Program associate Work, Jobs in Cale Green, Gtm (with Salaries)

Team Leader
Concentrix —Bredbury
- Full-time
- Team management
- Training & development
- Communication skills
- Flexible schedule
1h
Christmas Associate
TK Maxx —Runcorn
- Part-time
- Customer service
- No experience needed
- Employee discount
1d
Supply Chain Graduate Programme 2026 - UK
Ecolab Inc. —Northwich
- Full-time
- No experience needed
- English
- Presentation skills
Assistant Cost Manager/ Cost Manager (Water Sector)
AECOM —Manchester
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Contracts
Assistant Cost Manager/ Cost Manager (Flood Alleviation)
AECOM —Manchester
- Full-time
- Hybrid work
- Business development
- Project management
- Organisational skills
Manager, Rider Insights
Metropolitan Council —Heywood
- £101,774.40 - £165,152.00 a year
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
7d
Business Architect & Org Design Lead
AECOM —Manchester
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- No degree
Senior Marketing Associate, Web Analytics - Manchester
Fitch Group —Manchester
- Analysis skills
- AI
- Analytics
Employment Solicitor
Myerson —Altrincham
- Hybrid work
- Business development
- Mentoring
- Communication skills
Part Time Brand Specialist, Tommy Hilfiger & Calvin Klein - John Lewis Trafford
Tommy Hilfiger —Manchester
- Part-time
- Communication skills
Planner or Senior Planner
Metropolitan Council —Heywood
- £82,555.20 - £144,830.40 a year
- Full-time
- Public speaking
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
7d
Principal Arboricultural Consultant
AECOM —Manchester
- Full-time
- Hybrid work
- Business development
Lettings Agent (North West)
Home Made —Manchester
- £25,000 a year
- Part-time
- CRM software
- Travel
- Communication skills
- Employee discount
Quick apply
Talent Acquisition Associate (12 month FTC, Manchester)
Fitch Group —Manchester
- Communication skills
Incident Command Associate Trainer
GMCA —Bury
- £30,024 - £33,699 a year
- Full-time
- Experience working with children
- Training & development
- Teaching
Global Safety Specialist
HSB —Manchester
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Associate EC&I Engineer (Nuclear)
AECOM —Warrington
- Full-time
- Hybrid work
- Engineering
- Business development
- Travel
Associate Structural Engineer - Nuclear
AECOM —Warrington
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- Master's degree
Country Sales Manager UK & Ireland
Phenomenex & Agela —Macclesfield
- Full-time
- CRM software
- Bachelor's degree
- Travel
Associate Director - Transport Development Planning
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Business development
- Team management

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Team Leader

Concentrix -
Bredbury

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Job details

Full-time
1 hour ago

Benefits

Flexible schedule

Qualifications

Customer service call handling
Mentoring junior staff
Performance management
Team management
Employee performance appraisals
Professional development mentoring
Training & development
Communication skills

Full job description

Essential Functions/Core Responsibilities

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

Associate's degree in related field with two to four years of relevant experience preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

<< Philippines ONLY, Additional Description >>

Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
Support and manage the program together with other Team Leaders and Managers
Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Refine Your Search

program associate jobs in cale green, gtm

Team Leader

Christmas Associate

Supply Chain Graduate Programme 2026 - UK

Assistant Cost Manager/ Cost Manager (Water Sector)

Assistant Cost Manager/ Cost Manager (Flood Alleviation)

Manager, Rider Insights

Business Architect & Org Design Lead

Senior Marketing Associate, Web Analytics - Manchester

Employment Solicitor

Part Time Brand Specialist, Tommy Hilfiger & Calvin Klein - John Lewis Trafford

Planner or Senior Planner

Principal Arboricultural Consultant

Lettings Agent (North West)

Talent Acquisition Associate (12 month FTC, Manchester)

Incident Command Associate Trainer

Global Safety Specialist

Associate EC&I Engineer (Nuclear)

Associate Structural Engineer - Nuclear

Country Sales Manager UK & Ireland

Associate Director - Transport Development Planning

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Essential Functions/Core Responsibilities

Candidate Profile

Career Level Description

<< Philippines ONLY, Additional Description >>

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