Application support analyst Work, Jobs in Batley, Wyk (with Salaries)

Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
14h
Root Cause Analyst
Novuna —Leeds
- Hybrid work
- Organisational skills
- Analytics
10d
IT Support Analyst
UnionLine —Sheffield
- From £24,479 a year
- Full-time
- Microsoft Outlook
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
16h
Business Systems Analyst - Manufacturing
Consolidated Timber Holdings —Leeds
- Full-time
- Hybrid work
- ERP systems
- Travel
- Organisational skills
- Free parking
- Life insurance
Quick apply
11d
Data Quality Officer
Leeds Beckett University —Leeds
- £34,610 - £38,784 a year
- Data analysis skills
- University
8d
Data Analyst
University of Sheffield —Sheffield
- £32,080 - £39,906 a year
- Full-time
- Hybrid work
- Analysis skills
- School
- Annual leave
- Employee discount
10d
Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
2d
Senior Test Analyst
Leeds Teaching Hospitals NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Analysis skills
- Communication skills
1d
Business Analyst - Customer
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Temporary
9d
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
IT Business Analyst
Yorkshire Water —Bradford
- £42,774 - £53,469 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Flexible schedule
9d
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
2d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Business Analyst - Customer
Sheffield City Council —Sheffield
- £47,181 - £51,356 a year
- Temporary
- Mentoring
9d
Business Analyst
The Guinness Partnership —Oldham
- £56,357 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
20h
Group People Data Analyst
Tunstall UKI —Goole
- Hybrid work
- Data analysis skills
- Business
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Data Analyst
interactive investor —Leeds
- From £33,000 a year
- Full-time
- Hybrid work
- Machine learning
- Mentoring
- AI
- Annual leave
- Employee discount
Quick apply
11d
Associate Product Manager
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
10d
AI Specialist
Yorkshire Building Society —Leeds
- £53,000 - £75,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
8d

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Service Desk Analyst

Card Factory -
Wakefield

Apply Now

Job details

Permanent
£29,000 - £31,000 a year
14 hours ago

Qualifications

Stakeholder liaison
Incident queue management
IT service management
User account provisioning
Ticket management
ERP software
Case record updates
Microsoft Office Suite
User account management
Technical support incident logging
POS
Customer support
IT incident logging
Retail experience
Application support
Incident log maintenance
Communication skills

Full job description

About The Role

Are you passionate about tech and love helping people? Do you thrive in a fast‑paced environment where no two days are the same? If so, we’ve got an exciting opportunity for you to join our team as an IT Service Desk Analyst.

Based on site at our Support Centre in Wakefield, this isn’t just another IT role – it’s a chance to be part of a team that’s shaping the future of cardfactory. We’re on a transformation journey, and our IT Department is right at the heart of it. This is your chance to make a real impact, develop your skills, and be part of something big.

With great progression opportunities and the chance to get involved in a variety of technologies, you’ll be supported to grow throughout our new five‑year strategy.

This role also includes participation in an on‑call rota, providing out‑of‑hours support as required.

If you’re motivated, love working with people, and want to be part of a supportive team, we’d love to hear from you.

What you’ll be doing:
You’ll be the first point of contact for colleagues and suppliers whenever they need IT support, whether that’s over the phone, by email, or in person. Every query you receive will be logged accurately in our IT Service Management tool (Halo), so nothing gets missed.

Your role will involve supporting a wide range of technology, from end-user devices and printers to MS Office and core business applications like POS and ERP. You’ll work closely with other IT teams to make sure issues are resolved within agreed SLAs, and when something needs extra attention, you’ll escalate it to the right team or third-party partner.

Keeping users updated is key, so you’ll provide clear progress updates on their requests and incidents. You’ll also take ownership of each case from start to finish, ensuring every action is recorded and nothing falls through the cracks.

Beyond day-to-day fixes, you’ll look for patterns and trends, helping us prevent repeat issues and improve our service. You’ll manage user accounts and access, liaise with external support partners, and contribute to our knowledge base so the whole team benefits from shared expertise.

What we’re looking for:

Experience working on an IT Service Desk, ideally in a retail environment.
Strong technical knowledge across MS Office, POS systems, networking basics, and Active Directory.
A good understanding of ITIL best practices and how they apply day-to-day.
Excellent communication and problem-solving skills, with a positive, can-do attitude.
Flexibility to work outside core hours when needed.

Apply Now

Refine Your Search

application support analyst jobs in batley, wyk

Service Desk Analyst

Root Cause Analyst

IT Support Analyst

Business Systems Analyst - Manufacturing

Data Quality Officer

Data Analyst

Service Desk Analyst

Senior Test Analyst

Business Analyst - Customer

IT Service Desk Analyst

IT Business Analyst

Service Desk Analyst

IT Support Analyst -2nd Line

Senior Business Analyst - Customer

Business Analyst

Group People Data Analyst

Data Analyst

Associate Product Manager

AI Specialist

NOC/NSCC Technician I

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