Tier 1 customer support engineer Work, Jobs in Roding (with Salaries)

Tech Delivery Lead (CDD)- London or Manchester
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- Hybrid work
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- Agile
- Leadership
- Annual leave
Mid Market Account Executive - UKI (f/m/d)
Contentful —London
- Full-time
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Principal Electrical Engineer
VVB Engineering —London
- £90,000 - £100,000 a year
- Full-time
- Engineering
- Master's degree
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HVAC Supervisor - Gas Bias
OCS Group —London
- Training & development
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Multi-Skilled Technician
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Engineering Manager (HS2)
VVB Engineering —London
- £100,000 - £110,000 a year
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Solutions Architect
Wayve —London
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Engagement Manager
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Handover Manager
Kier Group —Isleworth
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23h
Senior Mechanical Engineer (Piping)
VVB Engineering —London
- £80,000 a year
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Service Operations Manager - Hemel
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Director of Product Management - Data Streaming
HiveMQ GmbH —London
- £120,000 - £154,000 a year
- Full-time
- Remote
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Senior Backend Engineer - London
Junior AI —London
- £100,000 - £130,000 a year
- Full-time
- APIs
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Fire Systems Engineer (FAD)
VVB Engineering —London
- £60,000 - £70,000 a year
- Full-time
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Senior Backend Software Engineer
Freetrade —London
- £75,000 - £115,000 a year
- Full-time
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Founding Deployed Engineer
Delfa AI —London
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Commercial Account Executive DACH (f/m/d)
Contentful —London
- Full-time
- Business development
- Annual leave

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Tech Delivery Lead (CDD)- London or Manchester

FDM Group -
London

Apply Now

Job details

Fixed term contract

Benefits

Annual leave
Company pension

Qualifications

Technical project or programme management experience
Stakeholder collaboration
IT team management
Stakeholder liaison
Engineering
Technology leadership experience
Agile
IT strategy alignment
Multidisciplinary collaboration
Information technology team management
Technical roadmaps
Solution architecture
Leadership

Full job description

About The Role

FDM is a global business and technology consultancy seeking a Tech Delivery Lead to work for our client within the finance sector. This is initially a 6 month contract with the potential to extend and will be a hybrid role that will be based in either London or Manchester (Radbroke).

Our client is seeking a Director-level Technology Delivery Lead to lead technology execution within a Customer Due Diligence (CDD) Lab, a key part of a bank's Financial Crime Prevention organisation. Operating in a "two-in-a-box" leadership model alongside the Product Lead, the successful candidate will be accountable for translating strategic priorities into executable technology outcomes, driving delivery across a complex portfolio of CDD, KYC, AML and Economic Crime initiatives.

This role requires a highly credible technology leader capable of operating from strategy through to execution, with the ability to challenge and influence across architecture, programme delivery, product development and business requirements. While not expected to be a hands-on engineer, the role demands strong technical leadership and oversight of architects, engineering managers, scrum masters and release train engineers.

The ideal candidate will bring significant experience delivering technology transformation within Financial Crime, Customer Due Diligence, AML or Client Lifecycle Management environments and will be a strong advocate of Agile delivery methodologies.

Responsibilities:

Technology Delivery Leadership:

Lead end-to-end technology delivery across the CDD Lab portfolio.
Partner with Product leadership to shape and execute strategic roadmaps aligned to Financial Crime Prevention objectives.
Translate business strategy into delivery plans, technology solutions and measurable outcomes.
Ensure delivery of complex, multi-team initiatives through Agile at scale frameworks.
Drive execution from inception through design, build, testing, deployment and adoption.

Product and Agile Delivery:

Lead the breakdown of strategic initiatives into epics, features and delivery increments.
Support prioritisation and sequencing of work across multiple Agile teams.
Champion Agile ways of working and continuous delivery practices across the Lab.
Facilitate alignment across Product Owners, Architecture, Engineering and Operations functions.
Manage dependencies, risks, governance and delivery outcomes across multiple workstreams.

Technology and Architecture Leadership:

Provide leadership and challenge across solution architecture, technology strategy and delivery approaches.
Ensure alignment between strategic architecture direction and execution plans.
Partner closely with enterprise and domain architects to drive scalable, resilient and compliant solutions.
Support modernisation and transformation initiatives across Financial Crime and CDD technologies.

Leadership and Stakeholder Management:

Lead and develop a multidisciplinary technology organisation comprising:
- Architects
- Engineering Managers
- Scrum Masters
- Release Train Engineers
Engage effectively with executive stakeholders across Product, Technology, Operations, Risk and Compliance.
Present delivery progress, risks and strategic recommendations to senior leadership forums.
Foster a collaborative, outcome-focused culture across global teams.

About You

Director-level technology delivery leadership experience within a large-scale financial services organisation.
Extensive experience delivering complex technology programmes within:
- Customer Due Diligence (CDD)
- KYC and Client Lifecycle Management
- Financial Crime Prevention
- AML and Economic Crime
- Customer Servicing
Proven leadership of large Agile delivery organisations.
Strong understanding of Agile methodologies, product delivery models and scaled Agile frameworks.
Experience leading technology delivery across multiple cross-functional teams.
Ability to operate credibly across:
- Strategy
- Product delivery
- Architecture
- Programme execution
- Requirements validation
Excellent stakeholder management skills with experience interacting at Executive and Managing Director level.

Desirable:

Experience delivering Financial Crime platforms, data and analytics solutions, workflow tools or case management systems.
Knowledge of AML, sanctions, transaction monitoring and customer risk management processes.
Experience leading cloud, data, AI or automation-enabled transformation initiatives.
Exposure to large-scale banking transformation programmes within Tier 1 financial institutions.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

Refine Your Search

tier 1 customer support engineer jobs in roding

Tech Delivery Lead (CDD)- London or Manchester

Mid Market Account Executive - UKI (f/m/d)

Principal Electrical Engineer

Digital Engagement Manager

AP Shift Engineer

HVAC Supervisor - Gas Bias

Senior Technical Support Manager

Multi-Skilled Technician

Engineering Manager (HS2)

Solutions Architect

Engagement Manager

Handover Manager

Senior Mechanical Engineer (Piping)

Service Operations Manager - Hemel

Director of Product Management - Data Streaming

Senior Backend Engineer - London

Fire Systems Engineer (FAD)

Senior Backend Software Engineer

Founding Deployed Engineer

Commercial Account Executive DACH (f/m/d)

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