It support technician Work, Jobs in Bristol (with Salaries)

Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Continuous improvement
- Travel
- AI
- Annual leave
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Bristol
- Part-time
- Hybrid work
- In-person
- Communication skills
6d
Technical Support Officer
North Somerset Council —Weston-super-Mare
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
13d
Application Support Analyst
Equisoft —Bath
- £27,000 a year
- Full-time
- Hybrid work
- Life insurance
Systems Administrator - Spacecraft Control Centre
AIRBUS Defence and Space Limited —Chippenham
- Full-time
- Hybrid work
- Maintenance
- Free parking
- Employee assistance programme
L2 Support Engineer
NCR —Bath
- £35,000 a year
- Full-time
- Maintenance
- Analysis skills
- AI
- Employee stock purchase plan
- Employee discount
Digital Adoption Advisor
Veale Wasbrough Vizards —Bristol
- Continuous improvement
- Organisational skills
- Training & development
Technical Support Consultant
Zellis —Bristol
- Hybrid work
- Annual leave
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Senior ICT Network Engineer
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Business development
- Travel
- Mentoring
Workplace Engineer
Capgemini —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint
Digital Learning Specialist
Burges Salmon —Bristol
- Hybrid work
- Microsoft Office
- Training & development
- Communication skills
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Workplace Engineer
Capgemini Sogeti —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint
MRO Systems Support Specialist
Boeing —Bristol
- Analysis skills
- Continuous improvement
- Communication skills
- Life insurance
Public Sector - System Admin/Kubernetes Engineer
Hewlett Packard Enterprise —Bristol
- Full-time
- Computer Science
- English
- Bachelor's degree
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
12d
Technical Account Manager
Xerox —Bristol
- Full-time
- Analysis skills
- In-person
- Leadership
7d
Software Trainer
Mayden —Bath
- £40,000 a year
- Monday to Friday
- Hybrid work
- Public speaking
- Travel
- Training & development
- Annual leave
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Software Support Agent - Payroll

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Continuous improvement
Payroll
Customer support
Customer interaction
Multidisciplinary collaboration
Application support
Payroll software
AI

Full job description

About the role

As a Payroll Software Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. You’ll work with a range of stakeholders including, HR/Payroll managers, Finance, IT professionals, to resolve issues, improve service delivery, and enhance the customer experience.

We will provide full product training, supported by your team, but you’ll need to be tech savvy ideally with a Payroll background and a thirst to learn with interest in developing a career in a software support environment.

For this role you will be expected to work hybrid, two days a week in the office. This role can be based from either our Bristol or Peterborough offices.

Key Responsibilities

Technical Support: Provide expert payroll related support across Zellis products, resolving software and data-related issues, and contributing to product improvement.
Case Management: Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience.
Knowledge Sharing: Knowledge Article creation.
Collaboration: Provide input in support team in meetings, follow defined support procedures, and help drive continuous improvement.
Travel & Flexibility: Occasional travel to Zellis/customer maybe required. Occasional on-call support (evenings/weekends) on a rota basis.

Skills & experience

Prior experience in a Payroll processing, advisory or customer support role with demonstrable knowledge of Payroll legislation and best practice
Proven experience in customer service or customer support role
Proficient with Payroll & case management software as well as the Microsoft suite of products
Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS)
A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You’ll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and it’s positive potential and a desire to learn

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

it support technician jobs in bristol

Software Support Agent - Payroll

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Technical Support Officer

Application Support Analyst

Systems Administrator - Spacecraft Control Centre

L2 Support Engineer

Digital Adoption Advisor

Technical Support Consultant

Customer Support Advisor

Senior ICT Network Engineer

Workplace Engineer

Digital Learning Specialist

Senior Service Desk Analyst

Workplace Engineer

MRO Systems Support Specialist

Public Sector - System Admin/Kubernetes Engineer

Helpdesk Team Leader

Technical Account Manager

Software Trainer

Product Technical Support Engineer - TMS

I want to receive the latest job alerts for it support technician in bristol

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