Company Description
At Assystem, our mission is to accelerate the energy transition worldwide. Our 8,000 Switchers blend historical engineering expertise with cutting-edge digital technologies to drive this change. Join us in revolutionizing the energy sector and making a significant global impact.
Why Join the Community of Switchers?
Be part of one of the top three largest independent nuclear engineering companies globally. At Assystem, you'll contribute to groundbreaking projects that push the boundaries of innovation and engineering excellence. Join a community committed to driving forward the future of energy.
Job Description
As a Technical Queries Process Lead supporting a major nuclear project, your role is to support the Request For Information (RFI) and Field Change Request (FCR) processes. The purpose of the role is to manage the effective and efficient implementation of the RFI & FCR processes, improve the processes and ensure the effective and efficient implementation of the processes into the new toolset.
Roles & Responsibilities:
RFI & FCR Performance Management
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Develop a strong understanding of RFI and FCR processes, KPIs, and metrics.
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Define, implement, and communicate RFI KPIs and performance metrics.
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Establish and chair regular RFI and weekly FCR stakeholder meetings, driving accountability, tracking actions, and improving performance.
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Provide monthly KPI performance reports to senior leadership within the Technical Directorate.
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Drive continuous improvement to achieve RFI and FCR KPI targets.
Process Improvement
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Review and enhance RFI and FCR processes, developing detailed, agreed workflows with business stakeholders.
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Update associated procedures, forms, registers, and metrics to align with improved processes.
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Develop and deliver implementation plans, securing IMS approval and embedding changes within the business.
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Monitor and measure performance improvements resulting from process changes.
Process Tooling & Deployment
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Define RFI and FCR process requirements and collaborate with the CALM team to implement tooling solutions.
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Ensure processes and requirements are accurately translated into the tool, including stakeholder testing and validation.
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Enable automated KPI and metrics reporting through system functionality.
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Support business rollout, including user onboarding and access management.
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Review effectiveness post-deployment, implement improvements, and produce lessons learned with recommendations.
Qualifications
Skills & Experience
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Degree qualified in relevant field or equivalent experience.
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Understanding, usage, implementation and improvement of RFI & FCR processes.
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Understanding, usage, process implementation and deployment of a PLM (preferably Enovia).
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Understanding of configuration management best practice.
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High levels of stakeholder engagement experience.
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Previous experience in the nuclear industry highly beneficial, but not essential.
Additional Information
Additional information
Join us at Assystem and be part of a global team delivering some of the most exciting and complex engineering projects in the world. This is your chance to shape the UK’s energy future while developing your expertise in a unique environment.
Benefits include
Hybrid Working Opportunity
Flexible working hours
️ Pension scheme (8% company contribution / 4% personal contribution)
️ 25 days’ paid annual leave + bank holidays + option to buy or sell days
Professional fees reimbursed
Employee referral scheme
Competitive Sick Pay – Support when you need it
Income Protection & 3x Salary Death-in-Service Cover
Free Digital Gym Access – Expert-led fitness classes
24/7 Employee Support Line – Mental health, financial & legal help
We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter!
Bring your unique contributions and help us shape the future
NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.
We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.
