We're currently recruiting a dedicated Cleaner (Zero Hours) to help ensure the smooth running of the operations in Defence on a permanent casual basis, contracted to 0 hours per week.
As a Cleaner (Zero Hours), you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Overall Purpose of the Role
To perform a variety of tasks associated with food production, front of house services and any general support required with due regard to all Health & Safety and Food Safety regulations. To perform general duties which support the efficient running of a contract or unit in line with contractual requirements.
Key ResponsibilitiesCustomer and Client Satisfaction
-
Be polite, professional and friendly at all times with customers, clients and colleagues.
-
Ensure the highest level of customer care is adhered to at all times.
-
Demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
-
Maximise all sales opportunities through selling techniques.
-
Accept payment and give change to customers, including operating a till.
-
Acquire a good knowledge of all products to advise customers on their product choice.
-
Actively gain customer feedback and pass information onto your line manager.
Measures
-
Positive customer and client feedback.
-
Maintain a professional image.
-
Queue times are minimised.
-
Till checks are accurate.
-
Evidence of upselling.
-
Increase in sales.
-
Demonstrates a full understanding of available products.
-
Mystery shopper score above 80%.
Market Leadership
-
Always look for opportunities to develop our service.
-
Seek ways to improve work activities and promote efficiency.
-
Prepare, produce and serve food to the brand standard applicable to the site/unit.
Measures
-
Successful brand audit results.
-
Communicate sales leads.
-
Marketing and promotions information communicated appropriately.
Preferred Employer
-
Assist colleagues willingly and positively, including helping with other duties as required.
-
Attend all relevant training sessions and meetings.
-
Promote Compass Group and maintain a positive company image.
Measures
-
Can-do attitude.
-
100% attendance and implementation of skills learned.
Operational Excellence
-
Meet legal and company requirements for fire, safety, health and hygiene.
-
Report health and safety issues, accidents and near misses.
-
Promote safe working habits.
-
Serve customers with hot and cold food and beverages.
-
Ensure displays, counters and seating areas comply with health and hygiene requirements.
-
Assist in preparing hospitality as required.
-
Clean work areas during and after use and dispose of waste appropriately.
-
Follow all cash handling and security procedures.
-
Maintain temperature records and report variances.
-
Operate machinery safely according to training, regulations and company policies.
Measures
-
Company/client policies and procedures followed.
-
Minimal wastage.
-
Positive profit protection audit score.
-
Cleaning schedules maintained accurately.
Health & Safety
-
Complete the One Compass Welcome before employment begins.
-
Read and understand the Employee Guide to Working with Compass.
-
Take reasonable care of your own health and safety and that of others.
-
Cooperate with your line manager on HSE matters.
-
Correctly use work equipment and PPE.
-
Do not interfere with or misuse HSE equipment.
-
Report hazards, accidents, incidents, illness and diseases.
-
Complete Level 2 HSE "Working Safely" training (and "Working Safely with Food" if applicable) within 20 weeks.
My Service CommitmentsTo My Customers and Clients
-
Build positive and lasting relationships.
-
Act on customer requests and anticipate needs.
-
Improve customer and client experiences.
-
Take responsibility for resolving issues.
To Myself
-
Take pride in my appearance.
-
Demonstrate a positive attitude.
-
Continuously learn and grow.
To My Team
-
Create an environment of fun and teamwork.
-
Maintain uncompromising standards of cleanliness and safety.
To My Company
-
Be proud to represent Compass.
-
Deliver the highest levels of service.
-
Commit to the One Compass philosophy.
-
Adhere to the company handbook.
Person Specification
-
Passionate about delivering world-class service.
-
Able to work as part of a team and on own initiative.
-
Acts with honesty and integrity.
Essential
-
Good communication skills.
-
Able to comply with legislation and company rules.
-
CRB check if applicable.
-
Security checks if applicable (SIA, credit check depending on role).
-
Customer service focused.
-
Team player with a can-do attitude.
-
Pride in personal appearance and hygiene.
-
Self-motivated.
-
Able to work under pressure while maintaining a positive attitude.
Desirable
-
Experience in environments with fluctuating service demand.
-
Experience delivering high levels of customer care.
-
NVQ Level 2 (or equivalent) in a relevant area.
Equipment Requirements
-
Uniform.
-
Personal Protective Equipment (PPE), where applicable.
Learning & Development Requirements
-
Complete the One Compass Welcome induction and on-site induction.
-
Basic food hygiene and health & safety training within the first six months, refreshed annually.
-
Company cash handling training.
-
COSHH training.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1407/94561001/52820640/BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
