Technician office based Work, Jobs in Ashbourne, Dby (with Salaries)

Customer Service Advisor
Shine Repair —Swadlincote
- £26,436.80 a year
- Full-time
- CRM software
- Organisational skills
- Phone etiquette
- Store discount
- Annual leave
Quick apply
2h
Field Service Engineer - Printers
hireful —Nottingham
- Up to £27,500 a year
- Full-time
- Communication skills
- Time management
Quick apply
6d
Environmental Manager
Strabag —Stafford
- Continuous improvement
- Team management
- Training & development
WEEKEND CLEANER
Coalville Cleaning —Stafford
- £12.71 an hour
- Overtime
- In-person
- Time management
- Free parking
Quick apply
7d
Evening Office Cleaner
Coalville Cleaning —Swadlincote
- £12.71 an hour
- Overtime
- English
- Cleaning
- In-person
Quick apply
7d
Senior Mechanical Design Engineer
COWI —Derby
- Full-time
- Hybrid work
- Engineering
- Mentoring
- Gym membership
13d
Electrical Senior Site Representative
March —Burton-On-Trent
- £0.01 a year
- Management
- Microsoft Office
- First Aid Certification
- Health & wellbeing programme
Quick apply
Senior Engineer - Bridges
Amey Ltd —Nottingham
- Hybrid work
- Master's degree
- Bachelor's degree
- Training & development
- Annual leave
Quick apply
6d
SALES BRANCH MANAGER (M/F/D)
sera Gruppe —Burton-On-Trent
- CRM software
- Business development
- Travel
Quick apply
Commercial Vehicle Sales Executive
T. C. Harrison Group —Derby
- £8.45 an hour
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Store discount
Senior Engineer(Bridges)
Amey Ltd —Stafford
- Part-time
- Master's degree
- Bachelor's degree
- Mentoring
- Annual leave
- Flexible schedule
Quick apply
6d
Senior Engineering Technician
Amey Ltd —Stafford
- Part-time
- Master's degree
- Bachelor's degree
- Mentoring
- Annual leave
- Flexible schedule
Quick apply
3h

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Field Service Engineer - Printers
hireful —Nottingham
You'll diagnose and resolve faults, carry out preventative maintenance, install new devices, train customers, manage van stock, maintain accurate service…
Up to £27,500 a year
Quick apply
6d
Infrastructure & Hardware Engineer - On Site
IAE —Stoke-on-Trent
Knowledgeable in *SQL, Java, JavaScript* for system administration tasks. Lead *vulnerability assessment and patch management* processes to ensure systems…
£30,000 - £37,650 a year
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7d

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Customer Service Advisor

Shine Repair -
Swadlincote

Quick apply

Job details

Full-time
£26,436.80 a year
2 hours ago

Benefits

Store discount
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Vehicle service booking
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Appointment booking and call handling
Organisational skills
Customer interaction
Outbound calling
Phone etiquette
Communication skills

Full job description

Shine is looking for enthusiastic individuals to join our team as Customer Service Advisors. You’ll play a key role in delivering first-class customer service to customers who receive cosmetic paint repairs directly at their doorsteps, while enjoying the benefits of being a valued member of the Shine family.

About Us

Shine is a BSI award winning national fleet of mobile bodyshop repair specialists. With over 20 years’ experience in the automotive industry, we’ve built a trusted name for delivering high-quality vehicle repairs and putting our customers’ needs first.

We specialise in mobile bodyshop solutions for minor vehicle damage carrying out repairs at locations convenient for our customers. Our head office team work closely with our field technicians ensuring every customer receives a seamless and professional service.

The Role

We are seeking a friendly, organised, and customer-focused Customer Service Advisor to be our first point of contact for our customers and provide support to our field technicians. You will manage daily inbound and outbound calls and emails relating to repair bookings and general repair enquiries for our customers and providing real-time support to our field-based team.

We are looking for someone who is customer focussed, enjoys helping people and has an ability to create an excellent customer experience.

Key Responsibilities:

Manage inbound and outbound calls and emails in a timely and professional manner
Book customer appointments for repairs and services, ensuring accurate scheduling within SLA
Provide information on our services, pricing, and general enquiries
Liaise with field-based team to provide support and schedule coordination
Use Microsoft teams and other internal platforms to liaise with field-based teams and other departments
Maintain customer records and update internal booking systems
Receive and acknowledge customer complaints, ensuring they are escalated in line with the complaints process
Support other administrative tasks as needed within the team

Essentials for the role:

Previous experience in a customer service, scheduling or contact centre role
Excellent communication skills and a confident and friendly phone manner
Strong organisational skills and attention to detail
Confident using IT software including MS Office applications (e.g teams, outlook). CRM experience is also desirable.
Ability to manage multiple tasks and priorities in a fast-paced environment
A team player with a positive attitude and commitment to delivery great customer experience

Benefits of being part of the Shine team:

Weekly Pay
Company Pension
30 days annual leave (including Bank Holidays and Christmas Shutdown)
Discount platform offering access to discounts and cashback at over 800 retailers
SmartTech at Currys PC World
Employee Assistance Programme and access to online Employee Wellbeing Hub
Life Assurance 4 x basic salary
Critical Illness Benefit
On-site Parking
Referral Scheme
Company Events

Job Type: Full-time

Pay: £26,436.80 per year

Benefits:

Bereavement leave
Company events
Company pension
On-site parking
Referral programme
Store discount

Work Location: In person

Quick apply

Refine Your Search

technician office based jobs in ashbourne, dby

Customer Service Advisor

Field Service Engineer - Printers

Environmental Manager

WEEKEND CLEANER

Evening Office Cleaner

Senior Mechanical Design Engineer

Electrical Senior Site Representative

Senior Engineer - Bridges

SALES BRANCH MANAGER (M/F/D)

Commercial Vehicle Sales Executive

Senior Engineer(Bridges)

Senior Engineering Technician

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