Senior service associate Work, Jobs in Edinburgh, Edh (with Salaries)

Manager of Network Engineering - UK
ABACUS —Edinburgh
- Writing skills
- Analysis skills
- Presentation skills
Quick apply
10d
Director - Enterprise Design, Banking
Deloitte —Edinburgh
- Hybrid work
- Management
- Master's degree
- Business development
Associate Director Financial Planning
Evelyn Partners —Edinburgh
- Full-time
- Hybrid work
- Business development
- Communication skills
Quick apply
Associate Director - Risk Management
Turner & Townsend —Edinburgh
- Full-time
- Continuous improvement
- Team management
- Travel
Quick apply
Associate Director, Structural Engineer - Water
AECOM —Edinburgh
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
Senior IT Engineer
Texaport —Edinburgh
- £45 - £65 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Annual leave
Quick apply
Associate Director, Lead AI Architect, Security & Justice, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
Senior Solicitor/ Associate (3 years+ PQE) Employment, Immigration and Pensions - Edinburgh
Anderson Strathern —Edinburgh
- Business development
- Organisational skills
- Contracts
Senior / Principal Civil Engineer
Civic —Edinburgh
- Full-time
- Hybrid work
- Civil engineering
- Business development
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Associate Director, ER&I (Energy, Resourcing and Industrials incl. Construction), Operations Industry & Domain Solutions, Engineering AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Sales
- Research
- Master's degree
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
- Employee discount
Critical Systems Associate (Electrical)
Cundall —Edinburgh
- Full-time
- Engineering
Blast Technical Lead
AECOM —Edinburgh
- Full-time
- Hybrid work
- Business development
- Analysis skills
- In-person
Principal Maritime Civil Engineer
Royal HaskoningDHV —Edinburgh
- Part-time
- Hybrid work
- Business development
- Analysis skills
- Presentation skills
Senior Cloud Engineer
CreateFuture —Edinburgh
- Full-time
- Hybrid work
- Travel
- Mentoring
- Scripting
Quick apply
Solicitor/Associate - Construction Professional Indemnity
DAC Beachcroft —Edinburgh
- Hybrid work
- Writing skills
Quick apply
Chartered Building Surveyor
Ryden —Central Belt
- AutoCAD
- Computer literacy
- Microsoft Office
- Employee assistance programme
Lead Cloud Engineer
CreateFuture —Edinburgh
- Full-time
- Hybrid work
- Travel
- Mentoring
- Recruiting
Quick apply
Senior Backend Engineer - Java
Capco —Edinburgh
- Full-time
- Hybrid work
- AWS
- Agile
- Annual leave
- Life insurance
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Service Design Lead (12 Month FTC/Secondment)
Lloyds Banking Group —Edinburgh
You’ll be responsible for the design of our new financial advice service – Lloyds Wealth from the start, working across the entire service journey, crafting…
£78,098 - £91,880 a year
AI Engineering Director, LATC
Lenovo —Edinburgh
Drive integration of LATC capabilities into Lenovo’s consumer and enterprise products, in partnership with internal product and platform engineering teams.

I want to receive the latest job alerts for senior service associate in edinburgh, edh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Manager of Network Engineering - UK

ABACUS -
Edinburgh

Quick apply

Job details

10 days ago

Qualifications

Technical troubleshooting
ITIL Certification
CCNP
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
Writing skills
CCNA
JNCIA
IT service management
Network infrastructure
Firewall
Analysis skills
Presentation skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Team management
Major incident coordination
Professional development mentoring
Multidisciplinary collaboration
Training & development
Network monitoring
Leadership
Operations leadership experience
Time management
VPN

Full job description

Job Summary

As the Network Engineering Manager, you will lead the day-to-day operations of the UK Network Engineering team, ensuring the delivery of reliable, secure, and high-quality managed network services to our clients. You will be responsible for developing and maintaining operational standards, driving service excellence, managing escalations, and fostering a high-performing engineering culture.

This role combines technical leadership, operational management, client engagement, and people development. You will work closely with internal stakeholders, clients, and senior leadership to ensure network services are delivered in accordance with established service levels, security requirements, and business objectives.

The successful candidate will possess strong leadership skills, a customer-focused mindset, and extensive experience managing network operations within a Managed Service Provider (MSP/MSSP) environment.

