Job Summary:
JOB DESCRIPTION - LEAD ENGINEER - CSRE PLATFORM ENABLEMENT
Location: London, UK
Division: Ticketmaster UK Limited
Line Manager: Principal Platform Engineer, CSRE
Contract Terms: Permanent, 40 hours per week
THE TEAM
A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
You will be part of the Platform Enablement team, which partners with engineering teams throughout Ticketmaster to improve how systems are built, observed, deployed, and operated. We often deliver through work that combines hands-on engineering with capability building so teams can sustain improvements independently. The team's remit is to raise the standard of resilience and operational practice across Ticketmaster and help teams get more value out of the development platform they already depend on.
We support teams across the globe, with many peers in North America. Many of your teammates operate in North America and the United Kingdom, and we are adding people in other time zones.
THE JOB
As a Lead Engineer in Platform Enablement, you will perform enablement work across multiple teams in the global engineering organization, meeting them as customers where they are and helping them get more out of the platform than they would on their own. You will turn rough problems into sequenced workstreams, sort out dependencies, and provide teams with mechanisms they can use for self service.
You will mentor other engineers on the team, codify reusable patterns, and feed what you learn back into the developer platform so the next team benefits without having to ask.
WHAT YOU WILL BE DOING
- Help engineering teams get more out of the developer platform by finding where they're stuck or underusing something and working with them to fix problems.
- Coach teams on resilience and operational practice, including SLOs, error budgets, alerting philosophy, and production readiness, in the context of their own services.
- Build self-service workflows, templates, components, and documentation so common problems stop being tickets and start being solved by the platform.
- Improve how teams use observability and logging products by raising signal quality, tightening alerts, and helping them build dashboards that answer the questions they actually ask during incidents.
- Help teams improve their CI/CD and safely shorten the path from commit to production.
- Support teams adopting LLM and AI-assisted workflows in their daily engineering work, sharing patterns that work and building organizational skill as the landscape changes.
- Pair with teams on resilience-focused design and code reviews, guiding them toward simpler, safer architectures.
- Support incident analyses with engineering teams, focusing on reducing the impact of contributing factors and implementing durable fixes.
- Mentor engineers through pairing, reviews, and coaching.
- Bring actionable feedback to the CSRE Platform to improve our products and integrations.
- Improve Enablement's own procedures and operating practices based on lessons learned.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Deep practical understanding of SRE principles, including building SLIs and SLOs, and error budgets in practice.
- Ability to lead cross-team technical work and influence with situational authority.
- Strong experience designing and troubleshooting distributed systems with cross-service failure modes.
- Experience improving observability and alerting in production, including signal quality and useful dashboards.
- Comfortable working with systems running in on-premises data centers.
- Strong cloud native experience, including governance and cost trade-offs.
- Ability to design resilience and operational automation and tooling that is reusable and adopted by multiple teams.
- Experience with production readiness and resilience practices, including DR validation and controlled testing.
- Strong software engineering fundamentals with the ability to deliver and review high-quality changes in enterprise codebases.
- Strong incident analysis skills focused on contributing factors and impact reduction.
- Experience working with LLM and AI-assisted tooling for engineering work, with judgment about where it helps and where it does not.
- Excellent written and verbal communication, including clear procedures, useful design docs, and exec-ready summaries.
YOU (BEHAVIOURAL SKILLS)
- Lead with service and humility, creating momentum without leaning on authority.
- Default to curiosity, asking how a team got where they are before prescribing a solution.
- Hold a point of view: ready to say, "this is how we do it" and explain why, and just as ready to take a better idea back to platform leadership.
- Persuade with evidence and empathy, adapting your message for engineers, product, and senior stakeholders.
- Mentor deliberately, helping others grow as engineers and as people who support other engineers well.
- Give direct feedback with respect and protect psychological safety while raising the bar.
- Stay patient in a complex organization, keeping work moving when dependencies are slow.
- Turn messy inputs into clear next steps without needing every detail resolved first.
- Prefer simple mechanisms that scale over bespoke fixes that only you can maintain.
- Work sustainably and design systems that do not require heroics to keep running.
- Take pride in the documentation and decisions that let teams sustain the work.
- Remain adaptable, switching between hands-on debugging and engineering, customer support, and planning as needed.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.
#LI-REMOTE
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
