Cloud engineer Work, Jobs in Benfleet, Ess (with Salaries)

1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
9h
PSE - Senior Network Engineer (North Kent/Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £41,856 a year
- Weekend availability
4h
Data Engineer (Data Architecture & Integration)
Goaco —Dartford
- Full-time
- Hybrid work
- Azure
- APIs
- In-person
- Employee discount
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
9h
Sr. Technology Architect - DC Network architecture - UK, Germany, Netherlands
Infosys —London
- Leadership
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Analytics
Quick apply
Lead Software Engineer, VP
State Street —London
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
AI & Data Solutions Architect
Keyrus UK —London
- £58,000 - £108,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Employee discount
- Life insurance
Staff Data Analyst (Driver Squad)
HIVED —London
- Full-time
- Hybrid work
- SQL
- Team management
- AI
Data & Business Insights Analyst
Dovetail Games Ltd —Chatham
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Quick apply
10d
Senior Algorithm Engineer
Ki —London
- Full-time
- Hybrid work
- Machine learning
- AI
- Python
Quick apply
Technical Lead
QuantumLoopAI —London
- Full-time
- Remote
- Master's degree
- Machine learning
- AI
Quick apply
Program Manager - GCP - Cloud Implementation, Rego Policies - London, UK
Photon —London
- Azure
- Computer Science
- PMP
Full Stack Software Engineer , Assistant Vice President
State Street —London
- Full-time
- Oracle
- Computer Science
- Engineering
Lead / Senior Software Engineer || Enterprise Asset Management AI & Agentic Systems
IFS —London
- Full-time
- Computer Science
- Engineering
- Analysis skills
Quick apply
Senior Full Stack Engineer
Ki —London
- Full-time
- Hybrid work
- Quality control
- Mentoring
Quick apply
Senior Consultant_ Snowflake
Infosys —London
- Analysis skills
- Leadership
- Communication skills
Senior Associate Consultant - Infrastructure Engineer , Warwick, UK
Infosys —London
4d
Senior Machine Learning Engineer
HSBC Global Services Limited —London
- Full-time
- Master's degree
- Databases
- Machine learning
9d
Technology Director
APPLY —London
- Full-time
- Hybrid work
- Master's degree
- Business development
- Machine learning
Quick apply
12d

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1st Line Service Desk Analyst

Goaco
Dartford

Apply Now

Job details

Permanent | Full-time
9 hours ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident queue management
User account provisioning
Ticket management
User account management
Technical support incident logging
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for a motivated 1st Line Service Desk Analyst to join our growing technical team. This is an excellent opportunity for someone with strong customer service skills and a passion for IT to develop their technical knowledge while supporting a wide range of customers.

ROLE DESCRIPTION

As a 1st Line Service Desk Analyst, you’ll be the first point of contact for our customers, providing remote technical support and ensuring incidents and service requests are resolved efficiently or escalated where appropriate.

You’ll work closely with our 2nd and 3rd Line Engineers while developing your skills across Microsoft technologies, cloud services and cyber security.

KEY RESPONSIBILITIES

Provide 1st line technical support to internal users and managed customers via phone, email and remote support.
Log, prioritise and manage incidents and service requests within the Service Desk.
Troubleshoot common Windows, Microsoft 365 and hardware issues.
Perform password resets, user account administration and mailbox management.
Assist with setting up laptops, desktops, mobile devices and peripherals.
Escalate complex issues to senior engineers where required.
Keep customers updated throughout the lifecycle of their tickets.
Create and update knowledge base articles and technical documentation.
Assist with customer onboarding activities and device deployments.
Deliver excellent customer service while meeting agreed service levels (SLAs).

ESSENTIAL SKILLS & EXPERIENCE

Previous experience in an IT Service Desk, Help Desk or customer support role (or relevant IT qualifications).
Good knowledge of Windows 10/11.
Basic understanding of Microsoft 365.
Familiarity with Active Directory user administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to prioritise workload and manage multiple tickets.
A willingness to learn and develop technical skills.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Exposure to Microsoft Intune or Entra ID.
Basic networking knowledge (DNS, DHCP, TCP/IP).
Experience using HaloPSA, Datto RMM or similar Service Desk tools.
Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900 or MD-102 Fundamentals equivalent).

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Clear career progression into 2nd Line and Infrastructure roles.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

cloud engineer jobs in benfleet, ess

1st Line Service Desk Analyst

PSE - Senior Network Engineer (North Kent/Chelmsford)

Data Engineer (Data Architecture & Integration)

Senior Service Desk Analyst

Sr. Technology Architect - DC Network architecture - UK, Germany, Netherlands

IT Support Manager

Lead Software Engineer, VP

AI & Data Solutions Architect

Staff Data Analyst (Driver Squad)

Data & Business Insights Analyst

Senior Algorithm Engineer

Technical Lead

Program Manager - GCP - Cloud Implementation, Rego Policies - London, UK

Full Stack Software Engineer , Assistant Vice President

Lead / Senior Software Engineer || Enterprise Asset Management AI & Agentic Systems

Senior Full Stack Engineer

Senior Consultant_ Snowflake

Senior Associate Consultant - Infrastructure Engineer , Warwick, UK

Senior Machine Learning Engineer

Technology Director

I want to receive the latest job alerts for cloud engineer in benfleet, ess

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