Technical support engineer Work, Jobs in Vincent Square (with Salaries)

Service Desk Engineer
CloudMatters IT Solutions Ltd —London
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
7d
Developer Success Engineer
LiveKit —London
- £145,000 - £185,000 a year
- Full-time
- Remote
- English
1d
2nd Line Engineer
ME+EM —London
- Full-time
- Management
- Customer service
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Engineer
LexisNexis Risk Solutions —London
- Weekend availability
- Sales
- English
- Java
- Employee assistance programme
- Employee discount
Sr. Systems Engineer (Internal Support)
Atlas Technica —London
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Sales
- Travel
- Computer networking
- Employee discount
Quick apply
Technical Support Senior Engineer, Chiller
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Microsoft Excel
Customer Support Engineer
RELX —London
- Weekend availability
- Sales
- English
- Java
- Employee assistance programme
- Employee discount
EUC Field Operations Engineer (Coldharbour)
Essex Police and Kent Police —Coldharbour
- £30,879 - £35,802 a year
- Full-time
- Remote
- Microsoft Word
- Customer service
- English
1d
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Computer networking
- IT
- Annual leave
TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER
Tekuchi —London
- £30,000 - £40,000 a year
- Azure
- Software troubleshooting
- Windows
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
10d
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Computer networking
- IT
- Annual leave
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Organisational skills
- APIs
- Communication skills
1h

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IT Support Technician (Junior)
Proper Snacks —London
Deliver day-to-day IT support for Nuneaton factory, warehouse, and office users onsite, and for London office and work-from-home users remotely.
Quick apply
10d
One Desk IT (12-Month FTC)
University College London —London
This is an exciting opportunity for a technically skilled and customer-focused professional who enjoys problem-solving, working in a fast-paced environment, and…
£36,433 - £41,833 a year
9d

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technical support engineer jobs near vincent square

Service Desk Engineer

CloudMatters IT Solutions Ltd
London

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
7 days ago

Benefits

Annual leave
Company pension
Company events
Employee discount
Referral programme
Sick pay

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Customer service
CCNA
English
Microsoft Office
ITIL
Staff training
CompTIA Network+
Remote access software
Computer networking
Organisational skills
Mac OS
ServiceNow
CompTIA Security+
Leadership
Communication skills
Active Directory
Intune

Full job description

Role Description

You will be responsible for providing remote desktop, server and network support to a varied external customer base with some on-site support where necessary. Identifying customers’ challenges, you will log them in our ticket management software and resolve or escalate the challenge as appropriate. As the first point of contact for our customers, you will be an ambassador for the business, so a best-in-class customer service and communication skills are essential. This is an exciting role with a lot of scope to progress and the potential to develop a long and successful career with a growing company.

Key accountabilities and responsibilities

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Required technical skills and experience

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing).
Knowledge and technical understanding of network.
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong teamwork and team leadership skills.
Project work at mid-level.

Required critical competencies and behaviours

Excellent communication, interpersonal and influencing skills.
Excellent self-organisational skills.
Ability to multi-task and work to tight deadlines.
Customer centric approach to problems.
Strong desire to collaborate both within team and with the wider organization.
Ability to clearly communicate processes and procedures.

Desirable Qualifications

Microsoft Azure Fundamentals (AZ-900)
Microsoft 365 Fundamentals (MS-900)
CompTIA Security+
CompTIA Network+
ITIL Foundation
CCNA

Hours of Work

We support our customers from 08:00 to 23:00 Monday to Sunday including Bank Holidays and operate a shift pattern to cover these hours. These shifts are flexible and will be agreed on a weekly basis.

Employment Benefits

Competitive salary based on experience and qualifications
Company Pension
25 days annual leave
Positive and fun and culture

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Referral programme
Sick pay

Ability to commute/relocate:

London, Greater London: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Location:

London, Greater London (required)

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in vincent square

Service Desk Engineer

Developer Success Engineer

2nd Line Engineer

Customer Support Engineer

Sr. Systems Engineer (Internal Support)

Store Technology Engineer

Technical Support Senior Engineer, Chiller

Customer Support Engineer

EUC Field Operations Engineer (Coldharbour)

Senior ICT & Security Engineer - London

TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

Senior ICT & Security Engineer - London

Sr. Customer Success Engineer, EMEA

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