Full-time
- Hybrid work
- Scripting
- Annual leave
Quick apply
Product Analyst
CarFinance247 —Manchester
- Up to £50,000 a year
- Agile
- Communication skills
5d
Senior Data Scientist
Autotrader —Manchester
- £50,000 - £70,000 a year
- Machine learning
Senior Data Engineer
Betfred —Manchester
- £55,000 - £80,000 a year
- Full-time
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
AI Engineer
CarFinance247 —Manchester
- Up to £60,000 a year
- Azure
- Computer Science
- Master's degree
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
5d
Lead Systems Engineer - Cyber Security
Blackburn with Darwen Council —Blackburn with Darwen
- £45,091 - £49,282 a year
- Full-time
- Leadership
5d
Regulatory Reporting Analyst
DF Capital —Manchester
- Full-time
- Data analysis skills
- Organisational skills
- Banking
- Annual leave
- Gym membership
Quick apply
Senior Product Lead (Conversion & Checkout)
Autotrader —Manchester
- £65,000 - £90,000 a year
- Machine learning
- AI
14d
Systems Analyst
Kingsland Drinks —Manchester
- Up to £28,000 a year
- Full-time
- Hybrid work
- Free parking
- Store discount
Quick apply
7d
Senior Manager - Real Time Delivery Manager EMEA
Live Nation —Manchester
- Full-time
- Data analysis skills
- Analysis skills
Acoustic Logging Technician - United Utilities
Tetra Tech —Lancaster
- Overtime
- Schematics
- Communication skills
Strategic Marketing Analyst
Nexperia Germany GmbH —Manchester
- Doctoral degree
- AI
- Annual leave
- Employee assistance programme
Senior Data/AI Engineer - Manager, Engineering AI & Data, AI & Data Solutions
Deloitte —Manchester
- Hybrid work
- Analysis skills
- Machine learning
- Mentoring
Senior Data Engineer
NHS Greater Manchester Integrated Care —Manchester
- £49,387 - £56,515 a year
- Full-time
- Azure
- Agile
4d

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Service Desk Analyst (2nd Line)

FluidOne -
Chorley

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Incident management
Client engagement
Incident queue management
Ticket management
Computer hardware
Customer support
Application support
Network monitoring
Fault diagnosis and repair
Communication skills

Full job description

Location:

Chorley

Report to:

Operations Director

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients.

You will effectively support clients as requested in a timely manner in line with the client’s support contracts.

Responsibilities

You are required to provide reactive and pro-active technical support services and incident management for the following types of work:

Monitoring and maintaining systems and networks

Installation and configuration of systems

Diagnosing faults on both hardware and software

Solving technical and application issues by phone, email or in person

Walking clients through troubleshooting steps

Re-fitting and/or replacing of client hardware

Supporting updates and/or roll-outs for client applications (training of users as needed)

Working to SLA’s

Prioritising and managing multiple open tickets

Establishing good working relationships with clients

You will also;

Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team

Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others

At times, be required to work out of the Office, at Client sites or our Core site. This will require travel, possible overnight stays and has potential for working out of office hours.

Requirements:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practice
Proven experience in an IT Support Role and Team

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Employee Assistance Programme (EAP)

Life Assurance (3x salary)

Sodexo Discount Platform

Complimentary breakfast and refreshments

5% company pension contribution

Generous holiday entitlement + birthday leave

Half-price internet connectivity

Ride2Work scheme

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

senior technical analyst jobs in blackburn, lan

Service Desk Analyst (2nd Line)

Senior Competitor Analyst

Senior Geospatial Information Specialist

Senior Developer - Dynamics 365 / UMAX Platform

PMO Data Analyst

Senior Analyst - Tactical Intelligence

Product Analyst

Senior Data Scientist

Senior Data Engineer

AI Engineer

Compliance QA Analyst

Lead Systems Engineer - Cyber Security

Regulatory Reporting Analyst

Senior Product Lead (Conversion & Checkout)

Systems Analyst

Senior Manager - Real Time Delivery Manager EMEA

Acoustic Logging Technician - United Utilities

Strategic Marketing Analyst

Senior Data/AI Engineer - Manager, Engineering AI & Data, AI & Data Solutions

Senior Data Engineer

I want to receive the latest job alerts for senior technical analyst in blackburn, lan

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