Infrastructure engineer Work, Jobs in Leeds (with Salaries)

2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Continuous improvement
- Team management
- Annual leave
- Sick pay
Quick apply
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
5d
Document Controller
BAM Nuttall —Leeds
- Microsoft Word
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
AI Engineer
Waystone —Leeds
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Quick apply
11d
Senior Software Engineer, Core Experiences - Leeds, United Kingdom
Speechify —Leeds
- Remote
Cyber Security Engineer
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Full Stack Engineer (Graph DB) - UK, Hybrid (Software Architect I)
UST —Leeds
- Azure
- Java
- APIs
Quick apply
Lead Software Engineer
Answer Digital —Leeds
- Hybrid work
- Mentoring
- Agile
- AI
- Annual leave
.NET Developer
PureNet Solutions —York
- JavaScript
- Free parking
DevOps Engineer
CodeClouds —York
- £15 - £20 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
Quick apply
4d
MLOps Engineer
Hiscox —York
- Full-time
- Master's degree
- Bachelor's degree
- Machine learning
Senior Full Stack Kotlin Developer
HippoDigital —Leeds
- £57,500 - £72,000 a year
- Hybrid work
- Mentoring
- Agile
- In-person
- Employee discount
Principal Software Engineer Backend Technologies, Platform (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- Mentoring
- AI
- Annual leave
Quick apply
IaaC Automation Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Barnsley
- Full-time
- Analysis skills
- Continuous improvement
- In-person
Quick apply
Cloud Security Engineer – Leeds – National Security West
BAE Systems —Leeds
- Part-time
- Hybrid work
- AWS
- Scripting
- Employee discount
5d
Cloud Engineering Manager
Flutter Entertainment —Leeds
- Full-time
- AWS
- Mentoring
- Agile
Data Architect
Oakland —Leeds
- Hybrid work
- Azure
- Travel
- Communication skills
- Annual leave
- Referral programme
AI Security Engineer (Consultant)
Maple Logic —York
- £90,000 - £130,000 a year
- Master's degree
- AI
Quick apply
4d
Senior Data Engineer
CreateFuture —Leeds
- Hybrid work
- Travel
- Mentoring
Quick apply
14d

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2nd Line Manager

Babble Cloud -
Wakefield

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Microsoft Windows Server
Operations management
IT team management
Incident queue management
IT service management
Ticket management
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Customer support
Customer interaction
Information technology team management
Help desk

Full job description

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble

Job Description

Role Purpose

Lead and develop the 2nd Line Service Desk function, managing Team Leaders and technical engineers to ensure consistent, high-quality escalated support. Own performance, technical quality, and service delivery across the 2nd Line function, driving accountability, process improvement, and alignment with business and customer expectations.

Key Responsibilities

Own customer experience for escalated tickets, ensuring high-quality resolution and communication.
Manage performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery.
Maintain control of escalation queues, backlog, and technical quality.
Work with Team Leaders to ensure consistent standards in ticket handling, prioritisation, and resolution.
Regularly engage with Team Leaders to stay close to workload pressures, risks, and team challenges.
Coach and support Team Leaders, ensuring effective leadership, development time, and structured 1-2-1s.
Identify and drive improvements across 1st, 2nd, and 3rd Line processes using data and feedback.
Escalate wider service issues with clear recommendations.

Core Competencies

Leadership & Coaching — Develop Team Leaders through regular engagement, feedback, and support.
Operational Awareness — Stay close to day-to-day challenges, risks, and workload pressures.
KPI & Data-Driven Management — Use performance data to target action and improve outcomes.
Process Ownership & Improvement — Design and refine practical, efficient service processes.
Judgement & Decision Making — Make informed decisions and escalate appropriately.
Communication & Alignment — Keep Team Leaders aligned and ensure service delivery meets business and customer expectations.

Technical Skills / Knowledge

Strong understanding of 2nd Line support environments: Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity.
Ability to assess technical quality of escalations, resolutions, and documentation.
Confident working with 2nd/3rd Line, NOC, and Infrastructure teams on complex issues.
Knowledge of service desk tooling, reporting, and ticketing systems.
Awareness of problem management, RCA, and ITIL-aligned best practice frameworks.

Qualifications

Proven experience as a Service Desk Manager or Senior Team Leader within an MSP.
Strong background in 2nd Line support and escalation management.
Experience managing Team Leaders or senior technical staff.
Demonstrable experience in KPI-driven performance management and service improvement.

Additional Information

Why work for Babble?

Annual Leave: 20 days’ paid holiday
Public Holidays: 12 paid bank holidays
Pension: Statutory pension provision
Sick Leave: 20 days’ statutory sick pay
Working Pattern: 10‑day fortnight
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider

Quick apply

Refine Your Search

infrastructure engineer jobs in leeds

2nd Line Manager

Onsite Engineer

Document Controller

Service Desk Engineer - 3rd Line

AI Engineer

Senior Software Engineer, Core Experiences - Leeds, United Kingdom

Cyber Security Engineer

Full Stack Engineer (Graph DB) - UK, Hybrid (Software Architect I)

Lead Software Engineer

.NET Developer

DevOps Engineer

MLOps Engineer

Senior Full Stack Kotlin Developer

Principal Software Engineer Backend Technologies, Platform (UK Remote)

IaaC Automation Engineer

Cloud Security Engineer – Leeds – National Security West

Cloud Engineering Manager

Data Architect

AI Security Engineer (Consultant)

Senior Data Engineer

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