Technical support analyst Work, Jobs in Tower Hamlets, Gtl (with Salaries)

Site Support Analyst
Beam Inc. —London
- Bachelor's degree
- Travel
20h
Technology Service Desk Analyst
Mountain Warehouse —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- SQL
- Communication skills
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
1d
End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- SharePoint
- In-person
- Communication skills
End User Computing Analyst
JATO Dynamics —Uxbridge
- Rotating shift
- SharePoint
- In-person
- Communication skills
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
System Support Analyst
UltraSoft Technologies —Staines-upon-Thames
- £24,000 - £30,000 a year
- Communication skills
Senior Data Analyst (L4) Apprenticeship Trainer
QA —London
- Azure
- Computer Science
- Research
- Annual leave
- Employee assistance programme
FIX Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Product management
Business Analyst (Guidewire Claims)
FalconSmartIT —London
- Training & development
Quick apply
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
1d
Co Pilot Adoption, Learning & Change Analyst
UBDS Group —London
- Hybrid work
- Organisational skills
- Training & development
- AI
Quick apply
8d
Fraud and Application Support Analyst - 18 month Fixed Term Contract
Cubic Corporation —Salfords
- Full-time
- Microsoft Word
- Bachelor's degree
- No degree
Support Desk Analyst
Nscale —London
- Remote
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply

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technical support analyst jobs near tower hamlets, gtl

Site Support Analyst

Beam Inc. -
London

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Job details

20 hours ago

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Bachelor's degree
Computer hardware
Technical support incident logging
Relationship management
Technical writing
ServiceNow
Customer support
IT incident logging
Application support
Incident log maintenance
Active Directory
Intune
Mobile devices

Full job description

Date: 11 Aug 2026

Location: London, ENG, GB

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Company: Suntory Global Spirits

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

What makes this a great opportunity?

As an IT Service Delivery Analyst, you will act as a liaison between the business and IT organization. You will be responsible for managing and resolving tickets in ServiceNow within the SLA and provide support for IT related issues from software to hardware including applications, iPhones, workstations, and printers, escalating when needed. Your role will include taking ownership of end-user problems and following up with internal teams on behalf of the user and communicating the progress in a timely manner. You are required to document support information and resolution notes for knowledge base articles and participate in tasks and projects with a global team. The collective management of our hardware lifecycle (workstations, phones, peripherals, etc.) will be the responsibility of the local teams.

Role Responsibilities

Represent IT to the business, and be the voice of the business to IT
Align IT service offerings with business strategies, goals, and objectives
Participate in and collaborate with the Global Service Delivery teams
Troubleshoot 1st and 2nd level IT related issues from applications to hardware (workstations / phones / tablets)
Receive, log, and manage incidents and service requests using ServiceNow
Maintaining an asset inventory and track changes
Develop and maintain documentation / KB articles
Troubleshoot basic network issues
Escalate unresolved calls to the next level of support
Drive customer adoption and compliance
Develop and facilitate training sessions
Responsible for business satisfaction and the end user experience
Suggest improvements ideas within the team
Suggest innovation initiatives to add value to the business
Take ownership of incidents and follow up the status on behalf of the user and communicate progress in a timely manner to maintain a high degree of customer service for all support queries and
Setup and prepare onboarders and returned equipment from leavers

Qualifications

Bachelor’s degree or educational equivalent
Minimum 3 years’ experience in similar position / role
Availability to travel < 5% of the time
Minimum 3 years supporting Microsoft Windows 11, Office 365 and related hardware in a midsize company
Entra/AD, InTune
Secure printing - Papercut Hive
Mobile phone device management , InTune
Apple Business Manager
Experience in a global role is a plus
ITIL certification is a plus
Best-in-class customer service
Strong technical acumen
Business Relationship Management
Ability to adapt to new environments and accept new challenges

While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

Apply Now

Refine Your Search

technical support analyst jobs in tower hamlets, gtl

Site Support Analyst

Technology Service Desk Analyst

3rd Line Support Analyst

Application Support Analyst

1st Line Service Desk Analyst

End User Computing Analyst

End User Computing Analyst

Onsite Senior Technical Analyst, IT Infrastructure Services

Senior IT Service Desk Analyst

System Support Analyst

Senior Data Analyst (L4) Apprenticeship Trainer

FIX Analyst, Charles River Development, Assistant Vice President

Business Analyst (Guidewire Claims)

Senior Service Desk Analyst

Co Pilot Adoption, Learning & Change Analyst

Fraud and Application Support Analyst - 18 month Fixed Term Contract

Support Desk Analyst

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