Technical support Work, Jobs in Jarrow, Twr (with Salaries)

Product Support Specialist (Sage Intacct)
Sage —Newcastle upon Tyne
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
12d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
7d
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Dynamics NAV / Business Central Support Consultant
TSG —Gateshead
- £38,000 - £45,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Apprentice IS 1st Line Support
HomeGroup —Newcastle upon Tyne
- £10.85 - £12.71 an hour
- Temporary
4d
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
8h
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
7h

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Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
Good communication both written and verbal with high level of understanding of how to communicate in a professional manner with internal and external customers.
Quick apply
12d

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Product Support Specialist (Sage Intacct)

Sage -
Newcastle upon Tyne

Apply Now

Job details

Benefits

Annual leave
Company pension

Qualifications

CRM software
Technical troubleshooting
Stakeholder collaboration
Client engagement
Stakeholder liaison
ERP software
Technical support
Analysis skills
Continuous improvement
Accounting
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

Job Description

We are looking for a proactive, customer focused individual to join our Sage Intacct support team, this is a hybrid role 3 days in our Newcastle HQ
Be part of a high performing team that drives innovation, solves real-world issues, and makes a difference every day.

Job purpose:

To deliver exceptional support experiences to medium and strategic customers and partners each representing potential value in excess of £1M by resolving queries efficiently and accurately.

The Support Specialist plays a critical role in shaping the overall customer experience and has a direct impact on retention and growth by resolving 90% of incoming cases, managing complex issues confidently, and building trusted, long-term relationships.

This is a global role, supporting a diverse portfolio of customers and partners across multiple regions, requiring adaptability to different accounting practices, time zones, and business cultures.

The Specialist builds trusted relationships and ensures every interaction reflects Sage’s commitment to excellence, consistency, and care worldwide

Key Responsibilities

Support Experience Ownership:

Take full ownership of Partner and Customer support experience, including strategic and high value accounts, from start to finish, ensuring swift, accurate, and empathetic resolution at first contact.

Advanced Problem Solving:

Independently diagnose and resolve multifaceted product and system issues using deep product knowledge and understanding of regional accounting and legislative differences.

Continuous Improvement:

Identify recurring themes and insights from Partner & Customer interactions, sharing feedback to improve product performance, service quality, and knowledge assets.

Customer experience:

Create exceptional customer experiences through clear communication, proactive support, and a genuine commitment to building lasting trust and confidence.

Retention and growth support:

Contribute directly to customer and partner retention by resolving issues quickly, identifying risk or opportunity signals.

Collaboration: Partner closely with Escalation Specialists, Product, and Operations teams to share insights that improve support processes and customer outcomes.

Skills & Know How

Must have:

Proven experience in a technical or functional support role, ideally supporting enterprise or strategic customers.

Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems.

Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy.

Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail.

Proven ability to remain calm and professional under pressure while maintaining ownership and accountability.

Preferred:

Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA).

Technical knowledge of Intacct / ERP systems and customer environments.

Key behaviours

Empathetic, proactive, and customer obsessed.

Demonstrates curiosity, ownership, and composure under pressure.

Balances quality and efficiency to deliver excellent customer outcomes.

Collaborative and solution-focused, contributing to team and organisational goals.

Technical / professional qualifications

Bookkeeping or Accountant Certifications (an asset but not required)

Your benefits:

Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.

25 days of paid annual leave with the option to buy up to another 5 days

8 bank holiday days

Paid 5 days yearly to volunteer through our Sage Foundation

50% income protection

Holiday buy + sell

Comprehensive health, dental, and vision coverage

Work away scheme for up to 10 weeks a year

Ongoing training and professional development

Hybrid working

Healthy Mind app membership

Access to various helpful memberships for finances, health and wellbeing

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Refine Your Search

technical support jobs in jarrow, twr

Product Support Specialist (Sage Intacct)

Service Desk Analyst

IT Support Technician

Internal IT Engineer

Dynamics NAV / Business Central Support Consultant

End User IT Apprentice

Apprentice IS 1st Line Support

IT Support Technician

IT Service Desk Manager

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