Technical support Work, Jobs in Harrogate, Nyk (with Salaries)

Level 2 Helpdesk Engineer
Uptime Solutions —Town
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development
Service Desk Manager - Enterprise Markets
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Computer literacy
- English
- Java
Quick apply
Service Desk Manager - Enterprise Markets
Pragma —Bradford
- Customer service
- Presentation skills
- In-person
- Annual leave
- Employee discount
13d

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technical support jobs near harrogate, nyk

Level 2 Helpdesk Engineer

Uptime Solutions -
Town

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Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Computer Science
Ticket management
Network infrastructure
Firewall
Bachelor's degree
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Communication skills
Microsoft Azure
Help desk
Information Technology

Full job description

Date Opened 01/30/2026
Job Type Full time
Industry Technology
City Cape Town
State/Province Western Cape
Country South Africa
Zip/Postal Code 7100

Job Description

Job Description: Tier 2 Helpdesk Engineer - Remote

Position Overview:

The Tier 2 Helpdesk Engineer is responsible for providing advanced technical support to end-users, resolving complex issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as collaborating with other IT team members to improve service delivery.

These roles involve supporting a US partner (Eastern) start times will be 3pm/4pm - 12am / 1am SAST.

This role will include working on-call eight weeks per year (24/7), additional payments will be made for this.

Key Responsibilities:

Provide advanced technical support for hardware, software, and network issues.
Diagnose and resolve complex technical problems escalated from Tier 1 support.
Assist with the installation, configuration, and maintenance of IT systems.
Document and track issues, resolutions, and updates in the helpdesk ticketing system.
Collaborate with other IT team members to develop and implement solutions.
Ensure compliance with IT policies and procedures.
Microsoft Technologies: Utilize strong skills in Microsoft technologies, including Office 365 and Azure, to support and troubleshoot related issues.
Networking: Apply working knowledge of firewalls, switches, access points, and basic configurations to resolve network-related problems.
System Configuration: Perform basic configurations and maintenance of network devices to ensure optimal performance and security.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field.
2+ years of experience in IT support or helpdesk roles.
Strong knowledge of Windows and Mac operating systems, networking, and common software applications.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Microsoft Expertise: Proficiency in Office 365 and Azure. Certifications are a plus!
Networking Skills: Knowledge of firewalls, switches, access points, and basic configurations.

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technical support jobs in harrogate, nyk

Level 2 Helpdesk Engineer

Senior Service Desk Engineer

Service Desk Manager - Enterprise Markets

Maximo Operations Technician - UK & EMEA

Service Desk Manager - Enterprise Markets

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