It analyst Work, Jobs in Sydenham, Gtl (with Salaries)

Service Desk Analyst: On Client Site in Watford
Codestone —London
- In-person
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
People Systems Analyst
Teya —London
- Full-time
- Software troubleshooting
- Annual leave
- Flexible schedule
7d
Finance Systems Analyst
Columbia Threadneedle Investments —London
- Full-time
- In-person
- AI
- Analytics
- Work from home
9d
IT Project/Application Intermediate Analyst (Officer)
Citi —London
- Full-time
- Management
- Master's degree
- Business development
Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives
The Lincoln Electric Company —London
- Remote
- Computer Science
- PMP
- Bachelor's degree
9d
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —London
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Business Systems Analyst
TD Bank —London
- Weekend availability
- Hybrid work
- Bachelor's degree
- Agile
- Communication skills
- Annual leave
People Systems Analyst
FDJ UNITED —London
- Communication skills
IT Business Analyst
Vortex Global Services —London
- Business development
Business Systems Analyst (FTC)
Markel International Services Ltd —London
- Microsoft Powerpoint
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
7d
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
Systems Analyst
Aptia Group —London
- Full-time
- Hybrid work
- Agile
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
IT Business Process Analyst (General Insurance)
China Taiping Insurance (UK) Co Ltd —London
- English
- Bachelor's degree
- Continuous improvement
Quick apply
Business Systems Analyst (Hospitality Solutions)
BIZTECH CONSULTANTS LTD —Ilford
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Hospitality
- Hotel
- Leadership
Quick apply
6d
Business Systems Analyst
CBRE —London
- Full-time
- Microsoft Word
- System design
- Bachelor's degree
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
5h

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Service Desk Analyst: On Client Site in Watford

Codestone -
London

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Incident documentation
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Help desk

Full job description

About the Role

We're looking for a Service Desk Analyst to join our Managed Services team, based on-site at a customer location in Watford. This is a front-line role where you'll be the first point of contact for technical issues and service requests and the person who makes sure every query is owned, progressed, and resolved.

As this is an on-site role, you’ll also be the “walk-up” point of contact for users who come directly to IT with issues and requests, providing a calm, professional first response and clear updates throughout. You’ll be trusted to manage your own day-to-day workload, prioritise competing demands, and take ownership of incidents from initial triage through to resolution or escalation working proactively and independently, with in-house colleagues and remote support from the wider team when needed.

What You'll Be Doing

Handling incoming incidents and service requests via phone, email, and instant messaging, logging everything accurately in the customer's ITSM tool
Taking ownership of issues from first contact through to resolution, keeping users updated throughout
Triaging and resolving faults within your expertise, and escalating intelligently when required
Communicating clearly with both end users and internal resolver teams to keep tickets moving
Supporting systems including MS Office, Windows OS, Active Directory, and remote connection tools
Producing and maintaining documentation for known issues and fixes
Working to contractual SLAs and contributing to a positive customer experience at every interaction

About Your Experience

Previous experience in a Service Desk or technical support environment, ideally with a Managed Service Provider
Comfortable working with Active Directory, Windows 10+, iOS, and Android
A natural communicator who is able to translate technical issues into plain English for non-technical users
Calm under pressure, proactive by nature, and someone who takes ownership rather than passing the buck
ITIL v3 Foundation (minimum)
Experience with Hornbill is a bonus, but not essential
Strong customer service track record and a team-first attitude

Apply Now

Refine Your Search

it analyst jobs in sydenham, gtl

Service Desk Analyst: On Client Site in Watford

Senior IT Service Desk Analyst

People Systems Analyst

Finance Systems Analyst

IT Project/Application Intermediate Analyst (Officer)

Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives

IT Support Analyst – Client Services & Monitoring

Service Desk Analyst - Shared Services

Onsite Senior Technical Analyst, IT Infrastructure Services

Business Systems Analyst

People Systems Analyst

IT Business Analyst

Business Systems Analyst (FTC)

Senior IT Customer Support Analyst, Desktop Support

Systems Analyst

Service Desk Analyst

IT Business Process Analyst (General Insurance)

Business Systems Analyst (Hospitality Solutions)

Business Systems Analyst

Senior Service Desk Analyst

I want to receive the latest job alerts for it analyst in sydenham, gtl

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