Technical team leader (application support) Work, Jobs in Glasgow, Sct (with Salaries)

Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
- Analytics
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco UK —Glasgow
- Part-time
- Hybrid work
- Employee assistance programme
- Employee discount
Site Reliability Engineer
Barclays —Glasgow
- Scripting
- Banking
- SDLC
Senior Manager of SRE
JPMorganChase —Glasgow
- Full-time
- Software troubleshooting
- Analysis skills
- Agile
Applied AI ML Associate - Agentic AI and Python
JPMorganChase —Glasgow
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
12d
Software Engineer III - Python/Test Automation
JPMorganChase —Glasgow
- Full-time
- Software troubleshooting
- Master's degree
- SQL
5d
Lead SRE- Azure & GCP
JPMorganChase —Glasgow
- Full-time
- Azure
- DevOps
- Master's degree
Lead Software Engineer - Client Onboarding
JPMorganChase —Glasgow
- Full-time
- AWS
- Software development
- Agile
7d
Principal Software Engineer - Executive Director - KYC
JPMorganChase —Glasgow
- Full-time
- Master's degree
- Databases
- Software development
10d
UI Lead Software Engineer - React
JPMorganChase —Glasgow
- Full-time
- Software troubleshooting
- Software development
- Agile
Lead Software Engineer
JPMorganChase —Glasgow
- Full-time
- Software troubleshooting
- Machine learning
- Agile
Lead AI Architect
The Cigna Group —Glasgow
- Full-time
- Hybrid work
- Computer Science
- Mentoring
- AI
Security Consultant - FTC
M&G plc —Stirling
- Full-time
- Writing skills
- Master's degree
- Bachelor's degree
- Annual leave
7d
Vice President Data Architect
Barclays —Glasgow
- AWS
- Mentoring
- Scripting
Embedded Software Engineer
ALTEN —Glasgow
- £35,000 - £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
Head of 3D Visualisation & Unreal Development
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
4d

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Technical Analyst

NTT Data UK -
Glasgow

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Job details

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
Ticket management
Analysis skills
Multidisciplinary collaboration
Application support
Root cause analysis
Fault diagnosis and repair
Communication skills
Debugging
Analytics

Full job description

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

Support & Triage

Triage and respond to incoming support tickets in a timely and professional manner
Act as the first point of contact for end users for the application issues
Gather sufficient detail from users to accurately diagnose issues

Monitoring & Analysis

Monitor application logs and dashboards to identify errors or abnormal behaviour
Analyse runtime errors and system messages to understand root causes
Spot recurring themes or patterns in support issues and escalate appropriately

Troubleshooting & Debugging

Troubleshoot and debug issues to determine whether they relate to:
- User error
- Frontend (FE) issues
- Backend (BE) issues
Reproduce issues where possible to support diagnosis and resolution
Retest solutions with users after issue resolution

Collaboration & Continuous Improvement

Work closely with frontend, backend, and product teams to support issue resolution
Work closely with end users to triage and resolve issues working with other suppliers where necessary
Help improve support processes by identifying common user errors and system weaknesses
Contribute to knowledge bases, FAQs, or guidance to reduce repeat issues

Experience in application support, technical triage, or production support roles
Strong analytical and problem‑solving skills
Ability to read logs and interpret technical error messages
Clear and confident written and verbal communication skills
Comfortable working across technical and non-technical audiences

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution.

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Refine Your Search

technical team leader (application support) jobs in glasgow, sct

Technical Analyst

Operational Technology / Project Management Professionals (OT/SCADA PLC).

Site Reliability Engineer

Senior Manager of SRE

Applied AI ML Associate - Agentic AI and Python

Software Engineer III - Python/Test Automation

Lead SRE- Azure & GCP

Lead Software Engineer - Client Onboarding

Principal Software Engineer - Executive Director - KYC

UI Lead Software Engineer - React

Lead Software Engineer

Lead AI Architect

Security Consultant - FTC

Vice President Data Architect

Embedded Software Engineer

Head of 3D Visualisation & Unreal Development

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