Technical support Work, Jobs in Falkirk (with Salaries)

IT Support Apprentice
QA Apprenticeships —Hamilton
- £16,000 - £18,000 a year
- Monday to Friday
- Employee assistance programme
- Employee discount
Technical Business Support Consultant
Northern Marine Group —Glasgow
- Business
- Communication skills
IT Support Apprenticeship
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
L2 Reconciliation Support Engineer
Barclays —Glasgow
8d
IT Desktop Support Technician - 12 Month FTC
Merck KGaA —Glasgow
- Laboratory experience
- SharePoint
10d
Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
10d
People Systems Administrator
Scottish Courts and Tribunals Service —Edinburgh
- From £28,782 a year
- Full-time
- Continuous improvement
- Communication skills
4d
IT Support Engineer - 12 Month FTC
Plexus —Livingston
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IT Support Apprentice
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Lead Infrastructure Engineer - AWS Cloud Support Engineering
JPMorganChase —Glasgow
- Full-time
- AWS
- Scripting
- Software development
14d
IT Support Analyst
Headland Archaeology —Edinburgh
- £26,238 - £29,953 a year
- Full-time
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
19h
Digital Helpdesk Support Apprentice
QA Apprenticeships —Glasgow
- £19,000 a year
- Monday to Friday
- Writing skills
- Continuous improvement
- Travel
17h
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- Computer skills
F&C 5207 - G1 IT Support Services Assistant (607529) - 5207
South Lanarkshire —Hamilton
- £25,183 - £27,063 a year
- Computer literacy
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Desktop Admin II - 12 Month FTC
Plexus —Livingston
- Computer literacy
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Implementation Analyst
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- APIs
- AI
- Annual leave
- Gym membership
2d
Support Engineer
Wordsmith AI —Edinburgh
- Full-time
- AI
11d
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Analysis skills
- Bakery
- Travel
- Employee assistance programme
- Employee discount
Quick apply

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IT Support Apprentice

QA Apprenticeships -
Hamilton

Apply Now

Job details

Apprenticeship
£16,000 - £18,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Technical support incident logging
Customer support
Customer interaction
Active Directory
Help desk

Full job description

Do you have a keen interest in good customer service and want to start your career in IT?

Park's Motor Group is a private family-owned business which takes great pride in being Scotland's leading independent motor group. Our dealerships cover a diverse range of manufacturers and we have an impressive range of vehicles and services. There is simply no comparison to Park's Motor Group in the Scottish motoring industry!

About the role:

As an apprentice you will be a member of the technical IT team and help with 1st line IT support for customers as well as learning about the products and services Park’s Motor Group provide. It is a busy role that will require attention to detail but is important to the success of the whole team. The existing IT team will also be available to provide you with support and guidance as you learn your role and become more confident.

This will be a 1-year apprenticeship where the successful applicant will work towards a diploma with QA, receiving support and mentoring throughout the placement.

Responsibilities:

Answer and log IT support calls from users.
Provide 1st line support to our users.
Provide excellent customer service both verbal and written to end users.
Keep users up to date on progress of their calls.
Problem solve issues based on the information you have been given.
Resolve IT queries efficiently, accurately and record information.
Involvement in configuration and installation of IT hardware (desktops, laptops, printers, switches etc.)
Work on their own initiative as well as part of a team.

You will work with a range of technologies including:

On-premises Active Directory, Microsoft Entra ID, and Microsoft 365.
Security platforms such as CrowdStrike.
NinjaOne RMM, Ninja MDM and Cisco Meraki.

Working hours: Monday to Friday, 8am – 5pm or 9am – 6pm. After successful completion of the apprenticeship, the shift rotation will include 7am – 4pm and an infrequent Saturday 8am – 12pm.

Benefits:

For you:

Access to the company pension scheme.
Colleague introductory scheme.
Industry leading discounts on purchases on new and used cars.
Death in service benefit.

For you and your family:

Discounted servicing.
Subsidised car purchase scheme.
Employee assistance programme.
24/7 remote GP.
Medical second opinions.
Unlimited mental health support.
Physiotherapy help and advice..
Savings and discounts on shopping

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Apply Now

Refine Your Search

technical support jobs in falkirk

IT Support Apprentice

Technical Business Support Consultant

IT Support Apprenticeship

L2 Reconciliation Support Engineer

IT Desktop Support Technician - 12 Month FTC

Service Desk Engineer

ITS Support Engineer I, IT Services

People Systems Administrator

IT Support Engineer - 12 Month FTC

Service Desk Engineer

IT Support Apprentice

Lead Infrastructure Engineer - AWS Cloud Support Engineering

IT Support Analyst

Digital Helpdesk Support Apprentice

Digital Help Desk Apprentice

F&C 5207 - G1 IT Support Services Assistant (607529) - 5207

Desktop Admin II - 12 Month FTC

Implementation Analyst

Support Engineer

Senior Group IT Business Support Partner

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