Technical support engineer Work, Jobs in Roding (with Salaries)

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- PMP
- Agile
Technical Support Engineer - Digital Customer Success
Grundfos —Tadworth
- Engineering
- Electrical Engineering
- Communication skills
- Annual leave
- Flexible schedule
14d
TechOps Engineer (System Administrator)
Talos Global —London
- Full-time
- Bachelor's degree
- No degree
- Scripting
- Annual leave
- Employee stock ownership plan
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
5d
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
Field Service Engineer
Zenzero Solutions —London
- In-person
- Flexible schedule
Technical Support Senior Engineer, Chiller
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Engineering
- English
- Communication skills
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Travel
- POS
- Communication skills
- Employee discount
Quick apply
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
2d
Customer Success Engineer UK
Aikido Security —London
- Full-time
- Remote
- Software troubleshooting
- English
- Bachelor's degree
AI Engineer, Enablement (London)
LangChain —London
- Full-time
- Master's degree
- Travel
- AI
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Annual leave
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
6d
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
9d
Technical Services Engineer
Dr. Martens —London
- Full-time
- Hybrid work
- Bar
- Organisational skills
- Communication skills
- Annual leave
Quick apply
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L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Infosys -
Stevenage

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Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Incident queue management
IT service management
Ticket management
Analysis skills
Service restoration
Ticket management systems
Application support
Root cause analysis
Communication skills
Analytics

Full job description

Role – L2/L3 Support Engineer, Project & Resource Management COTs Applications
Technology – ITIL, ITSM/ticketing tools, CMDB practices
Location – Stevenage, UK
Business Unit – MFGADM
Compensation – Competitive (including bonus)

Job Summary
We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across enterprise IT systems and business-critical applications. The role is responsible for incident resolution, service improvement, platform administration, and technical troubleshooting while ensuring high availability, performance, and user satisfaction.
The successful candidate will act as an escalation point for complex technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments.

Location & Security Requirements

Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

Provide L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity, SLA adherence and high-quality resolution outcomes.
Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout the ticket lifecycle.
Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management.
Support service requests covering access, configuration, data updates, application housekeeping and catalogue-driven fulfilment.
Coordinate change and release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks.
Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts.
Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths.
Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable.
Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting.

Required Skills/Experience:

Application Management Services (AMS) experience in a managed services or enterprise support environment.
Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
Relevant IT experience, including hands-on AMS/application support for enterprise applications.
Experience supporting multiple COTS/business applications; exposure to multiple tools such as Oracle Primavera, Oracle Unifier , Deviprop, Crown Workforce Management or similar is preferred.
Basic Linux/Windows Server Administration knowledge
Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
Experience working with onsite, offshore and third-party teams in a structured support model.

Preferred Experience:

Aerospace, defence, manufacturing or regulated-industry experience is desirable.

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

Refine Your Search

technical support engineer jobs in roding

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation

Technical Support Engineer - Digital Customer Success

TechOps Engineer (System Administrator)

Onsite Engineer

2nd Line Service Desk Engineer Level 2.

Senior Manager - Technical Support Engineering

Field Service Engineer

Technical Support Senior Engineer, Chiller

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Store Technology Engineer

1st Line Helpdesk Engineer - Basildon

Customer Success Engineer UK

AI Engineer, Enablement (London)

Senior ICT & Security Engineer - London

Senior ICT & Security Engineer - London

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

Technical Services Engineer

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