Dundee Citizens Advice Bureau is an independent and innovative advice organisation, providing holistic advice and support to local people.
The Energy & Benefits Adviser will provide advice on all aspects of energy and income maximisation in order to address fuel poverty. They will deliver budgeting support and help clients to switch suppliers (if appropriate) and advise on ways to be energy efficient, keep homes warm and save money.
The role will be based in our office at Dundee Central Library with the possibility of some home working upon successful completion of probation period.
The successful candidate will be required to complete the City and Guilds Level 3 Energy awareness award (if not already held).
Position Details
Job Title: Energy and Benefits Adviser
Location: Dundee CAB, Level 4, Wellgate Centre, Dundee, DD1 1DB
Salary: £25,548 per annum
Hours: 33 hours per week over 4 or 5 days
Contract Type: Fixed term until 31 March 2027, subject to ongoing funding
Reports to: Operations Manager
Closing Date: 21 August 2026
Interviews: Week commencing 31 August 2026
KEY RESPONSIBILITIES
- To conduct multi-channel interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
- To provide energy advice and assist clients in accessing emergency energy funds.
- To check whether individuals are eligible to apply for benefits or access other income maximisation support.
- To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability.
- Participate in presentations, outreaches and other community engagement activities as required.
- Act for clients as necessary by undertaking calculations, negotiating with third parties, completing applications, drafting and writing letters.
- Signpost clients who can do more to self-help.
- Identify any emergencies and discuss how to address them.
- Develop and maintain expertise in relevant legislation e.g. welfare rights and benefits.
- To liaise where appropriate with Bureau staff and other relevant agencies.
- To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Research and campaigns
- Participate in research and campaign activity by providing information about clients’ circumstances and acting on behalf of clients.
- Keep up to date with current research and campaign issues.
- Assist in the identification of areas for development and priorities for future campaigns.
Learning and development
- Keep up to date with legislation policies and procedures and undertake appropriate training.
- Read relevant publications to maintain knowledge and expertise.
- Prepare for and attend relevant supervision sessions/staff meetings/project meetings/Trustee board meetings as and when required.
Service Development
- Comply with systems for monitoring and reporting on client satisfaction and the outcomes of advice.
- Develop and maintain comprehensive local resources which identify other sources of help and support and enable effective signposting and referring.
- Raise and maintain awareness of the project through the design and distribution of publicity material and through talks and presentations.
Other duties
- Uphold the aims, policies and membership conditions of the Citizens Advice.
- Liaise and develop links with statutory and non-statutory organisations and represent the Bureau service to outside bodies as required.
- Comply with all monitoring and reporting requirements and provide progress reports for senior management team, Trustee Board and project funders as required.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
- Adhere to the organisation’s information assurance policies and procedures and report any breaches of incidents of non-compliance.
- Undertake any other duties that are consistent with the level of the post and ensure the effective delivery and development of the organisation’s services.
What We Offer
- Hybrid working arrangements
- Flexible 33-hour working week across 4 or 5 days
- No weekend working
- Generous annual leave entitlement (10 weeks per year)
- Office closure over the Christmas and New Year period
- Employer pension contributions
- Supportive team environment
- Comprehensive induction and ongoing training
- Opportunities for development and progression
- The opportunity to make a meaningful difference in the community.
Desirable Requirements
- The Citizens Advice Certificate in General Advice
- City and Guilds Level 3 in Energy Advice
Equal Opportunities Statement
Dundee Citizens Advice Bureau is an equal opportunities employer and welcomes applications from all sections of the community.
HOW TO APPLY: The full application pack can be downloaded at: https://dundeecab.cas.org.uk/energy-and-benefits-adviser or you can send an email to [email protected] to request a copy.
Completed applications are to be returned to [email protected]. CV's will not be accepted.
Job Types: Full-time, Fixed term contract
Pay: £25,548.00 per year
Work Location: In person
