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Site Reliability Engineer

Nice -
Remote

Apply Now

Job details

Qualifications

TCP
Cloud infrastructure
System administration
Azure
Go
Incident management
Kubernetes
Ansible
Load balancing
Google Cloud Platform
Bash (Unix shell)
AWS
Docker
Terraform
Splunk
Scripting
DNS
Linux
TCP/IP
Communication skills
Python

Full job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.

Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts.

How will you make an impact?

Incident Response & Operations

Act as a primary or escalation responder in a 24x7 on‑call rotation
Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
Coordinate across Engineering, Infrastructure, Security, and Product teams
Execute and improve runbooks, playbooks, and escalation paths
Drive blameless post‑incident reviews (PIRs) and track corrective actions

Monitoring, Alerting & Observability

Own service health monitoring across infrastructure, applications, and dependencies
Design and maintain alerting strategies that align with SLIs/SLOs
Reduce alert fatigue through signal‑to‑noise improvements
Build dashboards using tools such as:
- Grafana
- Prometheus
- Datadog / Splunk / CloudWatch

Reliability Engineering & Automation

Automate repetitive operational tasks to reduce manual toil
Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
Implement self‑healing and auto‑remediation where possible
Partner with engineering teams to improve system design for reliability

Platform & Infrastructure Support

Support and troubleshoot:
- Linux‑based systems
- Cloud platforms (AWS, Azure, GCP)
- Kubernetes / containerized environments
Assist with capacity planning and availability reviews
Ensure operational readiness for production releases

Have you got what it takes?

Technical

Strong Linux systems administration
Experience with incident management and production support
Familiarity with:
- Cloud infrastructure (AWS preferred)
- Containers & orchestration (Docker, Kubernetes)
- Monitoring/alerting platforms
Scripting or programming experience in Python, Bash, Go, or similar
Understanding of networking fundamentals (DNS, TCP/IP, load balancing)

Operational

Experience working in 24x7 NOC or production operations environments
Ability to handle high‑pressure incidents calmly and effectively
Strong written and verbal communication for incident coordination
Comfort working from runbooks—but improving them when they fall short

Preferred / Differentiators

Experience defining or operating to SLOs / SLIs
Prior migration from traditional NOC SRE model
Infrastructure as Code experience (Terraform, Ansible, etc.)
Exposure to security, compliance, or regulated environments

Requisition ID: 10579.

Reporting into: Manager, Network Operations.

Role Type: Individual Contributor.

#LI-Remote

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

developer python, django, html, css, jobs in remote

Site Reliability Engineer

AWS DevOps Engineer

Staff Software Engineer, Traffic Team

Senior PHP Web Developer with a “Can Do” Attitude – Pakistan

Clinical Data Programmer I

Azure Cloud Engineer

SENIOR AI ENGINEER (FULL-STACK)

Mid-Level DevOps Engineer

DevOps Engineer

Staff Software Engineer, Platform Engineering

Principal Software Engineering Manager

Backend Engineer (Ruby), AI Engineering: Duo Agent Platform Tools

Fullstack Software Engineer

CRM Manager - Marketing

Lead Full Stack Developer

Survey Programmer (contractor)

Campaign Services Specialist

Senior Full Stack Engineer

Senior .Net Developer

Marketing Automation Specialist

I want to receive the latest job alerts for developer python, django, html, css, in remote

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