Key Responsibilities

Lead, mentor, and develop EMEA based team of Network Engineers, fostering accountability, collaboration, and continuous improvement.
Oversee the delivery of managed network services, ensuring SLA compliance, operational excellence, and high levels of client satisfaction.
Act as the primary UK based escalation point for major incidents, critical client issues, and operational risks while providing clear communication to stakeholders.
Drive adherence to established processes, standards, change management procedures, and documentation requirements.
Support architectural reviews, project implementations, and technology lifecycle management while ensuring solutions align with client requirements, security standards, and best practices.
Collaborate with cross-functional teams, leadership, and clients to support business objectives and service excellence.
Provide technical and operational oversight for network infrastructure, security, monitoring, and lifecycle management activities while promoting continuous technical development within the team.
Support workforce planning, resource allocation, recruitment, onboarding, and professional development of team members.
Review operational metrics, ticket quality, utilization, and team performance to identify trends and opportunities for improvement.
Participate in an on-call management rotation and provide leadership support during major incidents and service-impacting events as required.

Skills

Strong leadership and team management skills.
Excellent communication and stakeholder management abilities.
Strong analytical, troubleshooting, and decision-making skills.
Ability to operate effectively in a fast-paced managed services environment.
Strong organisational and time management capabilities.
Customer-focused approach with a commitment to service excellence.
Experience managing competing priorities and operational risk.
Ability to influence and collaborate across multiple teams and business functions.
Strong documentation, reporting, and presentation skills.

Technical Knowledge

Experience with the following technologies is highly desirable:

Enterprise routing and switching
Firewalls (Fortinet, Palo Alto, Cisco, Check Point, or equivalent)
Cloud networking (Azure, and AWS)
VPN technologies and remote access solutions
Network monitoring and observability platforms
Wireless networking solutions
Network security principles and best practices

Qualifications

Minimum 5 years of experience in a Network Engineering role within an MSP or MSSP environment.
Minimum 2 years of experience leading or managing a technical team.
Experience managing global or distributed engineering teams.
Demonstrated experience managing operational service delivery and escalations.
Experience working with SLAs, KPIs, reporting, and service governance.
Proven ability to manage multiple priorities and stakeholders.
Bachelor's degree preferred
Industry certifications such as below are a plus
- CCNA, CCNP, JNCIA/JNCIP
- NSE/FCP (Fortinet)
- PCNSA/PCNSE
- Azure Network Engineer Associate
- ITIL Foundation or higher

What We Are Looking For

A positive, proactive, and solution-oriented leader.
Someone who takes ownership and drives outcomes.
A collaborative team player who leads by example.
A continuous improvement mindset with a passion for developing people and improving services.
A strong advocate for customer experience and operational excellence.

Benefits of Working at Abacus

Exposure to a diverse range of enterprise networking and security technologies.
Opportunity to work alongside highly skilled engineers and technical leaders.
Competitive salary and performance-based incentives.
Comprehensive benefits package.
Ongoing professional development, training, and certification opportunities.
Hybrid and flexible working opportunities (where applicable).
Supportive, collaborative, and inclusive workplace culture.
Career progression opportunities within a growing managed services organisation.

Quick apply

Refine Your Search

senior service associate jobs in edinburgh, edh

Manager of Network Engineering - UK

Director - Enterprise Design, Banking

Associate Director Financial Planning

Associate Director - Risk Management

Associate Director, Structural Engineer - Water

Senior IT Engineer

Associate Director, Lead AI Architect, Security & Justice, Engineering, AI & Data, Technology & Transformation

Senior Solicitor/ Associate (3 years+ PQE) Employment, Immigration and Pensions - Edinburgh

Senior / Principal Civil Engineer

Associate Director, ER&I (Energy, Resourcing and Industrials incl. Construction), Operations Industry & Domain Solutions, Engineering AI & Data, Technology & Transformation

Front-End Technical Lead

Critical Systems Associate (Electrical)

Blast Technical Lead

Principal Maritime Civil Engineer

Senior Cloud Engineer

Solicitor/Associate - Construction Professional Indemnity

Chartered Building Surveyor

Lead Cloud Engineer

Senior Backend Engineer - Java

More jobs to discover

I want to receive the latest job alerts for senior service associate in edinburgh, edh

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected