Visitor Chat is one of the UK's leading providers of customer engagement solutions, helping businesses generate more leads, increase conversions and deliver exceptional customer experiences through our unique blend of Human and AI-powered technology.
As we continue our expansion across the UK, Europe and North America, we're looking for an experienced Senior Business Development Manager with a proven background in SaaS and technology sales to lead our Business Development team and drive the next phase of our growth.
This is not a traditional sales management role. We're seeking a commercially astute leader who has successfully sold complex software or technology solutions, built strategic partnerships and consistently delivered significant revenue growth in a high-performance environment.
The Opportunity
As Senior Business Development Manager, you will be responsible for shaping and delivering our business development strategy, identifying new market opportunities and leading a high-performing sales team.
You will have a proven ability to win and develop high-value accounts, manage complex sales cycles and engage with senior decision-makers to deliver long-term commercial success.
What You'll Be Doing
- Develop and execute Visitor Chat's business development strategy to achieve ambitious growth targets.
- Identify, qualify and secure new business opportunities across the UK and international markets.
- Manage complex B2B sales cycles, from prospecting and discovery through to negotiation, contract completion and client handover.
- Build and maintain long-term relationships with senior stakeholders, dealer groups, OEMs and strategic partners.
- Lead, coach and develop the Business Development team, creating a high-performance, consultative sales culture.
- Deliver compelling commercial proposals and negotiate agreements that maximise long-term value.
- Identify new markets, partnerships and revenue opportunities to support continued business growth.
- Maintain accurate sales forecasts, pipeline reporting and CRM records.
- Collaborate with Marketing, Operations and Product teams to deliver an exceptional customer journey.
- Represent Visitor Chat at client meetings, networking events and industry exhibitions across the UK and internationally.
About You
Essential Experience
- Minimum 5-7 years' experience in SaaS, technology solutions or managed services business development.
- Proven track record of exceeding new business and revenue targets in a B2B environment.
- Experience managing the full sales cycle and closing high-value opportunities.
- Significant experience managing complex, consultative sales cycles and closing high-value opportunities.
- Strong commercial awareness with excellent negotiation skills.
- Demonstrable experience developing and executing successful business development strategies.
- Experience leading, coaching and developing successful sales or business development teams.
- Ability to build relationships with senior stakeholders, directors and C-suite decision-makers.
- Strong commercial awareness, negotiation and influencing skills.
- Excellent pipeline management, forecasting and CRM discipline.
- Highly motivated, resilient and driven by achieving exceptional results.
Highly Desirable
- Experience selling customer engagement platforms, contact centre solutions, AI-powered technology or software subscriptions.
- Experience working within a high-growth SaaS business.
- Background in automotive, retail automotive or customer experience technology sectors.
- Experience managing enterprise accounts and strategic partnerships.
- Experience supporting international business growth.
What Success Looks Like
In your first 12 months, you will:
- Deliver measurable new business growth and exceed revenue targets.
- Strengthen and develop the Business Development team.
- Build a robust pipeline of strategic opportunities across the UK and international markets.
- Help shape the commercial direction and future growth of Visitor Chat.
Why Join Visitor Chat?
This is an opportunity to join an ambitious, fast-growing technology company where your ideas are valued, your success is rewarded and your contribution will directly influence the future growth of the business.
If you have a strong track record in SaaS business development, thrive in a high-growth environment and are looking for a role where you can make a genuine impact, we'd love to hear from you.
What We Offer -
- Competitive salary of £52,000–£60,000.
- Uncapped commission structure with realistic OTE of £80,000+.
- Quarterly bonus scheme.
- 25 days' annual leave plus bank holidays (33 days total).
- Company sick pay following successful completion of probation.
- Private healthcare.
- £500 employee referral bonus.
- Quarterly team events and annual Christmas party.
- Discounted gym membership.
- Electric vehicle salary sacrifice scheme.
- Cycle to Work scheme.
Apply today and become part of the Visitor Chat journey.
Pay: £52,000.00-£80,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Experience:
- Business development: 5 years (preferred)
Work Location: In person
