Technical support advisor Work, Jobs in Somercotes, Dby (with Salaries)

3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Business Development Manager
Leonard Curtis —Sheffield
- Full-time
- CRM software
- Sales
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Customer Service Apprenticeship
Vertu Motors —Nottingham
- £8 an hour
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee discount
Quick apply
5d
Area Sales Manager - Aftermarket Direct
Atlas Copco Group —Nottingham
- Full-time
- CRM software
- In-person
Assistant Tax Manager
Brush Group —Loughborough
- Hybrid work
- Employee assistance programme
- Life insurance
Solution Design Manager
Maersk —Derby
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
5d
General Counsel
Commify —Nottingham
- Hybrid work
- APIs
- Annual leave
Quick apply
Lead Design Engineer (Water)
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
BMW Workshop Manager
Sytner —Sheffield
- Continuous improvement
- Organisational skills
- Training & development
- Employee discount
4d
Project Manager
WSP —Sheffield
- Part-time
- Hybrid work
- Contracts
- Construction experience
- School
- Flexitime
- Work from home
Employment Tax Senior Manager
Cooper Parry —Derby
- Full-time
- Remote
- Business development
- Mentoring
- Communication skills
Private Client Advisory Senior Manager
Cooper Parry —Derby
- Full-time
- Business development
- Team management
- Tax experience
Technical Pre-Sales Engineer
Sitehop Ltd —Sheffield
- Communication skills
Quick apply
Solution Lead - Cloud & AI
Babble Cloud —Burton-On-Trent
- Full-time
- Business development
- SharePoint
- Leadership
- Annual leave
- Sick pay
Quick apply
Skilled Vehicle Technician
T. C. Harrison Group —Derby
- Customer service
- Automotive diagnostics
- Free parking
- Store discount
GenAI Platform Engineer, Senior Associate Director
HSBC Global Services Limited —Sheffield
- Full-time
- Master's degree
- AI
3d
Finance and Commercial Manager
Mears Group —Rotherham
- Up to £70,000 a year
- Hybrid work
- Contracts
- Leadership
- Employee assistance programme
- Referral programme
3d
Clinical Advisor - Dental Solutions Business (m/f/x)*
Solventum —Loughborough
- Full-time
- Public speaking
- Presentation skills
- Bachelor's degree
5d
Customer Solutions Advisor – Custom & Bulk Services (Band 6), EMEA
Thermo Fisher Scientific —Loughborough
- Full-time
- Microsoft Powerpoint
- Doctoral degree
- Master's degree
5d
Senior GCP DevSecOps Engineer
LTM —Sheffield
- £55 an hour
- DevOps
- Scripting
- Internship
Quick apply
6d

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technical support advisor jobs near somercotes, dby

3rd Line Service Desk Engineer

Millgate -
Sheffield

Quick apply

Job details

Full-time
£30,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
IT service management
Incident documentation
Internal department liaison
Service restoration
Continuous improvement
Virtualisation
Mentoring
Technical writing
Major incident coordination
Problem management
Professional development mentoring
Root cause analysis
Document management
Microsoft Azure
Help desk

Full job description

Job Advert

Role Purpose

The 3rd Line Service Desk Engineer is the senior technical escalation point within the Service Desk, responsible for resolving the most complex technical issues across Millgate’s external client base and internal users.

The role provides advanced technical expertise, proactive problem management, and support for ongoing service improvement, both remotely and on client site when required. In addition, the 3rd Line Engineer plays a key role in mentoring Service Desk Engineers and supporting the stability, security, and performance of client environments.

Key Responsibilities

Advanced Technical Escalation & Resolution

Act as the primary escalation point for complex incidents from 1st and 2nd Line Engineers
Diagnose and resolve high-severity and technically complex issues across:

o Microsoft 365 and Azure environments

o Windows Server and endpoint infrastructure

o Networking, security, and virtualisation platforms

Perform in-depth technical analysis and root-cause identification
Provide both remote and on-site support where required

Ownership of Critical Incidents

Take ownership of major incidents and ensure they are driven through to resolution
Maintain clear structure and control during high-priority or business-critical outages
Ensure timely communication, escalation, and stakeholder updates throughout
Work collaboratively across internal teams to restore service as quickly as possible

Client & Internal Stakeholder Communication

Maintain proactive, clear, and professional communication with clients and internal users
Set expectations on resolution plans, risks, and timelines
Act as a technical authority and trusted advisor for complex issues
Represent Millgate with professionalism, confidence, and technical credibility

Problem Management & Service Improvement

Identify recurring incidents and perform root-cause analysis
Recommend and implement permanent fixes and preventative measures
Contribute to continuous improvement of Service Desk processes, tooling, and standards
Work closely with leadership to improve service reliability and efficiency

Documentation & Technical Governance

Produce high-quality technical documentation for incidents, changes, and solutions
Maintain and enhance internal documentation systems (e.g. IT Glue)
Ensure all work is documented clearly, accurately, and in line with standards
Support maintaining consistency and quality across Service Desk documentation

Collaboration, Mentoring & Leadership Support

Mentor and support 1st and 2nd Line Engineers, providing guidance and technical development
Act as a point of escalation support during busy periods or major incidents
Collaborate with Projects, Solutions, and Engineering teams on implementations and escalations
Support knowledge sharing and uplift of overall Service Desk capability

Operational Excellence & Service Delivery

Ensure all work is delivered in line with SLAs, processes, and service standards
Follow escalation paths, change management, and operational procedures
Contribute to stability, performance, and security of client environments

Quick apply

Refine Your Search

technical support advisor jobs in somercotes, dby

3rd Line Service Desk Engineer

Business Development Manager

Customer Service Apprenticeship

Area Sales Manager - Aftermarket Direct

Assistant Tax Manager

Solution Design Manager

General Counsel

Lead Design Engineer (Water)

BMW Workshop Manager

Project Manager

Employment Tax Senior Manager

Private Client Advisory Senior Manager

Technical Pre-Sales Engineer

Solution Lead - Cloud & AI

Skilled Vehicle Technician

GenAI Platform Engineer, Senior Associate Director

Finance and Commercial Manager

Clinical Advisor - Dental Solutions Business (m/f/x)*

Customer Solutions Advisor – Custom & Bulk Services (Band 6), EMEA

Senior GCP DevSecOps Engineer

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