Data analytics Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Experience Cloud & AI SME
MaxAccelerate —Edinburgh
- Salesforce
- Analysis skills
- Mentoring
Quick apply
GFCC Corporate Functions, Policy and Standards Advisory
M&G plc —Edinburgh
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
5d
Performance & Reliability Engineer
Porterbrook —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Analysis skills
- Free parking
- Annual leave
Quick apply
6d
Senior Data Engineer
Atto —Edinburgh
- £70,000 - £80,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Subject Matter Expert - Reconciliation
Clearwater Analytics, Ltd. —Edinburgh
- Writing skills
- Research
- Master's degree
Quick apply
8d
Sr. Program Manager
Clearwater Analytics, LLC —Edinburgh
- Writing skills
- Master's degree
- Bachelor's degree
Quick apply
1d
Director - Client Onboarding & OKYC - CIB (12-month Fixed Term Contract)
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Banking
7d
Principal Auditor - IT 3rd Party
M&G plc —Edinburgh
- Full-time
- Mentoring
- Financial services
- AI
- Annual leave
5d
Marketing Executive
Tesco Insurance —Edinburgh
- From £33,040 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Work from home
6d
Systems Engineer - Trials
Leonardo UK Ltd —Edinburgh
- £53,500 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Flexible schedule
- Referral programme
Sr. AI Infrastructure Engineer
Lenovo —Edinburgh
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Life insurance
Counter Fraud Senior Associate
JPMorganChase —Edinburgh
- Full-time
- Organisational skills
- Analytics
8h
Senior AI Engineer - FTC
M&G plc —Edinburgh
- Full-time
- Azure
- Analysis skills
- Machine learning
- Annual leave
6h
Project Controls Engineer
Turner & Townsend —Edinburgh
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
Quick apply
Prism Team Lead
Clearwater Analytics, LLC —Edinburgh
- Computer literacy
- Writing skills
- SQL
Quick apply
1d
Prism Team Lead
Clearwater Analytics, Ltd. —Edinburgh
- Computer literacy
- Writing skills
- SQL
Quick apply
1d
Product Manager
FanDuel —Edinburgh
- Data analysis skills
- Analysis skills
- Product management
Quick apply
2d
Director - Enterprise Design, Banking
Deloitte —Edinburgh
- Hybrid work
- Management
- Master's degree
- Business development
Senior Credit Risk Portfolio Management Lead
Barclays —Edinburgh
- Team management
- Mentoring
- Leadership
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Sales
- Business development
- Recruiting
Quick apply

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data analytics jobs near edinburgh, sct

Customer Experience Cloud & AI SME

MaxAccelerate
Edinburgh

Quick apply

Job details

Qualifications

Live chat
Client engagement
Salesforce
Analysis skills
Mentoring
Natural language processing
APIs
Customer interaction
AI
Communication skills
Analytics

Full job description

Job Title: Customer Experience Cloud & AI SME

Location: Remote / UAE / Portugal
Company: Kompetenza
Department: AI & Service Cloud Development
Reports To: director R&D

About Kompetenza

Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement.

Role Overview

We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems.

This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption.

Key Responsibilities

1. Develop & Optimize Self-Service Customer Portals

Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud.
Implement self-service automation and AI-driven workflows to improve customer interactions.
Ensure portals are intuitive, scalable, and personalized with guided service journeys.
Integrate Einstein AI and automation tools for proactive customer support and case resolution.

2. AI-Powered Virtual Agents & Automation

Develop and optimize AI-driven virtual agents within Salesforce and external platforms.
Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support.
Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms.
Ensure AI agents learn from interactions to continuously improve customer responses.

3. Cross-Platform AI Automation & Integration

Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations.
Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs.
Implement AI-powered predictive analytics to personalize customer experiences.

4. Customer Engagement & AI Mentorship

Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey.
Work directly with customers to understand their challenges and tailor AI/self-service solutions.
Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals.
Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities.

5. Data Intelligence & AI Performance Optimization

Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements.
Continuously monitor AI agent performance and customer engagement metrics to optimize processes.
Ensure compliance with data security, privacy, and ethical AI practices.

6. AI & Innovation Strategy

Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions.
Work with internal teams to align AI automation with business and customer service objectives.
Evaluate and integrate new AI and automation tools to enhance customer experience.

Key Requirements

Technical Skills

2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise).
Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows.
Experience with Salesforce Flow, Omni-Channel Routing, and case automation.
Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce.
Knowledge of API integrations, RPA, and machine learning-driven automation.

Soft Skills & Experience

Passionate about customer experience, AI, and digital transformation.
Comfortable working directly with clients, understanding their self-service & AI needs.
Strong problem-solving and analytical skills to build impactful automation solutions.
Excellent communication & presentation skills, able to mentor and train customers.
Ability to learn quickly and stay updated on the latest AI and self-service technologies.

Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal

Benefits

Why Join Kompetenza?

✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system.
✅ Work with cutting-edge AI and automation tools to optimize sales outreach.
✅ High earning potential – competitive salary with performance-based commission.
✅ Remote work flexibility with a global team.

Quick apply

Refine Your Search

data analytics jobs in edinburgh, sct

Customer Experience Cloud & AI SME

GFCC Corporate Functions, Policy and Standards Advisory

Performance & Reliability Engineer

Senior Data Engineer

Subject Matter Expert - Reconciliation

Sr. Program Manager

Director - Client Onboarding & OKYC - CIB (12-month Fixed Term Contract)

Principal Auditor - IT 3rd Party

Marketing Executive

Systems Engineer - Trials

Sr. AI Infrastructure Engineer

Counter Fraud Senior Associate

Senior AI Engineer - FTC

Project Controls Engineer

Prism Team Lead

Prism Team Lead

Product Manager

Director - Enterprise Design, Banking

Senior Credit Risk Portfolio Management Lead

Senior Account Executive - AI Software Sales & professional services

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