It support Work, Jobs in Cannock (with Salaries)

IT Service Desk Manager
Mitchells & Butlers - IT —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
2d
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- DevOps
- AWS
- Communication skills
13d
Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
12d
Service Delivery Technician
Midlands Partnership University NHS Foundation Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- Full-time
- In-person
2d
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Continuous improvement
- Analytics
- Employee discount
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
9d
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply
OSS Technician
Hitachi Rail —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Graduate Customer Support Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
OSS Technician
Hitachi —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
Senior Technical Specification and Support Manager
ASSA ABLOY —Willenhall
- System design
- Continuous improvement
- Computer networking
Automotive Helpdesk Technician
The AA —Oldbury
- £35,000 a year
- Weekend availability
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
6d
Senior Customer Support Engineer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £30,000 - £40,000 a year
- Full-time
- Computer Science
- Programmable logic controllers
- Bachelor's degree
Quick apply
13d
2nd Line Project Engineer
Midlands Partnership University NHS Foundation Trust —Trentham
- £28,392 - £31,157 a year
- Full-time
- Data entry
- Typing
- In-person

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it support jobs near cannock

IT Service Desk Manager

Mitchells & Butlers - IT -
Birmingham

Quick apply

Job details

Full-time
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Desktop support
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Management reporting
Customer support
Information technology team management
Technical roadmaps
Analytics

Full job description

Do you want to lead a Service Desk that keeps one of the UK's biggest hospitality businesses running?

At Mitchells & Butlers, we're home to some of the UK's most-loved brands, serving millions of guests every year. Behind every great guest experience is reliable technology — and behind that technology is an exceptional Service Desk team.

We're looking for an experienced IT Service Desk Manager on a permanent basis, who can take ownership of our support operation, inspire high-performing teams, and drive the evolution from reactive support to proactive service excellence.

Supporting around 1,800 pubs, bars and restaurants alongside 1,500 corporate colleagues, you'll play a critical role in delivering exceptional IT services across a complex, fast-paced and highly visible environment.

If you're passionate about customer experience, service improvement, ITIL best practice and developing people, this is an opportunity to make a genuine impact at scale.

This is a hybrid working role based out of our Birmingham City Centre head office.

You’ll be rewarded:

Hybrid and flexible working arrangements.
Annual bonus scheme.
33% discount across all Mitchells & Butlers brands.
20% Friends & Family discount for five nominated guests.
Private medical plan.
Pension scheme.
26 days annual leave.
Free shares programme.
High street retail discounts.
Employee assistance programme and wellbeing support.

What You'll Be Doing in this IT Service Desk Manager role:

Lead and develop Service Desk teams, creating a high-performance culture focused on service excellence.
Own the Incident, Request and Desktop Support customer experience, ensuring consistently high levels of satisfaction.
Drive ITIL-based Incident Management processes and lead major incident response during critical service outages.
Develop and deliver a Service Desk roadmap aligned to our wider Technology strategy.
Use automation, self-service capabilities and continual service improvement initiatives to improve efficiency and customer outcomes.
Analyse service trends, identify root causes and work with technical teams to improve service stability.
Build strong relationships with stakeholders, suppliers and technology teams to ensure collaborative service delivery.
Define, monitor and report against KPIs, SLAs and operational performance measures.
Lead proactive communications during incidents, translating technical issues into clear business-focused updates.
Manage vendor performance, ensuring service levels are achieved and continuously improved.
Create robust knowledge management practices that empower analysts and improve first-time resolution rates.
Champion a culture of continuous improvement, challenging traditional ways of working and identifying opportunities to enhance services.

You'll also participate in an out-of-hours on-call rota and deputise for the Service Operations Manager when required.

What skills you will bring to this IT Service Desk Manager role:

Minimum of 3 years’ experience in a Service Desk Management role, ability to demonstrate leading ITIL Service Desk management function in a fast-paced IT operations environment.
Passionate about delivering a great customer experience with lots of drive to continuously improve and monitor the service we offer.
Ability to build and maintain relationships, grow confidence, credibility and trust with customers, key stakeholders and BC&T colleagues.
Effectively manage a variety of competing activities and priorities, prioritising any conflicts open and objectively.
Proven ability to develop large teams, ensuring integration of internal resources and vendors
A "blue-sky-thinker" who will continuously challenge the ‘status quo’ and align people and process with customer centric service delivery.
Resilient and energetic, someone who thrives in fast paced environment with high focus on ‘getting stuff done’. See that obstacles to completion are managed and where possible removed.
Experience of supporting a wide range of current IT technologies including Microsoft Azure, Office 365, EPOS, Workforce and Stock Management Systems, and SD WANs.
Experience of major incident management and unflappable demeanour during system outages.
Demonstrable problem-solving and analytical skills.

What makes Mitchells & Butlers a great place to work?

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences. Join us and be a part of a great team

Closing Date: Friday 21st August 11:59pm

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it support jobs in cannock

IT Service Desk Manager

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Helpdesk Team Leader

Service Delivery Technician

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First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

OSS Technician

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Technical Support & Application Engineer UK (f/m/x)

Senior Technical Specification and Support Manager

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2nd Line Project Engineer

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