Program director Work, Jobs in Bramhall, Gtm (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Regional Director (SEN Education North & Mids)
Horizon Care and Education Group —Rochdale
- £90,000 a year
- Continuous improvement
- Team management
- Travel
- Employee discount
Quick apply
2d
Assistant Director, M&A Technology
Deloitte —Manchester
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
15h
Training Programme Director - IMT Lead GM
NHS England —Manchester
- Part-time
- School
- Annual leave
Senior National Account Manager
Extons Foods —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
1d
Associate Director, Regulatory Innovation
IQVIA —Manchester
- Full-time
- Remote
- Bachelor's degree
- No degree
- Mentoring
- Work from home
Senior Project Manager
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Driving
- Annual leave
- Employee assistance programme
Senior Director, Restructuring & Insolvency
FTI Consulting —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Associate Director - Project Planning
AECOM —Manchester
- Full-time
- Hybrid work
- Sales
- Business development
- Continuous improvement
10d
DigiTEC Project Manager
The Manchester College —Manchester
- £32,931 - £47,339 a year
- Full-time
- Microsoft Powerpoint
- Travel
- Organisational skills
- Annual leave
- Work from home
3d
Training Programme Director - IMT 2 GM
NHS England —Manchester
- Part-time
- Recruiting
- Training & development
- School
- Annual leave
14d
Finance Director Sports & Entertainment
Aramark —Manchester
- Remote
- Hospitality
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
Assistant Director - Customer Success Management
Moody's —Manchester
- Bachelor's degree
- Travel
- Business
8d
Inside Sales Engineer
Emerson —Stockport
- Full-time
- CRM software
- Employee assistance programme
13d
Training Programme Director - IMT 1 GM
NHS England —Manchester
- Part-time
- Recruiting
- Training & development
- School
- Annual leave
14d
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Travel
Director of AI Transformation
UBDS Group —Manchester
- Hybrid work
- Azure
- AI
Quick apply
6d
AI Adoption and Training Specialist, Associate Director (Manchester)
Fitch Group —Manchester
- Bachelor's degree
- Financial services
- AI
AIOps Lead
M-KOPA —Manchester
- Full-time
- Remote
- AI
- Leadership
1d
Capture Management Director
AECOM —Manchester
- Full-time
- Hybrid work
- Management
- Business development
- Travel
1d

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program director jobs near bramhall, gtm

Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Lean
Six Sigma
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Risk management
Multidisciplinary collaboration
Root cause analysis
Quality management system (QMS) implementation
Leadership
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Analytics

Full job description

Job Description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

program director jobs in bramhall, gtm

Sr. Director, Customer Experience & Quality - EMEA

Regional Director (SEN Education North & Mids)

Assistant Director, M&A Technology

Training Programme Director - IMT Lead GM

Senior National Account Manager

Associate Director, Regulatory Innovation

Senior Project Manager

Senior Director, Restructuring & Insolvency

Associate Director - Project Planning

DigiTEC Project Manager

Training Programme Director - IMT 2 GM

Finance Director Sports & Entertainment

Assistant Director - Customer Success Management

Inside Sales Engineer

Training Programme Director - IMT 1 GM

Senior HR Operations Specialist - EMEA

Director of AI Transformation

AI Adoption and Training Specialist, Associate Director (Manchester)

AIOps Lead

Capture Management Director

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