Technical support agent Work, Jobs in Hyde, Gtm (with Salaries)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Manchester
- Computer Science
- Bachelor's degree
- Continuous improvement
Residential Conveyancer
Mallory Pryce —Oldham
- Hybrid work
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
Software Engineer
PortSwigger —Knutsford
- Full-time
- AI
Quick apply
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- Continuous improvement
- Communication skills
Sales Operations & Enablement Manager
Street Group —Manchester
- £50,000 a year
- Full-time
- Hybrid work
- Training & development
- Analytics
- Work from home
- Flexible schedule
Quick apply
5d
Senior Automation Engineer
Gamma —Manchester
- Full-time
- Computer Science
- Engineering
- Machine learning
- Annual leave
- Employee discount
Quick apply
Geotechnical Engineer
Amey Ltd —Manchester
- Mentoring
- Annual leave
Quick apply
9h
Conveyancer
Eventus Recruitment Group —Manchester
- £36,000 - £60,000 a year
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Part Time Customer Contact Agent - Warrington
KwikFit —Warrington
- £14,016.04 - £21,357.77 a year
- Part-time
- Typing
- Communication skills
- Annual leave
- Employee discount
3d
Utilities Site Manager
Mercury Hampton Ltd —Manchester
- Full-time
- Civil engineering
- Management
- Engineering
Quick apply
Product Engineer - M365 Unified Collaboration & Gen AI
Barclays —Knutsford
- Azure
- Team management
- Mentoring
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Bachelor's degree
- Mentoring
- AI
Application Security Specialist
Barclays —Knutsford
- AI
- SDLC
Senior Data Scientist
Mobysoft —Manchester
- Hybrid work
- Doctoral degree
- Master's degree
- AI
- Annual leave
Quick apply
14d
Conveyancing Fee Earner - Hybrid
Mallory Pryce —Bolton
- Up to £45,000 a year
- Hybrid work
Quick apply
Senior Software Engineer - L5
Street Group —Manchester
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Mentoring
- AI
- Work from home
- Flexible schedule
Quick apply
7h
Real Estate Partner
Gateley —Manchester
- Business development
- Leadership
- Annual leave
- Employee assistance programme
Principal Land Consultant
WSP —Manchester
- Part-time
- Hybrid work
- Travel
- Training & development
- Flexitime
- Work from home
Software Engineer
Zellis —Manchester
- Master's degree
- Agile
- AI
- Annual leave
AI Software Engineer
Barclays —Knutsford
- Mentoring
- Software development
- AI

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technical support agent jobs near hyde, gtm

Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Manchester

Apply Now

Job details

Qualifications

Cloud architecture
Computer Science
Stakeholder collaboration
Stakeholder liaison
IVR
VoIP
Bachelor's degree
Continuous improvement
Risk management
APIs
IT strategy alignment
Multidisciplinary collaboration
Technical roadmaps
Solution architecture
AI
Information Technology

Full job description

Job Description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

Refine Your Search

technical support agent jobs in hyde, gtm

Solutions Architect – Contact Center (Cloud & AI)

Residential Conveyancer

Software Engineer

IT Service Management Senior Business Analyst

Sales Operations & Enablement Manager

Senior Automation Engineer

Geotechnical Engineer

Conveyancer

Part Time Customer Contact Agent - Warrington

Utilities Site Manager

Product Engineer - M365 Unified Collaboration & Gen AI

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Application Security Specialist

Senior Data Scientist

Conveyancing Fee Earner - Hybrid

Senior Software Engineer - L5

Real Estate Partner

Principal Land Consultant

Software Engineer

AI Software Engineer

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