Software support analyst Work, Jobs in Silchester, Ham (with Salaries)

Product Owner (IC2)
Keyloop —Hungerford
- £46,800 - £57,200 a year
- Hybrid work
- Computer Science
- Engineering
- English
3d
Senior Business Analyst - Planning & Manufacturing
Nomad Foods —Woking
- Sales
- ERP systems
- Analysis skills
Project and Change Manager
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- PMP
- ERP systems
- Project management
Lead Security Operations Center Analyst (f/m/d)
Thinkproject Holding GmbH —Reading
- Full-time
- Azure
- Management
- English
AI Governance and Product Security Analyst
Lenovo —Farnborough
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Free parking
- Life insurance
Strategic Finance Manager
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- No degree
Quick apply
CSS Field Service Engineer
Roke Manor Research Limited —Woking
- Military
- Engineering
- Driving
Principal/Senior .NET Developer
Infor —Farnborough
- English
- Java
- AWS
Senior Cloud Billing Analyst
Softcat —Marlow
- Hybrid work
- Microsoft Excel
- Oracle
- Analysis skills
- Flexible schedule
2d
CSS Field Service Engineer
Roke —Woking
- Full-time
- Military
- Engineering
- Driving
Commercial and Strategic Growth Director
Stayinfront EMEA —High Wycombe
- Communication skills
Quick apply

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software support analyst jobs near silchester, ham

Product Owner (IC2)

Keyloop -
Hungerford

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Job details

£46,800 - £57,200 a year
3 days ago

Qualifications

SAFe
Computer Science
Kanban
Engineering
English
Bachelor's degree
Team management
B2B
Agile
SaaS
AI
Business

Full job description

Keyloop is the largest global automotive technology company. We build software that powers the end-to-end retail experience for 20,000+ dealerships and 80+ OEMs across 90+ countries. Our Fusion platform connects Demand, Supply, Ownership, and Operate domains to help dealers sell more, serve better, and run smarter. As we scale our Engineering and Product teams in Vietnam, we’re looking for a Product Owner who combines strong product fundamentals with a passion for leveraging AI to accelerate discovery, delivery, and decision making.

The Role

As a Product Owner, you will own the team backlog for one product area within our Fusion platform. You’ll work with Product Managers, Engineering, UX/UI, and customers to define what we build and ensure it delivers real value. A key part of this role is using AI tools like Claude, ChatGPT, and internal LLMs to drive efficiency across the product lifecycle. You’ll be based in Ho Chi Minh City and work hybrid, 2-3 days per week from our office, collaborating with global teams across the UK, Europe, and APAC.

Responsibilities

1. Experience-First & Customer Voice
Collect and synthesize customer feedback via surveys, Customer Voices, workshops, and interviews.

Use AI tools like Claude to cluster themes, summarize insights, and draft persona narratives faster.

Represent the voice of the customer in engineering discussions, backed by data and AI-assisted analysis of support tickets, usage data, and feedback.

Validate requirements with end-users and present upcoming features in forums, using AI to generate clear demo scripts and FAQs.

2. Translate Product Strategy with AI Augmentation

Own and manage the team backlog. Provide regular progress updates vs. roadmap to stakeholders

Define user personas and journey maps, using Claude to draft initial versions from research notes and refine with stakeholders. Create high-level problem scopes and write clear Epics and Stories using INVEST principles.

Leverage AI tools to improve acceptance criteria, edge case coverage, and Definition of Ready/Done.

Collaborate with Lead Developer, Architect, and UX/UI to balance cost, time, and performance. Use AI to generate options analysis, technical spike summaries, and trade-off docs.

3. Product Planning & Delivery

Own PI and Iteration Planning for your team, aligned to short and long-term product vision.

Facilitate backlog refinement and estimation sessions.

Use AI to prep agendas, summarize past velocity, and draft risks. Track estimated vs. actual development costs at Initiative, Sub-Initiative, and Epic level.

Manage tactical release readiness: use Claude to draft release notes, user guides, and EA/BETA communications, then validate with SMEs.

4. Product Expertise & AI-Driven Insight

Develop deep knowledge of your product’s capabilities, limitations, and integrations.

Act as the product evangelist. Use AI to create competitive teardowns, market summaries, and internal enablement content.

Analyze product analytics and user behavior data. Partner with Data teams and use AI to identify trends, anomalies, and feature adoption insights.

Support priority escalations via the 911 process. Use AI to summarize logs and customer context to speed up triage.

5. Cross-Functional Collaboration & Decision Making

Build strong relationships with Engineering, UX/UI, Support, and Commercial teams.

Make informed decisions using data, customer insight, and AI-assisted research.

Document rationale clearly.

Foster an Agile mindset.

Champion responsible AI use within the team to improve cycle time without compromising quality.

What you'll bring

Experience & Skills:

3+ years in Product Owner, Business Analyst, or similar Agile product roles, ideally in B2B SaaS.

Proven experience managing a team backlog, writing user stories, and working with Scrum/Kanban/SAFe.

Demonstrated heavy usage of AI tools like Claude, ChatGPT, or Gemini for product work: research synthesis, requirements drafting, data analysis, and stakeholder comms.

Strong ability to translate customer needs into actionable requirements and acceptance criteria.

Technical fluency to discuss solutions with engineers.

Automotive retail or dealership tech experience is a plus.

Competencies:

Customer Obsession: You put the user at the center and advocate for their needs.

AI-First Execution:

You default to using AI to accelerate low-value tasks so you can focus on judgment and strategy.

Clarity & Storytelling

You turn complex problems into simple, prioritized work.

Ownership:

You manage priorities, risks, and delivery without waiting to be asked.

Mindset:

You iterate, learn from feedback, and adapt quickly.

Education:

Bachelor’s degree in Business, Computer Science, Engineering, or related field.

Language:

Fluent English required for global collaboration.

What we offer

Hybrid working model in Ho Chi Minh City.
Be part of a global product team shaping the future of automotive retail with AI at the core.
Clear career track for Product Owners from IC2 to IC5, with competency-based growth.
Access to enterprise AI tooling and training to stay ahead.
Learning budget, private healthcare, and competitive compensation.
Culture that values innovation, inclusion, and real impact.

£46,800 - £57,200 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

software support analyst jobs in silchester, ham

Product Owner (IC2)

Senior Business Analyst - Planning & Manufacturing

Project and Change Manager

Lead Security Operations Center Analyst (f/m/d)

AI Governance and Product Security Analyst

Strategic Finance Manager

CSS Field Service Engineer

Principal/Senior .NET Developer

Senior Cloud Billing Analyst

CSS Field Service Engineer

Commercial and Strategic Growth Director

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