The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
As part of the Scottish Courts and Tribunals Service commitment to equality and diversity, our recruitment system will automatically anonymise your personal information once your application is submitted and a generic application number is generated. The selection panel will only see the evidence you have provided on how you meet the key capabilities required for the job. Please check your details carefully and answer all required questions as this may affect any potential employment with us.
Are you a highly organised administrator with a passion for delivering excellent customer service and working with systems and data? We're looking for a People Systems Administrator to join our Human Resources Unit and help support the systems and processes that underpin the employee experience for over 2,000 colleagues across Scotland.
Working closely with colleagues and court users, you’ll gain valuable, hands-on experience in a structured environment, with access to ongoing training, clear development pathways, and the benefits of public sector employment—including job security and a competitive pension.
What you’ll do:
As part of the People Systems and Analytics Team, you'll play a key role in ensuring our people systems operate effectively and efficiently. Your responsibilities will include:
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Managing team mailboxes and responding to people systems enquiries
- Running, checking and distributing reports
- Supporting system upgrades, testing and improvement activities
- Creating and maintaining guidance documents, FAQs and process documentation
- Providing finance administration support, including raising purchase orders and responding to queries
- Supporting continuous improvement initiatives through process reviews, standard work procedures and process mapping activities
What we’re looking for:
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Experience using a variety of IT systems and software packages
- Strong administrative and customer service skills
- The ability to manage a varied workload and meet deadlines
- Excellent communication and interpersonal skills
- Experience responding to enquiries, resolving issues and escalating more complex matters appropriately
- Confidence in learning new systems and adapting to change
This is an excellent opportunity to step into a role with real impact, supporting the delivery of justice across Scotland.
To help direct us towards achieving our purpose successfully, we embrace three key values of respect, service and excellence. These guide our behaviour, decisions and actions - in pursuit of fulfilling our purpose to the highest standard.
The closing date for the post is 23:59 on Friday 28 August 2026.
Please note that you must have completed the online assessment by this time for your application to be considered.
Interviews will be held week commencing 7 September 2026.
Rehabilitation of Offenders:
The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.
Civil Service Code:
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
Recruitment Principles:
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Complaints:
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at:
[email protected] If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at
[email protected].
For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
