It Work, Jobs in Harrogate, Nyk (with Salaries)

Track Lead - ServiceNow, IT Service Management
HCLTech —Leeds
- Communication skills
11d
Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
Service Desk Manager - Enterprise Markets
Pragma —Bradford
- Customer service
- Presentation skills
- In-person
- Annual leave
- Employee discount
13d
Lead Solution Data Architect in ARCHITECTURE
Bank of England —Leeds
- £80,320 - £90,360 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- School
- Annual leave
- Flexible schedule
Service Desk Manager - Enterprise Markets
Gamma —Bradford
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
14d
B2B Account Manager – Trade Sales (IT)
Buy It Direct —Huddersfield
- Up to £28,000 a year
- Full-time
- Customer service
Quick apply
8d
Salesforce Systems Administrator
Internova Travel Group —Halifax
- Full-time
- Remote
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
6d
Senior Dayforce System Analyst
VetPartners Limited —York
- Up to £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
Quick apply
12d
German-Speaking Snr CRM Solutions Architect (Remote | UK)
Huble —Bradford
- Full-time
- Remote
- English
- Communication skills
- Annual leave
Quick apply
Solutions Architect
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Senior Solutions Architect (Large Retail Account)
Databricks —Leeds
- Remote
- Travel
- Mentoring
- AI
Quick apply
Solutions Architect
Oakland —Leeds
- Hybrid work
- Master's degree
- AI
- Annual leave
- Referral programme
Solution Architect - eCommerce
ASDA —Leeds
- Full-time
- Agile
- In-person
- Store discount
- Annual leave
Service Driver Class 2 - Shred-it
Stericycle —Leeds
- English
- Communication skills
- Time management
- Life insurance
- Referral programme
Lead Solution Architect in ARCHITECTURE
Bank of England —Leeds
- £72,320 - £90,360 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
4d
Principal Data Solution Architect
Flutter Entertainment —Leeds
- Full-time
- Machine learning
Solutions Architect
CGI —Leeds
- Full-time
- AWS
- Mentoring
Quick apply
5d
Local Solution Architect
Brenntag UK Limited —Leeds
- Full-time
- Analysis skills
- Communication skills
Quick apply
7d
IT Support Coordinator
The Openwork Partnership —Leeds
- Up to £32,500 a year
- Hybrid work
3h

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Track Lead - ServiceNow, IT Service Management

HCLTech -
Leeds

Apply Now

Job details

11 days ago

Qualifications

ITIL Certification
Requirement elicitation
Stakeholder liaison
IT service management
Business analysis
Functional testing
Change management
ServiceNow
Business requirements
Communication skills
Functional quality control testing

Full job description

Leeds District (b), England
Job Summary

ITSM SIAM Lead

Key Responsibilities

Take the ownership to oversee the day to day operations relating to Asset & Configuration Management Responsible for requirement gathering for addition/modification of a SR on the SR catalog. Responsible to perform analysis on the SR that has been requested for decommissioning. Responsible to perform functional testing and liaise with key contact person for conducting UAT Responsible to provide the progress update on the SR catalog requests to service request catalog manager Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intended Training material preparation updates and version control Testing the workflows, approvals, Task Assignments, SLA, Notifications Proper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking and defect control is out of scope for this role) Training the business users, IT Users and fulfillment groups on the newly added SRs Maintaining information about services and service offerings contained in the active service catalog. Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal. Publish Catalogue, Communication & handle Trainings for Service Request Catalogue Management Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue Decision on the addition/retirement to the Service Catalogue (through Change Management Process) Modification/Update to the Catalogue Design (through Change Management Process) Modification/Update to the Catalogue in ITSM Tool (through Change Management Process) Qualifications/Skills: Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Coordination, negotiation, and persuasion skills Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve Supervisory skills and the ability to leverage support from other parts of the organization Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills

Skill Requirements

Experienced in ITSM SIAM processes

Other Requirements

ITIL Certified preferred

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Refine Your Search

it jobs in harrogate, nyk

Track Lead - ServiceNow, IT Service Management

Service Desk Manager

Helpdesk Lead

Service Desk Manager - Enterprise Markets

Lead Solution Data Architect in ARCHITECTURE

Service Desk Manager - Enterprise Markets

B2B Account Manager – Trade Sales (IT)

Salesforce Systems Administrator

Senior Dayforce System Analyst

German-Speaking Snr CRM Solutions Architect (Remote | UK)

Solutions Architect

Senior Solutions Architect (Large Retail Account)

Solutions Architect

Solution Architect - eCommerce

Service Driver Class 2 - Shred-it

Lead Solution Architect in ARCHITECTURE

Principal Data Solution Architect

Solutions Architect

Local Solution Architect

IT Support Coordinator

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