It support technician Work, Jobs in Millbrook, Bdf (with Salaries)

Customer Experience - Epicor Systems Administrator
Fords Packaging Systems —Kempston
- Full-time
- CRM software
- Continuous improvement
- Communication skills
- Life insurance
Quick apply
8d
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Bachelor's degree
- Accounting
- Business
- Profit sharing
- Annual leave
Technical Services Engineer
Dr. Martens —Wollaston
- Full-time
- Hybrid work
- Bar
- Analysis skills
- Organisational skills
- Annual leave
Quick apply
7d
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Team management
- Mentoring
- Annual leave
Quick apply
Workshop Engineer
Air IT —Milton Keynes
- Full-time
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- APIs
Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Electrical Software Support Engineer
Trimble —Milton Keynes
- Full-time
- Engineering
- Electrical Engineering
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- In-person
Quick apply
Clinical Systems Project/ Operational Support Analyst
Hertfordshire Community NHS Trust —Welwyn Garden City
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Continuous improvement
- Flexible schedule
8d
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Workflow & IT Solutions Specialist Hardware Automation
Beckman Coulter Diagnostics —Amersham
- Full-time
- Remote
- Engineering
- Master's degree
- Analysis skills
- Annual leave
Mobile Master Technician – Diagnostic & Technical Support
IN n OUT Autocentres —Northampton
- Full-time
- Travel
- Automotive diagnostics
- Free parking
- Annual leave
Quick apply
Field Service Coordinator
InPost UK —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
Quick apply
Mobile Master Technician – Diagnostic & Technical Support
IN‘n’OUT Autocentres —Northampton
- Full-time
- Travel
- Automotive diagnostics
- Free parking
- Employee discount
Technical Training Specialist - UK
Fieldpiece Instruments —Northampton
- Full-time
- Remote
- Up to 50% travel
- Public speaking
- Project management
Microsoft Instructor
BPP Holdings —Wyboston
- Overtime
- Remote
- Training & development
- Teaching
- Annual leave
Application Support Consultant
GenetiQ —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- Databases
- Annual leave
Quick apply
2d
Stock and Systems Administrator | Northampton
GXO Logistics —Northampton
- £26,500 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
Stock and Systems Administrator Nights | Northampton
GXO Logistics —Northampton
- £26,500 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme

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it support technician jobs near millbrook, bdf

Customer Experience - Epicor Systems Administrator

Fords Packaging Systems
Kempston

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Company pension
Life insurance

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Administrative support experience
ERP software
Internal department liaison
Microsoft Office Suite
Continuous improvement
Staff training
Customer support
Customer interaction
Communication skills
Help desk

Full job description

The Role

We have an exciting opportunity for an experienced Commercial Administrator to join our growing Customer Experience team, supporting commercial, aftersales and service activities. The Commercial Administrator will provide excellent administrative support to the business, assisting with all aspects of customers enquiries.

A key requirement of this role is to be an experienced user of Epicor Kinetic

What you'll do

Provide administrative support across the Customer Experience function, contributing to the efficient day-to-day operation of the department.
Provide direct customer support through telephone and email communications, managing enquiries from initial contact through to the preparation of proposals for FORDS products and support services.
Deliver a responsive, professional and customer-focused service, ensuring all interactions with customers and agents are accurate, informative and reflect the FORDS brand.
Work with customers to understand their requirements and gather the information needed to prepare accurate quotations for spare parts, refurbishments and industrial equipment.
Work closely with the Service team to ensure the availability of critical spare parts and equipment.
Collaborate with internal departments to obtain pricing, lead times and technical information for components, service support and equipment.
Process orders and enquiries using a dedicated Epicor ERP system including the issue of corresponding order acknowledgements, invoices, and corresponding dispatch notes.
Support the Logistics department with processing the shipping of goods, IPR import and export control.
Undertake any other duties reasonably requested that are commensurate with the responsibilities and level of the role.

Epicor Systems and Process Responsibilities

Act as an Epicor superuser for the Customer Experience team providing day-to-day support and guidance in Epicor to the team.

Maintain system data integrity and champion best-practice usage.

Drive continuous improvement of commercial processes and system utilisation in Epicor.

Identify opportunities to improve efficiency, data quality, and reporting through better use of Epicor.

Troubleshoot system issues and work with IT to resolve escalated problems.

Develop and maintain user guides, process documentation, and training materials.

Deliver training and onboarding for new and existing users.

Participate in Epicor upgrades, testing, and implementation projects.

Support the development of dashboards, workflows, reports, and automated processes.

Skills/Experience

Essential

Previous extensive experience using Epicor Kinetic

Proven administrative experience in a busy commercial/aftersales setting

Experience with CRM systems (Salesforce an advantage)

Commercial acumen and knowledge of various international payment methods.

Strong Microsoft office skills

Strong communication and stakeholder management skills.

Person Specification

Highly organised and detail oriented.

Collaborative and able to build strong working relationships across departments.

Proactive and self-motivated.

Takes ownership and accountability.

Curious and continually looking for better ways of working.

Remuneration

£competitive

Discretionary bonus

Early Friday finish - 37 hour working week (Monday to Thursday 8.00am - 4.30pm, Friday 8.00am - 1.00pm)

25 days holiday + bank holidays

Company life insurance x 6 times

Pension 5%

Income protection after 3 years' service

Access to Independent Financial Adviser

Office based - at our newly refurbished site in Kempston, Bedfordshire.

The Company

FORDS is an award-winning design and manufacturing business and world leader in packaging innovation and technology. We design and develop unique foil closures, and build cutting edge machinery that delivers, applies, and seals them to all manner of products. For a century Fords has built a trusted reputation for providing innovative and creative sealing solutions to the biggest brands in the food, beverage, pharmaceutical and personal care industries.

Quick apply

Refine Your Search

it support technician jobs in millbrook, bdf

Customer Experience - Epicor Systems Administrator

Technical Account Manager

Technical Services Engineer

Technical Support Supervisor

Workshop Engineer

Middleware Support Engineer| Stevenage, UK

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Electrical Software Support Engineer

Freelance Associate Business Analyst Trainer - day rate

Clinical Systems Project/ Operational Support Analyst

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Workflow & IT Solutions Specialist Hardware Automation

Mobile Master Technician – Diagnostic & Technical Support

Field Service Coordinator

Mobile Master Technician – Diagnostic & Technical Support

Technical Training Specialist - UK

Microsoft Instructor

Application Support Consultant

Stock and Systems Administrator | Northampton

Stock and Systems Administrator Nights | Northampton

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